Can't access local Windows server after modifing my e-mail address

Plex Media Server Desktops & Laptops
1

Server Version#: 1.32.8.7639-fb6452ebf

Hello,
After searching for a while, I came to you in search for some help.

My problems started after I changed my e-mail on my profile page of the Plex web app.

On my home have 2 Plex servers installed, one on my Synology NAS and the other on my Windows 11 PC.

On my Synology NAS I’m not having any trouble after the e-mail change. On the other hand, with my Windows 11 server, I can’t connect to my server anymore. I was having a “You are not authorized” message when I opened the web app pointing to my server.

I tried several possibilities as delete Plex online registry keys, restart server, …

My last attempt was to delete the server from my account for trying to reclaim it again. When I connect to my web app I can’t see my Windows server, witch I think it’s normal as I delete the server from my account.

But when I try to connect by double clicking the Windows taskbar icon (“Open Plex”), I have a “401 Unauthorized” page…

I tried to check the logs but I think that my server seems to be running fine:
Jan 03, 2024 14:20:08.820 [16644] DEBUG - [NSB/SSDP] Parsing SSDP schema for http://192.168.0.12:32469/DeviceDescription.xml
Jan 03, 2024 14:20:08.820 [16932] DEBUG - [HttpClient/HCl#691] HTTP/1.1 (0.0s) 200 response from GET http://192.168.0.12:32469/DeviceDescription.xml (reused)
Jan 03, 2024 14:20:08.821 [16644] DEBUG - [NSB/SSDP] found 1 SSDP devices via http://192.168.0.12:32469/DeviceDescription.xml
Jan 03, 2024 14:20:08.821 [16644] DEBUG - [NSB/SSDP] SSDP arrived: 192.168.0.12 (Plex Media Server: Home PC)
Jan 03, 2024 14:20:14.347 [10748] DEBUG - [HCl#692] HTTP requesting GET https://plex.tv/api/v2/pins/324418448
Jan 03, 2024 14:20:14.400 [16932] DEBUG - [HttpClient/HCl#692] HTTP/2.0 (0.1s) 200 response from GET https://plex.tv/api/v2/pins/324418448 (reused)
Jan 03, 2024 14:20:14.401 [10748] DEBUG - [HCl#693] HTTP requesting GET https://plex.tv/api/v2/pins/807224267
Jan 03, 2024 14:20:14.460 [16932] DEBUG - [HttpClient/HCl#693] HTTP/2.0 (0.1s) 200 response from GET https://plex.tv/api/v2/pins/807224267 (reused)

Is there anyway for me to reconnect without loosing all the data on the server?

Thanks in advance for all your help,

Best regards,
Marc

2

Method 2.2

3

Thank you :slight_smile:
I had not saw the 2.2 method

Best regards,
Marc

4

Hello and sorry for the comeback,

But I’m having a issue where the proposed solution (2.2) works when I apply it, but every time I restart my PC I have to redo the same registry manipulation…

Do you have any idea why?

5

Is a Microsoft Active Domain in use? Perhaps with roaming user profiles?

Are you using any tool to restore Windows to a known working state, like perhaps by restoring to a system health check point or by reverting changes to the registry?

Apart from that, I have no other ideas.

6

Not really…

I thought of doing e Plex reinstall, but is there anyway to keep the settings, or at least the database (history, users, sonic analysis, …)?

7

I doubt it will change anything, but feel free to do it anyway.

https://support.plex.tv/articles/201539237-backing-up-plex-media-server-data/

8

Or maybe is there any of the settings changed on the registry that can be overwritten on the interface?

How can I compare both to see if something is different on the registry and on my Web app?

Or is there a log any where that may help to debug?

9

Not sure what you mean here.
None of the relevant registry items which are changed in the above linked methods are directly visible in the user interface.

10

Do you have more than one Windows user account?

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ok, so just to try to debug myself, if I understand correctly, on the registry file:

  • the first 5 entries delete the associated registry keys
  • the next 4 entries update the values

That’s it?

Is it possible to know the exact mean and the other options for these 4 values?

EDIT : to answer your question yes, my PC has 2 users, but one of them almost never connects

12

But when it does, it may cause the Plex server to get started under its own user account. Which means a different set of registry values may be used. However, if these values have been copied at one time from the other Windows user, they could be using the same hardwareID or machineID numbers.

It is very, very important that you verify carefully that Plex server never gets started under this user account.
Log in to it.
and look for the Plex task tray icon. If you see it, then Plex server is automatically started under this user account as well, which is bad.
Perform a right-click on the task tray icon and disable the autostart of Plex. Then close the server using the same tray icon.
Then open the registry editor and remove all Plex-related entries from the registry in the HKEY_CURRENT_USER branch.

It might also be a good idea to forbid Windows to automatically start apps in the context of the last-used Windows user account after a reboot. (Yes, it sneakily does that, to make it appear it’s faster than it actually is.)

13

Thank you :slight_smile:

I actually found the cause. I have a 3rd (hidden) Windows user that I use to launch some services for all users (without the need to login).

That user was the fault one, I had forgotten that he exists…

Anyway, everything seems to be working correctly now.

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