Can't get in server settings after plex reinstallation

Plex Media Server NAS & Devices
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1

Hey guys,

I had a XPEnology running but unfortunately my system board crashed.
I decided to buy original Synology and bought DS218play.
I didn’t check the issue with ARMv8 (should have simply checked device list), so my PMS was no longer running.
It was still there as my DSM was “migrated”.
So I uninstalled it and deleted all the data and decided to use KODI instead.
But since some days the alpha for testing is available and now I’m very happy.
I installed it and locked in, but server is not found, so I checked this:
https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/
and this:
https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

Unfortunately there is nothing in my Preferences.xml that could be deleted and also I have no chance to run a local browser on my Synology DSM (as far as I know) to try access via http://localhost…

I think there must be a way to get to the settings, I mean all Plex data was deleted, so from where the PMS knows that it should redirect my login? Anyway I appreciate any idea what I can do to get into the server settings and setup PMS again for a proper authentication!

I’m on DSM 6.2-23739 Update 2 with PMS 1.13.6.176-dd1845234.
When I check the log I see this as only error entries, directly after startup:

INFO - Plex Media Server v1.13.6.176-dd1845234 - unknown PC unknown - build: linux-aarch64 synology - GMT 02:00
INFO - Linux version: 4.4.59+ (#23739 SMP Tue Jul 3 19:47:55 CST 2018), language: en-US
INFO - Processor Unknown architecture
INFO - /var/packages/Plex Media Server/target/Plex Media Server
DEBUG - BPQ: [Idle] -> [Starting]
DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.23.1, threadsafe=1
DEBUG - Running migrations. (EPG 0)
DEBUG - ChangestampAllocator: initialized to 0
DEBUG - Opening 2 database sessions to library (com.plexapp.plugins.library.blobs), SQLite 3.23.1, threadsafe=1
DEBUG - Running migrations. (EPG 0)
DEBUG - HttpServer: Listening on port 32400 with queue of 128 connections.
DEBUG - HttpServer: Listening on port 32401 with queue of 128 connections.
DEBUG - DVR:Grabber: Cleaning up orphaned grabs.
DEBUG - DVR:Grabber: Cleaned up 0 decrepit directories in 0.0 sec.
DEBUG - Media Provider: Registering provider com.plexapp.plugins.library
DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
DEBUG - Relay: read 0 cached entries from hosts file
DEBUG - Relay: read 0 cached entries from hosts file
DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
DEBUG - HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=
DEBUG - File “/volume1/@appstore/Plex Media Server/Resources/Plug-ins-dd1845234” changed: -1 => 1532550530.
DEBUG - File “/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins” changed: -1 => 1532979046.
DEBUG - Scanning for plug-ins in “/volume1/@appstore/Plex Media Server/Resources/Plug-ins-dd1845234”
DEBUG - Scanning for plug-ins in “/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins”
DEBUG - PluginRepository::setStartState: 1, startingSystem
DEBUG - Starting plug-in /volume1/@appstore/Plex Media Server/Resources/Plug-ins-dd1845234/System.bundle.
DEBUG - [com.plexapp.system] Setting plug-in to always running (daemon mode).
DEBUG - Starting file watcher for com.plexapp.system
DEBUG - Plugin: not setting user token for plugin
DEBUG - Spawned plug-in com.plexapp.system with PID 17097
DEBUG - [com.plexapp.system] Sending command: GET /:/prefixes
DEBUG - HTTP 401 response from GET https://plex.tv/media/providers?X-Plex-Token=
DEBUG - DVR:Device: Discovering and refreshing devices.
DEBUG - Creating NetworkServices singleton.
DEBUG - NetworkService: Creating new service.
DEBUG - NetworkService: Got notification of changed network (first change: 1)
DEBUG - NetworkService: Quick dispatch of network change.
DEBUG - DVR:Grabber: HDHomerun discovered 0 compatible devices.
DEBUG - HTTP requesting POST http://127.0.0.1:32600/devices/discover
ERROR - Error issuing curl_easy_perform(handle): 7
WARN - HTTP error requesting POST http://127.0.0.1:32600/devices/discover (0, No error) (Failed to connect to 127.0.0.1 port 32600: Connection refused)
ERROR - Error parsing content.
ERROR - Error parsing XML.

Thanks in advance for your support!
Robert

4

Same situation, nothing changes.
When starting, PMS is simply creating the same Preferences.xml again.
I will follow the Q7 FAQ as soon as I find the time, hopefully tomorrow an keep this post updated.

Thanks for your support!

6

Hey Trumpy, I did both.

  1. complete reinstallation, still redirected to login page on plex.tv
  2. what you wrote after my last post and that worked.
    Important here was really to use the IP not the FQDN of the Synology.
    I got also that login page, but I saw a little link in the bottom right corner of the page “What’s this?” and I clicked this link which gave me the option to skip the login and after that skip I came to the PMS setup wizzard. There I added my libraries and it scanned everything. Afterward I was able to add the PMS in the setting again to my plex.tv account!

So thank you so much for your support and for your fast answers, which was much faster then mine :wink:

You made my day!

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