Can't update to 1.41 on QNAP NAS

Plex Media Server NAS & Devices
1

I’ve been on 1.40 for a while, now starting to see some player apps saying the server needs to be updated. But when I try to manually install the current version, it doesn’t work.

I’m on a QNAP TS-464 with QTS v5.2.4.3079
And trying to install PlexMediaServer-1.41.6.9685-d301f511a-x86_64.qpkg manually on top of my existing 1.40 install.

When attempting to install manually in App Center, it says “Unable to install the package. For details, see ‘System Event Log’”. But going to those logs shows nothing about it.

Am I missing something obvious here? Is the package broken or is it something else?

2

Are you familiar with doing QPKG installations / upgrades via the SSH command line on QTS ? (they aren’t difficult)

3

I was not, but thanks to a random reddit thread I saw a way to do that.
I tried it like this:

sudo sh ./PlexMediaServer-1.41.6.9685-d301f511a-x86_64.qpkg

We trust you have received the usual lecture from the local System
Administrator. It usually boils down to these three things:

    #1) Respect the privacy of others.
    #2) Think before you type.
    #3) With great power comes great responsibility.

Password:
Install QNAP package on TS-NAS...
./
./qinstall.sh
./package_routines
./built_info
./qpkg.cfg
4261+1 records in
4261+1 records out
105941010 bytes (101.0MB) copied, 0.534616 seconds, 189.0MB/s
103450+0 records in
103450+0 records out
105932800 bytes (101.0MB) copied, 0.534860 seconds, 188.9MB/s
PlexMediaServer 1.40.1 is already installed. Setup will now perform package upgrading.
Firmware check is fine.
Terminating residual service processes
Terminating residual Plex EAE
Link service start/stop script: plex.sh
Set QPKG information in /etc/config/qpkg.conf
Starting Plex Media Server...

But it looks like I’m still running on 1.40

4

while you’re in the shell.

I’d like you to use the more commant.

more /etc/config/qpkg.conf

You’ll start seeing sections [app-name]

Press and hold the ENTER key. ( It will scroll down )

Watch for [PlexMediaServer]

When you encounter it, it’ll look like this:

[TextEditor]                
Name = TextEditor           
Class = null                
Status = complete           
Display_Name = Text Editor  
Version = 1.1.5             
Author = QNAP Systems, Inc. 
QPKG_File = TextEditor.qpkg 
Date = 2025-02-26           
Shell = /share/CACHEDEV1_DATA/.qpkg/TextEditor/qpkg.sh
Volume_Select = 3           
Install_Path = /share/CACHEDEV1_DATA/.qpkg/TextEditor
WebUI = QTS_desktop         
RC_Number = 101             
Desktop = 1                 
Visible = 2                 
Enable = TRUE               
Opt_Xml = 0                 
                            
[PlexMediaServer]           
Status = complete           
Name = PlexMediaServer      
Build = 20250221            
Display_Name = Plex Media Server
Version = 1.41.5            
Author = Plex Build Team    
QPKG_File = PlexMediaServer.qpkg
Date = 2025-03-29           
Shell = /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/plex.sh
Volume_Select = 3           
Install_Path = /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer
WebUI = /web                
Web_Port = 32400            
RC_Number = 101             
Timeout = 10,30             
Enable = TRUE               
Use_Proxy = 1               
FW_Ver_Min = 4.3.0          
Opt_Xml = 0                 
                            
[container-station]         
Name = container-station    
Class = null                
Status = complete           
Build = 20241108            
--More-- (63% of 7925 bytes)

Please confirm the Version =
Please also confirm it’s a Status = complete

If it’s still stuck, we’ll find a way to get it “Unstuck” :smiling_face_with_horns:

5

I was poking around an did a cat on that same file, and it had updated to 1.41.6. Checked my App Center and my Plex dashboard again right after, and it seems to be updated now, not sure why it wasn’t showing right away.

Edit: I do see the ‘status: complete’ there now as well

6

excellent.

App Center doesn’t monitor qpkg.conf in real time. It only checks when you open App Center.

Restart the player apps so they get updated (see the updated version) and you’ll be good to go

Please let me know if it doesn’t work out this way

7

I spoke to soon about the dashboard - I thought since it wasn’t showing an update available that it was fine. But on app.plex.tv, under Settings > General, I am still seeing: Version 1.40.1.8227 An update is available. Please install manually.

8

Open an incognito browser window.

Now open the QNAP PMS by its LAN IP http://lan.ip.of.qnap:32400/web

Sign in.
Make sure it’s claimed

Toggle Remote Access once to make certain it talks to plex.tv

( I checked Plex.tv. It’s not seen the server in 3 hours )

9

Hmm. I’m trying to hit what should be right IP and port for that, and I’m getting a 404. Hitting just http://ip:32400 knows to go to /web/index.html, but it’s a 404

10

What’s the LAN IP of your QNAP?

That’s what you use.

“http://ip” is meaningless. you need the IP address NUMBERS :slight_smile:

On Plex.tv, I see what looks like the QNAP IP

http://10.0.5.1:32400/web

That it?

11

Found anther one: 10.0.0.162,

12

I’m aware of using an IP, I was just obscuring it again out of habit. My NAS is on 10.0.0.162 locally, so I was trying http(s)://10.0.0.162:32400, and it directs me to http://10.0.0.162:32400/web/index.html where I get a 404 Not Found response

13

Now that makes sense. something got damaged in the installation.

It’ll take some manual fixing.

I have to step out for a few hours.
Will you be available so we can make other arrangements and fix this?

14

I have to run for now too but appreciate the help so far. Likely available later to keep at it

15

works for me. I will msg when home.

16

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