Server Version#: 1.41.3.9314
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<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled> Hi for some reason I am not able to access my server remotely . I am using a Mac Mini with Mac OS 15.2 (24C101). I have checked on my Virgin Media hub 5 and port forwarded to my server. Plus, I have even turned off my firewall temporarily on my Mac- still not working. It did work for a about 5 to 10 minutes then it said the server could not be accessed. Not sure what I am doing wrong.
Have you tested the port forward from outside your home network (e.g. using a service like canyouseeme.org)?
The remote access status indicator „tuning out“ like this usually means it was never working but took extra long to perform the status check.
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues.
I managed to solve by talking to Virgin Media tech support. They put the server as a DMZ and this meant I by passed the firewall on the router. I do have a firewall on the server.
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