Can't play music from TIDAL "An error occurred trying to play this item. Please make sure content from TIDAL is not already playing on another device. Error code: h4 (Not Supported)"

Online Media Sources
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Hey folks,

I can successfully play Tidal songs through the iPhone app, but when I stop playback and use the web interface I’m getting a popup error message:

“An error occurred trying to play this item. Please make sure content from TIDAL is not already playing on another device. Error code: h4 (Not Supported)”

I’ve tried unlinking/linking my Tidal account with no luck.

Thoughts?

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Follow this thread:

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hi,

Your connection to app.plex.tv has to be in https to be able to stream tidal content.

hope this help

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Using https solved this problem for me.

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I have tried using https in my connection and this doesn’t seem to work. I have relinked my Tidal account several times. Now, I don’t even get My Tidal anymore…

I can use the Tidal webpage and stream perfectly.

Help?

Thanks.

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Ok, more research here on the forums.

So, I unlinked my Tidal account.

I then re-linked my Tidal account.

I then restarted my Plex Media Server ( sudo service plexmediaserver restart)

Then relogged into the web player (using https) and Tidal was back.

Hopefully this can help someone else.

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This was probably related to the issue that was resolved yesterday morning. I don’t know if everyone had to, but I do know that I and several others has to re-link our accounts once the issue was resolved to get things working again.

If you missed it: https://status.plex.tv/incidents/9p5x2fqsnk0n

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Hi, I still have the Tidal problem. Has it been resolved?
This is the message on Plex on my PC:
Playback Error

An error occurred trying to play this item. Please make sure content from TIDAL is not already playing on another device.

Error code: h4 (Not Supported)

Tidal on my other Plex clients (Ipad and Smartphone) is working fine

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Yes I’m seeing this too. I’ve re-linked Tidal and restarted the Plex server, also logged in to the web app again.

It works on Firefox on macOS but not Firefox on FreeBSD.

I’m wondering if DRM or Widevine is now required to play Tidal via Plex?

If so then I’m afraid the Tidal integration has just lost its utility for me.

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Hi, I still have the problem. Anyone knows a solution??
I have PMS on my Synology NAS (DS918+), connected to http://xxxxxxx.synology.me:32400
How do I make a https connection of it?

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