This is a strange one for me. I have Plex running on a QNAP server. Today I tried logging in via a web browser as myself, I received a message that the server could not be found. I have links to two other Plex servers, I can login to them fine.
On another browser on an IPAD, I was able to login to MY Plex server using my wife’s login just fine, but not as myself.
My IPAD and other devices can connect to the server without any problems.
I have tried rebooting the Plex media server, and the qnap server.
If you mean your wife has a separate plex.tv login, and you can get into the PMS with her credentials and have full control in over the PMS Settings, then it sounds like your wife’s login has claimed the server as the admin.
She’s wearing the boots! What are you going to do about that? Follow this article, should fix it. Go right to General Troubleshooting
Thank you for the note. She is wearing the boots, but she doesn’t need one to deal with the server! It is my problem to own and solve
I setup myself as admin, then added others (including my wife) as home users. The article talks about logging out of the server, the problem is I can’t get to the server admin gui to log out the server from the account.
I can probably delete and reinstall the server, I wonder if all my settings will be lost? If not, then will I be back at this same spot?
Edit the Preferences.xml file using the Linux editor “vi” (which can be difficult for non-linux users)
Delete the managing user account email, and a few other details while preserving the important ones,
You can sign in again and force it to your email/authentication
As was stated above, whichever account you’re currently using to access it (are you certain you’re using the right account ?? ), it isn’t recognized as the admin/owner.
Thank you for your notes. I stopped Plex on the QNAP, found the Preferences.xml file, using vi I deleted the entries and keyword for my username and my email account, saved and exited.
I started Plex on QNAP, then opened Plex from the QNAP app icon. I received the option to select a user. I selected the Admin (Henrydb). This screen again showed my friend’s plex servers, but not mine.
I ran “cat Preferences.xml” and noticed that PlexOnlineUsername and PlexOnlineMail have been added automatically to Preferences.xml
The menu item or icon you used to start Plex Media Server is a shortcut,
and I’m curious if it opened a web page to http://your.internal.ip.address:32400/web
So the shortcut takes you to http://192.168.16.201:32400/web
like it is supposed to, but instead of seeing your server, you see
your friend’s server in the list. Okay that’s fixable.
I circled the drop down. Did you pull it down I’m curious.
wow that is messed up. Why not just skip to the end of that article,
where it tells you that changing your password on the website
and checking a box signs you out of everything and disconnects
any servers from your login and resets you token.
Then you just go through sign in on the website.
Then open a new tab, log into qnap as admin, launch PMS.
It will open the local ip:32400 website and you can sign PMS
into your account and claim it.
Just tried that. Changed my password, forced logout of all devices.
tried going to xxx:32400, the server was still not listed.
Stopped Plex on QNAP. Started Plex on QNAP. Opened the browser again.
Asked for my PIN, entered it.
Immediately went to drop down, noticed an item saying connecting to QNAP. Message and QNAP listing disappeared after a few seconds.
I now have access only to the other servers on the list. QNAP is not listed anymore.
plex.tv Password: plex.tv Password Repeated:
IP Address of PMS server: 127.0.0.1
Comparing entered passwords
Comparing entered passwords ok
Validating IP address
Getting PMS Server Identifier
Getting PMS Server Identifier ok
Getting User Token from plex.tv
******** ERROR ********
We failed to authenticate towards plex.tv
Please check username and password, as well as network access
[/share/Plex] #
