Can't log into plex from my synology, and app says my synology isn't connected

[Sethzard]

Server Version#: DSM 7.0.1-42218 Update 6
Player Version#: 1.32.7.7621-7000

I updated my synology to synology version 7 yesterday. This seemed to break my plex server. I updated to the version 7 specific version of synology.

When I try to open the synology app it says “The connection was reset” after loading for ages. When I go to the app it says that my server is currently unavalible.

Any help would be greatly appreciated. I’ve attatched the logs

Logs.zip (230.0 KB)

[ChuckPa]

Do you still have a “Plex” shared folder with "Library / Application Support / Plex Media Server " in it ?

[Sethzard]

I do, should I attatch the logs from in there too?

[ChuckPa]

When you upgrade to DSM 7, the entire Plex configuration changes.
(we were required to change the Shared Folder and Username in addition to rewriting all the control scripting underneath inside the package)

This means:

1. Username – PlexMediaServer
2. Shared Folder - PlexMediaServer
3. Permissions - PlexMediaServer
4. Delete User - Plex

There is a process (sorry about this) where you

1. Grant full control of your “Plex” shared folder to the new username “PlexMediaServer” (for ALL SUBFOLDERS AND FILES – IMPORTANT)

2. You will uninstall and erase the existing DSM 7 installation
   – Or uninstall the app and DELETE the PlexMediaServer shared folder

3. I have a how-to which shows you the steps to “migrate” from DSM 6 → DSM 7 complete with screenshots

4. With everything cleared, as the DSM 7 app installs, installation will process all the files in your “Plex” server shared folder, prepare them for DSM 7, and then move them to the new PlexMediaServer shared folder.

• It will sit at “Installing” while all this takes place (Don’t interrupt it or refresh)

5. When it’s all done, You’ll grant the new username PlexMediaServer permission to read your media.

ASK if you have any questions.

I have everything here:

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 27 - Migrating an existing PMS from DSM 6 to DSM 7 Upgrading PMS from DSM 6 → DSM 7 DSM 7 no longer allows us to go find the metadata directory and use it across volumes before starting PMS (This is the lack of “root” privilege blocking). As such we require the following two conditions are met we will attempt to automatically migrate you; You have an existing DSM 6-created PMS installation and PMS is installed on the SAME STORAGE VOLUME as the “Plex” shared folder (this is critical) …

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, or are installing a server for the first time, folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlooked. Installing Plex for the first time, new installation…

[Sethzard]

Ahh, that’s frustrating, sorry for missing it.
It’s working now. Thanks!