My PMS has been broken for a while on my Windows 10 desktop. I just did a fresh download/repair, to no avail. The desktop icon points to the .exe, which is there, but the app does not start. Please help The installer logs and the Registry Editor are attached.Plex.zip (789.4 KB)
Don’t post your Plex online token. It is as good as your usernmame+password!
Please zip the log files before uploading them.
Try this procedure: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/
OK, I did that. I deleted PlexOnlineHome, PlexOnlineMail, and PlexOnlineToken, but there was no PlexOnlineUsername. to delete. I went to http://localhost:32400/web/index.html#, where my media are visible. I signed out, and signed back in. But the desktop app still will not start.
Rob
Does this mean you are not talking about the web app or the server, but about the Plex for Windows/Mac player app?
If that is the case, try this: Plex for Windows won't run - #3 by OttoKerner
Yes, it’s the desktop app I’m having trouble with.
There is a Plex Media Server folder in AppData\Local, but no Plex folder to empty out. What next?
Rob
Could you inspect the shortcut link to this app and tell me what the .exe is called?
“C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe”
That is not the player. That is the server.
Don’t erase anything!
What happens after you click on this shortcut link?
What are you expecting to happen?
I thought it would open to my media. I do have another shortcut to http://localhost:32400/web/index.html# that does open to the “localhost”. I guess I was expecting that opening the app via the shortcut link to the .exe would at least open the app to where it would be visible as an app running in Task Manager. When I try to open it there is a brief spinning circle, but nothing else, and nothing Plex is visible in Task Manager. I guess I was assuming that this apparent failure to “open” was behind why to my media was no longer playing on my family room home theater, which was failing to connect to Plex when opened via my Fire TV stick.
But I have just discovered that this is now working. The penny just dropped: I just recently replaced my router, that was having issues. It could have been nothing to do with the Plex app: I was just expecting something to happen when I tried to open it! Sorry, I have been wasting your time (and mine, except that I now know that everything is working as it should be). But thanks for your very prompt help.
Rob
That is exactly what should happen.
Are you saying that you can use Plex without seeing plex media server.exe in the task manager?
Yes. Is that a miracle? I should add that when I play it via Fire TV stick I get the message “Indirect playback. You are not directly connected to this server so streaming quality may be limited. You may be able to connect directly by changing your home network settings”.
I spoke too soon. Now when I try to run Plex on my Fire TV stick I get the message" XPS-desktop is currently unavailable. Please verify that the server is running and has a network connection". So I guess I’m back to square one: why won’t the server run?
So is it running?
Do you see the task tray icon? If you do, does it stay when you move your mouse over it or does it vanish?
Does your server have more than one network connections? Did you switch between them, and if you did, did you stop and restart Plex Server afterwards?
There is no icon on the taskbar, and there is nothing Plex in the task Manager. I possibly have a “double NAT” problem, since I have my own router on my home network, and my ISP provider modem also is a router. that provides another wifi.
I should add: there is a cable from ISP router to my router, from my router to the home theater amp and to XPS desktop, and from the home theater amp to the TV. The Fire TV stick is in the home theater amp. My router has a couple of NAS’s and another computer also connected by cables, and these are all visible to XPS desktop in Windows Explorer under Network…
Yes this is Double-NAT, but this should not prevent the server app from running.
Are you using several Windows user accounts on this machine?
Does the machine restart on its own?
Did you move the Plex data folder away from its default location to an external drive?
Almost always corrupt dB when I have this issue on Windows, needs a rebuild (using command line tools)
Try that, make sure you make a backup first though of the db
The Windows users accounts are:
.NETv4.5
.NETv4.5 Classic
Administrator
Default
Default.migrated
DefaultAppPool
MSSQL$SQLEXPRESS01
Public
Rob
SQLTELEMETRY$SQLEXPRESS01
The only one I use overtly is “Rob”.
XPS desktop is on all the time, and sometimes restarts overnight. I assumed the restarts were some Windows updates.
There are 10 folders in: C:\Users\Rob\AppData\Local\Plex Media Server
The location of the music is C:\Users\Rob\Dropbox\Music
Thanks for the suggestion charlas. I tried deleting com.plexapp.plugins.library.db, as per instructions, but got the message:
“This action can’t be completed because the file is open in Plex Media Server”
which is odd because acording to Task Manager nothing Plex is running.
Rob
Odd, try from an admin shell typing
Taskkill /im plex* /f
That will kill all plex exec’s if they are running, then try again
