Cannot sync to Kindle Fire 8 HD (says it's a premium feature)

Plex Players Mobile Devices
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Server Version#: 1.19.4.2935
Player Version#: 8.2.1.18636 (1cc6ce64)

It worked just a few days ago, but today I tried to sync a media file on my Fire HD tablet, and got the message:

Unable to Sync
Sync is a premium feature and requires the associated server to be signed in with a Plex Pass enabled account

Well, the server from which I am syncing (my server) is signed in with a Plex Pass enabled account. I can see Plex Pass in both server settings and in the Plex Kindle Fire HD app. How do I fix it?

UPDATE: Never mind. I get the error message when I use the Downloads & Sync On Device menu option and try to re-sync media files that I synced a long time ago but which now appear missing. Which brings up a question: how do I remove these corrupted items? Don’t see any option to delete them and re-sync does not work.

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Old syncs should appear in the web app https://app.plex.tv
under Settings - Server - Status - Sync
and can also be removed from there.

Another option is to use the ‘Synced Items’ menu in Tautulli which allows you to also remove Syncs by other users.

1 Like
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Tnanks, Otto. I’ll give it a try.

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