Cannot switch user in Plex Amp iOS

Plex Players Mobile Devices
1

Player Version#:v4.12.4

After password reset and logging out every where, my family cannot change to their specific user in the Plex Amp app. All apps and devices are fully updated. Uninstalled app and restarted devices, reinstalled app, After signing in and selecting a library, tap on settings, account, switch user and selecting a user; the app signs out.

2

I solved it. Some how all the managed users lost permissions to my server.

3

In that case you might want to verify which version of PMS you’re running.
If you’re on a version between 1.41.7 and 1.42.0, you should update to the latest public release.

4

Thank you for checking in.

I am currently running: Version 1.42.1.10060

5

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