Can't connect to Plex Server

Plex Media Server NAS & Devices
1

Server Version#: 1.18.4.2171
Player Version#: 4.18.1
macOS: 10.14.6
Safari version: 13.0.4

Hi - I’m hoping the Plex team or someone can help with a problem I am having connecting to PMS from my Synology 418play NAS.

When I am logged into DSM from the Safari Browser and click on PMS, a new Safari webpage open and states, “Safari Can’t Connect to Server” followed by “Safari can’t open the page 71.xxx.xxx.xxx:32400/web because Safari can’t connect to the server 71.xxx.xxx.xxx”.

I was able to after reading the forums to finally access PMS by using Safari and typing in “http://192.xxx.x.xx:32400”.

My question is should this matter? Should I be able to access my PMS using either ip address? Or is it sufficient that I can access it when on my LAN using the 192 ip address?

Appreciate any help and let me know what additional information might be needed.

Thanks,
litaps

2

When on your LAN, always use the LAN IP. It will always be faster and less restricted. It also won’t consume your internet bandwidth.

The easiest / best thing I’ve found to do is make a bookmark in the browser for it

3

Thanks so much.

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