Cannot login to Plex Media Server

Plex Media Server
1

Server Version#: 1.32.2.7100 on Raspberry Pi 4
Player Version#: 4.107.2

I got an email this morning saying someone had logged into my Plex account (wasn’t me) so I did the normal thing and updated my password and logged out all devices. This seemingly worked fine for all players, however I now cannot see my server. When opening the server’s build-in web player there is no server shown and in settings there is no server listed. It just says “Get Plex Media Server”

I have (unsuccessfully) tried a number of suggestions I’ve found online to try to make the server visible again:

  1. Restart PMS (and the Raspberry Pi)
  2. Logging out and back in to the “Bundled Version of Plex web app” from Why can’t the Plex app find or connect to my Plex Media Server? | Plex Support
  3. Remove existing server from Authorized Devices
  4. Removed specific settings from Preferences - from Why am I locked out of Server Settings and how do I get in? | Plex Support
  5. Update PMS to latest version

My raspberry pi says PMS is running, but when I open the web app the player loads but there is no server shown, and no server options listed in Settings.

Usually my server is listed here, but it just says “Your Media” which when I click on that it says “Get Plex Media Server”
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And here it usually has lot of Server settings listed in a section below the Plex Web section
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Other than maybe completely removing PMS and installing fresh (I’m not even sure that would work) what other suggestions can I try to make my server visible again? I am guessing (perhaps incorrectly) that the problem is it’s now not authorized, I just don’t know how to get it authorized again to make it visible.

Appreciate any help.

Thanks

2

Try accessing the server locally.
If you are on the PLEX server type http://127.0.0.1:32400/web into the address bar. If PLEX is on another device on your LAN type http://server.local.ip.address:32400/web into the address bar (e.g. “http://192.168.1.5:32400/web”). This will verify the web app is present. If it isn’t complete the setup, if it is you might need to log off the PLEX server and reclaim it.

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When you changed your password it placed the server in an unclaimed state, removing it from your account.

As @grhiner mentions, you’ll need to reclaim it. Use 127.0.0.1 or the local ip address. If you are not local to the server (on the same subnet), you’ll need to set up a SSH tunnel to claim the server.

See the Opening the Plex Web App on a Device Other than the Server Itself section of Plex Media Server Installation document.

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4

Thank you @FordGuy61 and @grhiner - I had overlooked (or misunderstood) the part about needing to be local - I’m on the same network, same subnet, but not on the same actual server. I followed the part about opening on a device other than the server itself, using putty to tunnel the connection and it now gave the option to re-claim the server. In all took less than 5 mins.

Thank you both.

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