Cannot update to version 1.14.1.5488. on EX2100 unable to revert back to previous version

Plex Media Server NAS & Devices
1

Server Version#: 1.14.1.5488
Player Version#: Roku

  1. Tried to update to version by uninstalling old version and installing manually as I have done for all previous versions.
  2. Receiving error - “Failed to install app”
  3. No longer have previous version available. Latest version available is 1.7. provided by WD
  4. Roku now requires minimum of 1.10 server cannot locate older versions.
2 Likes
2

I’m having the same. My method is to install it manually on my nas drive ex2100. Grateful if anyone can assist.

3

Same here… when attempting to install manually on my EX2100 I received the same message… “ERROR… Failed to Install App”.

Checked the system logs on my EX2100 but nothing there to indicate anything that is causing the problem.

4

Completely the same problem whit me. also wd EX 2100

5

I’m willing to help debugging if you can provide me SSH access to an EX2100 box. PM me.
Otherwise, please browse to /shares/Volume_1/Nas_Prog/plexmediaserver and type

./stop.sh $(pwd)
./start.sh $(pwd)

And share the output if you see any issues.

EDIT:
Found an error during start.sh for the EX2 Ultra:

Error in command line:the argument for option '--serverUuid' should follow immediately after the equal sign
Crash Uploader options (all are required):
  --directory arg       Directory to scan for crash reports
  --serverUuid arg      UUID of the server that crashed
  --userId arg          User that owns this product
  --platform arg        Platform string
  --url arg             URL to upload to
  --help                show help message
  --version arg         Version of the product

Not sure if related though.

6

I’l be glade to follow your instructions and provide you the logs, however there maybe be delays in providing you this info as im hardly ever at home and i dont have remote access set up for my nas. :frowning_face: many thanks

7

Hi @TFL
Please see logs from my ex2100
Ps. I’m noob n may need instructions on what commands I need to use in ssh app

root@FEWZHONMedia /shares # cd
root@FEWZHONMedia root # cd /shares/Volume_1/Nas_Prog/plexmediaserver
root@FEWZHONMedia plexmediaserver # ./stop.sh (pwd) kill: can't kill pid 30654: No such process root@FEWZHONMedia plexmediaserver # ./start.sh (pwd)
root@FEWZHONMedia plexmediaserver #

Alternatively…
File read through using ES File Explorer via my Android tab
start.sh
#!/bin/sh

echo “APKG_DEBUG: starting PlexPy on port 8282” >> /tmp/debug_apkg
export PATH=/opt/bin:/opt/sbin:$PATH

APPDIR=$1

cd “${APPDIR}/Tautulli-master”
python ./PlexPy.py --port 8282 --daemon --pidfile /var/run/plexpy.pid

Stop.sh
#!/bin/sh

export PLEX_DIR="/mnt/HD/HD_a2/Nas_Prog/plexmediaserver"
export PID_FILE="/mnt/HD/HD_a2/Nas_Prog/plex_conf/Plex Media Server/plexmediaserver.pid"
export LD_LIBRARY_PATH="$PLEX_DIR/binaries"
export PLEX_MEDIA_SERVER_MAX_PLUGIN_PROCS=6
export PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR="/mnt/HD/HD_a2/Nas_Prog/plex_conf"
export TMPDIR=$PLEX_DIR/tmp_transcoding
ulimit -s 3000
export LC_ALL=“en_US.UTF-8”
export LANG=“en_US.UTF-8”

stop Plex Media Server

if [ -f “$PID_FILE” ]
then
kill -3 cat "$PID_FILE"
sleep 1
fi

force kill any PMS process left over

if [[ “ps -ef|egrep -e 'Plex Media Server|Plex DLNA Server'|grep -v grep|wc -l” != “0” ]]; then
ps -ef|egrep -e “Plex Media Server|Plex DLNA Server”|awk ‘{print $1}’ |xargs kill -9
fi

8

Here’s an extra command to show running processes after starting Plex.

Try to download a new version maybe?

9

@TFL
sorry its been a while, today i have updated the plex media with the recent release version 1.15.0.659 and its working as intended.
:slight_smile:

10

i’m still having the same problem. where did you download 1.15.0.659 from? it keeps downloading 1.14.1.5488 for me and failing to install

11

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