Hello,
After upgrading to DSM 7, my Plex server stopped discovering new files in the Media folder. I have tried to uninstall completely to start again, but even when I clink con “Erase all data…”, when I install it again, I end up with the same User I was having and also doesn´t run the initial configuration, to indicate the Media folders again.
I would like to know how can I completely remove the PLex Media Server from my Synology NAS so I can start from scratch.
Thank you very much
Uninstalling with the Erase All Data option is the way to completely start over.
A suggestion: Let’s try to find out what is going wrong before just uninstalling/re-installing. There could be several reasons Plex is not discovering your new media and re-installing will not necessarily resolve the problem.
First, check file permissions. Plex Media Server needs at least read-only access to the locations where your media is located.
Note that with DSM 7 the username changed from Plex to PlexMediaServer. Also, PlexMediaServer is a System Internal User, not a regular user, so you will not see it listed in Control Panel → User & Group.
Set the file permissions even if they initially show OK. Synology sometimes loses the information (rare, but can happen).
See FAQ 30 - Migrated to DSM 7 and all my media is gone
If that does not work:
Make sure Plex Media Server is configured for DEBUG, not verbose, level logging.
Settings → Server_Name → General
In Synology Package Center, stop Plex Media Server.
Wait one minute.
In Synology Package Center, start Plex Media Server.
Wait two minutes. This lets the logs capture the startup sequence.
Pull logs: Settings → Troubleshooting, and upload the entire ZIP file to the thread.
Hello,
Thank you very much for your quick reply.
About the permissions, I checked the new user and added the Admin, read and write permissions:
I think a big part of my problem is that I can not see the server from the settings. I am attaching a screenshot:
As far as I know, I should see my server in the left. With this I can not enable the Plex Media Server Debug logging or extract the logs afterwards…
Also, I am adding a screenshot of the Home menu:
and my server is also not there…
What else could I try?
Thank you very much!
Thanks for the update.
What version of Plex Media Server is currently installed? This is visible in the Synology Package Center. Click on the Plex icon or on the name “Plex Media Server.” Do not click on “Open.”
Synology model?
Since you completely removed & re-installed Plex Media Server, it will be in an unclaimed state.
To claim the server, use a incognito/private browser window pointed directly at the NAS: http://syno_ip_address:32400/web.
You must be on the same network as the Synology NAS. No remote connections.
Do not click on the “Open” button in Package Center, do not use Synology Quick Connect, do not use a fully qualified domain name. Those methods will fail.
The incognito/private window bypasses cookie cutters, adblockers, etc.
If you are able to claim the server, you can proceed with configuring your libraries.
Hello,
Thank you very much! I managed to access the server using the private browser window and claim the server again. Now I can access it normally and I have added my libraries again.
You´re great!!!
Just for completing the Info, I have a Snology DS220+ and the Plex Media Server version installed is 1.21.0-3744. The server is indicating that I have to install a newer version, so I will do it now that I see it working.
Best Regards and thanks again!
Glad you have things working!
Definitely update when you get the chance. 1.21.0-3744 was a beta release for DSM 7 compatibility. There have been several updates since.
Download the current Intel 64-bit version from plex.tv (link at bottom of page) and perform a manual installation with Package Center (click the Manual Install button in Package Center). The installation will create a new shared folder, PlexMediaServer. It is the DSM 7 equivalent of the Plex shared folder under DSM 6.
Cheers!
Thank you very much,
I have upgraded the version and now it is all working fine.
Best Regards!
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