I have used this feature for a while and haven’t had any trouble with it at all.
But tonight when I’m at work and was going to go into Plex, nothing happens when i click on my user and type in my Pin code. It thinks for a while, but then it goes back with blank in the Pin.
If I choose another user (they don’t have pins) it just thinks a while and then nothing happens.
It works for my BF on his cellphone on the app and it works on our TV and Ps4.
Might be related to this:
Kind of sounds like same symptoms so please check…
Yeah it does sound like the same issue. Gona wait and see then 
A change has been deployed now.
Please try again.
Nope, still got the same issue.
i am having the same issue
@Zandrama Can you PM me your web app logs showing the failure when you try to PIN in?
This support article describes how to access the Web App logs.
https://support.plex.tv/hc/en-us/articles/201611836-Plex-Web-App-Logs
Can someone maybe check if my Plex Web App Log says anything?
@Zandrama Thanks. Can you also PM me the Console Logs? I’d like to see what request is failing for you, and in what way.
Here.
This is after I have connected to Plex and I choose a user and write in my PIN.
@Zandrama There are instructions for accessing the Console Logs in this support article: https://support.plex.tv/hc/en-us/articles/201611836-Plex-Web-App-Logs
Look under the section titled Console Logs
Wasn’t the one I attached the right one?
Just tried incognito mode in Chrome and it works then…
@Zandrama said:
Just tried incognito mode in Chrome and it works then…
If using Chrome, do you have any extensions installed? I noticed a few of mine can cause random problems on various sites.
Starting several days ago, only the web browser client has been getting this issue. I have “Secure connections” disabled to improve playback performance, especially with Chromecast. From a browser already logged in, it prompts for me to choose a profile. If I choose the main profile with a PIN and enter the pin, it spins for a few seconds, then shakes and wants me to re-enter. If I choose another profile without a PIN, it thinks for a few seconds then does nothing. The problem is only when accessing from other systems. I’ve tried Chrome, Safari, and IE. Same problem. If I use a browser on the same system as my Windows Plex server (1.8.1.4139), I can access the web console just fine.
I had same thing I changed secure connection from preferred to required and viola the web came right back.
I didn’t update or restart so not sure what the cause was.
@“Lucas A. Z.” Can you PM me a copy of your browser’s Console Logs demonstrating the failed request (PIN or no-PIN is fine)
This support article describes how to capture Console Logs
https://support.plex.tv/hc/en-us/articles/201611836-Plex-Web-App-Logs
It is now working again. I have no idea why xD
