Server Version#: 4.147.1
Player Version#: 4.12.4
I have checked over the user permissions, the user we are trying to switch to has access to all libraries -
But the second we attempt to change the app freezes and then signs out. Please assist.
Plexamp-Logs-2025-10-31-2.zip (56.3 KB)
Looks like it’s unable to find a working server with a music library.
Oct 31, 2025 08:06:05.538 [Javascript] INFO - DEVICE: Found 4 libraries from Beast: Home, Movies, TV shows, Playlists
Oct 31, 2025 08:06:05.538 [Javascript] INFO - DEVICE: Failed testing to all 1 devices, so giving up.
Oct 31, 2025 08:06:05.538 [Javascript] WARNING - DEVICE: Did not find a working server.
Does the user that you are switching to, have access permissions for the audio library on your server?
Same issue! is it a bug?
Since this has worked for years, if anything it might be a glitch related to the movement of some cloud servers across regions, leading to slow/timing out requests in some cases, but I don’t think it’s a new bug.
I have resolved after a reboot of the Plex server. It appears that for some reason the main account can access and use the music, but until a restart has occurred secondary accounts get the issue.
