Cannot share newly-created library

Server Version#: 1.14.0.5465
Player Version#: 3.69.1

I currently have many friends and share some or all of my 5 libraries with all of them.

Recently I created a new library for just kids shows, and wanted to add the library to the two accounts associated with my kids.

However, under settings/sharing when I expand the library list of my kids’ accounts, only the original 5 libraries are available - not the newly created 6th one.

I have tried enabling it there, as well as using the library menu to ‘share’ - and both result in the list of only 5 original libraries.

Is there a setting that must be enabled on a new library to make it eligible to be shared?

Are these managed users or full-account users?

Sorry - still getting used to that option as a newly minted plex pass subscriber. No, they are neither. These are the users/friends that are added through the “invite friend” option.

When you become a Plex Pass holder, you must do one thing with the server, either sign-out and back in or (I find easier) restart it. When you do, it picks up the new Plex Pass status.

Have you tried that step?

Yes, but not intentionally. I’ve restarted the sever a number of times for various other reasons (namely it’s on a QNAP nas that sometime has to be rebooted for updates).

If there is another way to share other than “home users” and “sharing”, I don’t know how it is done. I assume the server reflects the plex pass as I see options now that weren’t there before.

My list of shared ‘users’ is a carry over from the free server version. And the shared libraries under each friend is correct. It’s just that when I create a new library, it doesn’t show under any of the users as a check-able option.

Sharing via your Plex account doesn’t require a plex pass. this will always carry forward
Managed users (those without a plex account) is the only thing you’ve added.

I do suggest you sign into your account at Plex.tv, go to Account, and see if there is any holdover.

Normally, with the server connected to the internet and signed into your account,
sharing is as easy as clicking it and inviting the users to the share (they must accept the invitation of course)

I think there is something bigger going on… One after another, my devices are starting to fall off from the server. “unauthorized”. Going to apply the latest update and see what happens.

I think you’re on to something… When I log into my server using my WANIP:32400 I get access. When I do it via plex.tv/launch, I see the two other servers (dad/brother) but mine isn’t even in the list. What do I have to do to get it back via the cloud?

Oh boy… So I logged into the plex server machine and using the LAN address, found that it was no longer associated with an account. No clue how that happened, but it says “claim now” to get it back in shape. I click “claim now” and nothing happens. Button toggles, but nothing happens. It also says there’s an update available, which I’ve manually installed, but returning to that screen (after refresh) shows the update is still available.

Not getting such a good feeling.

Using chrome incognito got me past the claim server button. I took me to plex.tv where it asked me to sign in using my creds. That worked, it showed that I was signed in. Then, it reloaded the server setting page, and it said “there was a problem signing into plex”

I’m officially stuck.

We need to check for errors.

Open http://ip.addr.of.qnap:32400/web directly and get the logs
(settings - server - troubleshoot - download logs)

If unable, Please manually grab the logs.

  1. Do you have the PMSLibShare package installed? most likely not?
  2. Here’s the link to the package (written by Dane22 … one of the Ninjas)
    https://drive.google.com/open?id=1RwUzutmZ--Yvdpp6ZkhpPiBK-xFqBF1l
  3. It creates a share for allowing direct access to your Logs in FileStation
  4. This installed, use FileStation, open the Plex share, drill into it, through Library, until you see Logs
    Right cick and compress them as a ZIP file.

Attach either of those two, whichever you get here

I will look and see what’s going wrong

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Got 'em. Should I post the zip here, or are there items in there not safe for public display?

They are covered but you can PM them to me if you wish

Plex Media Server Logs_2018-11-24_15-39-11.zip (602.0 KB)

Works for me. I just peeked in and it looks like there are refused connections to plex.tv:443

Thank you for your help!

ETA: I’m restarting the QNAP NAS for good measure.

After that’s restarted, we will need to reclaim your QNAP and associate it properly.
That’s the root problem

You can’t connect to Plex.tv as an unregistered user. Those are the errors.
Skipping over it with incognito was the clue.
It doesn’t recognize you as the owner… you’re locked out.

easily remedied.

  1. With QNAP restarted
  2. Stop PMS
  3. Open FileStation
  4. Navigate into the PMSLibShare
  5. Drill down into Library until you see Preferences.xml
  6. Delete it
  7. Start PMS
  8. Now open http://ip.addr.of.qnap:32400/web
  9. You will get Sign-in, Got it pages
  10. this claims it.
  11. If you have shares, don’t make any new ones… the existing ones survive this soft reset
  12. Proceed to the dashboard (hitting Finish)
  13. Check the settings as some will have reset to default.
  14. Normal operation is now restored.
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This NAS takes forever + 10 years to reboot. I will give this a go immediately upon it’s restoration. I will report back here. Thank you again for your speedy help.

Yes. I am working with QNAP on that. QTS 4.3.5 is a pig

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You’re a friggin’ genius. It worked! Whew. I was just envisioning having to rebuild everything. Sometimes it’s worth it to ask for help, and step back from the brink. THANK YOU!

I only nuke it when all else fails… or unless the box has REALLY torqued me :smiley: