Cant Reclaim Server. Uninstalled and Renamed - Still says there are problems!

Plex Media Server
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Server Version#:1.30.1.6497
Player Version#:

I have tried everything - I have a Synology Installation and have uninstalled the Server. I have reinstalled Plex server with the latest version from the Plex website.
When I reinstall even though I have renamed the Server Version it still knows about the OLD version and says there is a problem!
SO I dont know how to proceed.

I guess the problem started when I installed a new Synology Router. Everything was working fine till that moment.

It seems Plex is having a problem seeing the Server yet all my Movies and Music and Recordings are visible. The problem only became apparent when I tried to record a program on the DVR. There were no live entries in the EPG.

I deleted the DVR and then started it again. Thats where the fun started. I could not get the DVR to accept my Post Code. Refused to identify the Post Code even though it was as before. So it seems that there is a problem between the DVR subscription and the server!

I dont know how to delete the server so I can start from scratch. I am happy to do this - I have done it many times before when Plex Server was on WIndows but I dont know how to do a completely clean install on Synolgy?

Can anybody advise how this is possible.

I am done trying to sort out 'Claim Sever… I have followed all the instructions and after 5 hours I am no further forward.

I guess the only solution is to delete by Account (subscription) and go else where!

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Deleting your account wont fix anything. Lets start with uploading your server logs.

This could be several issues.

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Thanks. In Plex Web App - Settings there is no Manage Item! Nor can I see Troubleshoot. Please advise?

Plex Settings Menu
Plex Settings Menu976×513 35.7 KB

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On your synology there should be /volume1/PlexMediaServer/AppData/Plex Media Server and a folder called logs. Zip that up and upload it.

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Using Synology File Station:
Screenshot (1603)

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Some additional items to check.

  1. Reboot the NAS.

  2. Verify the default gateway is correctly configured in Synology Control Panel → Network.

  3. Configure the Synology to use public DNS such as 1.1.1.1 (Cloudflare) or 8.8.8.8 / 8.8.4.4 (Google).

  4. Synchronize the NAS with a NTP server. This verifies DNS is working.

  • Synology Control Panel → Regional Options
  • Select Synchronize with NTP Server
  • Pick a server
  • Update Now.
  • It should return a “Successfully synced with …” message and have status = normal.

This is because your server is unclaimed. It will not appear when using app.plex.tv.

From a system on the same network as the NAS, point a browser at the IP address of the NAS, http://syno_ip_address:32400/web.

For example, if the NAS address is 10.1.2.3, use http://10.1.2.3:32400/web.

Do not use the “open” button in Package Center, a domain name, Synology Quick Connect, etc. Those methods will not work.

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