Server Version#: 1.21.0-3744
Player Version#:Not Applicable
Hello.
I’m having some issues when it comes to setting up Plex on my Synology nas. A while back I had it up and running on my Synology, but for some reason I decided to uninstall it and stop using it for a while. Now I am trying to get it back but whenever I start the Plex media server and try to configure it using my Plex account the interface tells me that the server does not belong to my account and that I don’t have access to it.
I have tried to uninstall Plex and remove the PlexMediaServer shared folder, however when I reinstalled Plex, it did not create a new PlexMediaServer folder and I also still get the same issue as mentioned before. How can I completely clean Plex and all of it’s files off of my NAS, so that I can do a clean install without it remembering which account my Plex was originally tied to?
Do not install 1.21.0-3744 from Synology Package Center. It was a beta release for basic DSM7 compatibility and is quite outdated.
Uninstall whatever version of Plex you have installed on your NAS.
Delete the PlexMediaServer shared folder.
If they exists, you can delete the user & group Plex. They were used for DSM6 and are no longer required.
Download the current version of Plex Media Server, 1.27.0.5897, from plex.tv (link) and perform a manual installation (Package Center → Manual Install).
As noted during the install process, you will need to give user Plex Media Server, an internal system user, at least read-only access to your media files. See Synology FAQ #30.
After installation finishes you will need to claim the server.
From a system on the same network as the NAS, use a private/incognito browser window pointed at the NAS: http://syno_ip_address:32400/web.
Do not click open in Package Manager, use app.plex.tv, a domain name, Synology QuickConnect, or similar methods to access Plex. Those will not work. Once the server is claimed, you can then use those methods to access Plex Media Server.
The Synology FAQ has additional helpful information:
