Cannot tune or record channels with Haupauge WinTv-DualHD Tuner

Server Version#: 1.21.1.3876
Player Version#:
Tuner Make/Model: Haupauge WinTV-DualHD
Guide/Lineup name: ?
Using XMLTV?: ?
Channel number/Name: All channels. Example: 5.1 WFRVDT
Logs will be provided, if requested.

Running on Windows 10 PRO Version 2004 Build 19041.746

I started having troubles with the tuner not being found or not tuning channels somewhere around version 1.20.x. After finding information on the forums, I rolled back to a 1.19.x release. This worked for a bit, but then I tried a newer release and the problem return. I down graded to release 1.19 again and it still failed, so I went to 1.18.9.2571 and got things back online.

I received notice that I need to rebuild my DVR due to a new guide service, so I upgraded to the latest release, 1.21.1.3876. To my amazement, the tuner appeared to work as it had in the past. Well, a little over a day later the tuner failed to record a show. I attempted to tune any station and no luck. Reboots do not help and yet the card will tune channels fine if I use the Haupauge app. Why does this keep breaking? If I down grade to get this working, will I lose my guide? How can we get this fixed? Please help!

I’m having the same issues with a Hauppauge WinTV-QuadHD USB tuner. I even tried rolling back the server but still had the same issues. I wonder if it’s actually related to the Hauppauge software. Have you recently updated yours? I did and that’s when I started having problems, but I haven’t found a way to roll back their software/drivers.

Update: I uninstalled the WinTV software and installed just the drivers, rebooted, and reinstalled the DVR in Plex. While I am able to tune to the channels, it keeps buffering and is unwatchable.

I actually updated the Hauppauge drivers right after this first started happening so I don’t think that is it.

It seems like every update I do is followed by the tuner failing a day or two later. Last night I disabled the Plex Update Service and then restarted the Plex Media Server. The tuner is working again, but I have my doubts that it will last.

I have this same problem as well. The Hauppauge WinTV works fine and it looks like an issue with Plex. Exiting Plex and reloading seems to fixed the issue temporary.

Updates I had recently include Windows, Plex, and the EPG change (means: Multiple sources of issues). After updating Windows, reboot. I re-install the winTV driver from the Hauppauge page . Then I physically turn off the PC (a DELL workstation) and update PLEX after restart. Reboot again. As the update seems to touch the tuner directory, I place my tuner.ini there again and start plex. After deleting and re-establishing the EPG set-up, it works until the next PLEX update.

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