I cannot use either my android or apple phone to remote control my Tidal subscription on Chrome Web or Plex for Windows. If I save the album or song (not possible with Playlists) to my music folder then I can use my phone as a remote.
I get exactly the same message.
Until aobut 2 weeks ago, I could use my Pixel 3aXL as a remote for my LG OLED65C8PUA TV.
Now, no matter what I do, Tidal doesn’t show up on the TV Plex menu but it does on my phone and PC.
So, it did work, but now it doesn’t.
And I’ve tried signing out, logging back in, checking PW and filling in the “confirmation code” that appears on the TV when I’m trying to connect.
Plex shows everything else on the TV, but Tidal is noticeably missing now, while before it was in the left-hand column in the menu.