Can't watch on desktop in Chrome and Edge

Plex Players
,
1

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I get the error message - server not powerful enough to connect video. It used to work.

2

Would need to see the server logs after it happens. That means it cannot transcode for some reason or video transcoding is disabled in server settings

3

I also tried Firefox and Brave and got the same error message. I tried to find the server logs but I don’t have that option. Thanks.

4

I did find the debug logs. See below. Does this help diagnose? Thanks.
type": “info”,
“host”: “app.plex.tv”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36”,
“browser”: {
“platformVersion”: “10”,
“id”: “chrome”,
“name”: “Chrome”,
“version”: “125.0”,
“webkit”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.130.0”,
“primaryServerUrl”: “https://38-102-86-107.305b6e7485d54fa0b7c50010566f20b9.plex.direct:32400/”,
“primaryServerAuthToken”: true,
“username”: “paulafr2”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}

5

I was able to figure it out - with some help! It was a setting with the subtitles. At least it is working correctly now.