Can't Plex media server app

Plex Media Server Desktops & Laptops
1

New user here!

I am trying to set up my plex media server but everytime I try to open the app on my desktop nothing happens. Not even a pop-up and then something that closes.
I tried reinstalling and restarting my pc but no luck.
tried searching for the answer online but that made me non the wiser.

Can anyone help me out here?
thanks!

2

Do you see the Plex Media Server icon in the system tray of the machine where you installed and run the app?
If itā€™s running you can either use the Open Plexā€¦ option from the system tray itemā€™s context menuā€¦ or simply browse to http://127.0.0.1:32400/web to start setting up the serverā€¦

https://support.plex.tv/articles/200288586-installation/

3

yes i do.
If there is nothing else needed and i can just use the webapp then there is no problem.
Mistake on my part. I thought an app shouldā€™ve opened.

Thank you!

2 Likes
4

I have installed the Plex Media Server and Task Manager confirms it is running. When I open the Plex app or web Plex, I canā€™t access my libraries and when I try and add my media the app just tells me to ā€˜get Plex Media Serverā€™. I canā€™t see anywhere in the App to set up or configure the media server (and there were no options to do so during installation). Iā€™m running Windows 11. I have completely uninstalled/reinstalled everything to do with Plex from scratch. I have removed everything Plex from C:\Program Files and AppData\Local before doing so.

5

Have you been following the instructions above, accessing your server ā€œlocallyā€ ā€“ e.g. opening http://127.0.0.1:32400/web from a browser on the same device?

6

Yes and it tells me to ā€˜get Plex Media Serverā€™ even though its installed and running

7

Did you previously run a version of PMS on the same machine, possibly linked to a different Plex account,

https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

8

Yes I have run Plex successfuly before on this machine. When it stopped working (not sure if this coincided with when I went from Win 10 to Win 11) I did a complete un-/re-install and I am using the same Plex account as before. All of PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, and PlexOnlineUsername have been deleted from the registry.

9

Still no joy with this. Is anyone else able to help?

10

After you did your full uninstall/reinstallā€¦ are you connecting to your server using its local ip address from within the same subnet?

11

I donā€™t know what I did differently, but I did another complete un/reinstall and now itā€™s working OK.

Thanks!

12

Hi there, I tried this suggested fix and it totally worked. My problem is that each time I start my computer up again I have to do the trick again for the Plex Media Server to work. It gets tiring after a while. Iā€™m not sure why the registry files keep playing up and need certain entries removed each time I start my computer up. Any help would be much appreciated.

13

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