Can't connect to shield server

Plex Media Server
1

After having the certificate reset, all was working fine till this morning when the Plex server is inaccessible via http://10.0.1.150:32400/web

The good news is the Shield can be pinged but I am reluctant to pull the power on it as last time it corrupted the DB, had to reset and then took weeks to set it up again.

WiFi:
Reply from 10.0.1.155: bytes=32 time<1ms TTL=64
Reply from 10.0.1.155: bytes=32 time<1ms TTL=64
Reply from 10.0.1.155: bytes=32 time<1ms TTL=64
Reply from 10.0.1.155: bytes=32 time<1ms TTL=64

LAN:
Reply from 10.0.1.150: bytes=32 time<1ms TTL=64
Reply from 10.0.1.150: bytes=32 time<1ms TTL=64
Reply from 10.0.1.150: bytes=32 time<1ms TTL=64
Reply from 10.0.1.150: bytes=32 time<1ms TTL=64

I am also able to map the Shield’s drives to my Mac and obtain all the logs which I didn’t post here for privacy reasons.

The Shield it self is obviously running, turns on other devices via CEC but no image appears on the screen + green light on top of it also doesn’t show.

Any help would be much appreciated.

2

You can’t restart it via the restart option in shields own settings? can you access it with any app? like on your phone?

3

good thinking @BigWheel - shield app via LAN gives “Unable to connect to 10.0.1.150”

can still ping the device but not showing up as media player on windows but can access internal drive and copy data from it. I am starting to think the external 1TB ssd is the issue as its not accessible.

Probably will end up disabling it access to NAS and pulling the plug while crossing all fingers…

4

I don’t think you have same issue and will likely need to see server logs. I moved posts to a new topic

5

happy to upload the logs just noticed there is a bit of personal info there i.e. public IP and image file names containing names etc.

6

You can message them to me by clicking on my username/avatar

8

Is your shield internal drive (or if you moved data to an external) full?

This in logs. All sorts of random problems can happen if no space to write

Jun 30, 2021 19:54:02.624 [7116] ERROR - SafelyWriteFile: fclose failed: 28 (No space left on device)

9

I performed the Plex server process to move data to the external drive - this was when the Shield was new and before indexing any media

The external storage is a 1TB Samsung SSD (no media only metadata etc).

The media is stored on a NAS connected via SMB (gigabit LAN).

Patrik

10

OK I did a restart finally and you were right and I’ve just learnt something new - Plex has used up the 1TB external storage for metadata I presume. I never thought that was possible but guess it is. I think that solves the mystery?

11

Issue resolved thanks @BigWheel - external drive used for Plex server /metadata storage was full.

I think it would be helpful to include in Plex server setup doco perhaps here (Plex Media Server Requirements | Plex Support ) that Plex Server can use 1TB plus in storage of metadata.

The issue isn’t getting the storage, rather not knowing at the start how much may be required.

12

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