@ChuckPa can you reset my certificate as well? I’m having to restart my server on my Synology multiple times a day. When I logged on a private tab via LAN:32400 I see “Certificate Name does not match input” as well as the Plex Errors about secure connections. Thank you!
- Which server ?
- when you restart the server, are there any errors loading the certificate ?
- (These occur within the first 3 minutes of starting)
-
New Server (I haven’t tested with backup server just yet, but I’m primarily using Plexamp which is why I’m noticing this issue)
-
When I first restart the PMS on my Synology, no errors come up. It’s only after 30 minutes or so when I notice nothing plays again. Hope this helps
DEBUG logs please?
I need something to go on.
I see 4 servers currently attached to your account.
I’ve not looked deeper into them
The Synology?
The Synology just downloaded a new certificate.
The previous one was generated 25-June
Hope this is it. Knock on wood, the issue has seemed to resolve itself after I tried a few things, i unclaimed the server and reclaimed it last night and so far no issues…
[
{
“type”: “info”,
“host”: “192.168.4.3:32400”,
“userAgent”: “Mozilla/5.0 (iPhone; CPU iPhone OS 16_0 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.0 Mobile/15E148 Safari/604.1”,
“browser”: {
“platformVersion”: “16.0”,
“id”: “safari”,
“name”: “Safari”,
“version”: “605.1”,
“webkit”: true,
“platform”: “iOS”,
“platformID”: “ios”,
“mobile”: true,
“platformModifierKey”: “command”
},
“version”: “4.76.1”,
“primaryServerUrl”: “https://192-168-4-3.94ee78569b6945069457bf2c37da5e2c.plex.direct:32400/”,
“primaryServerAuthToken”: true,
“username”: “Justin Tierney”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
Future reference: Those are the Player logs. When requesting Logs, I need the server logs. I will expressly request clients logs if that’s what I need (usually with the server logs)
Issue is back again, I’m unable to find the manage setting when the server is down. I had to reboot the Synology app for it to work again. Hope this helps
Plex Media Server Logs_2022-08-01_16-22-27.zip (4.7 MB)
Edit: if it helps, I can’t seem to connect to Plex at all using ServerIPAddress:32400/web until I’ve restarted the app from the Synology app store. Then it works fine (until it doesn’t)
@ChuckPa sorry to ping again, not sure if I posted the right logs, but it’s still happening after the update. I’ve been seeing errors that it can’t connect securely to my server, on any of my clients (Plexamp, Plex, tv, phone, computer, etc)
Your logs are fine.
Your server certificate is new as of 1-August-2022.
There are no errors on Plex.tv showing
There are no certificate/communication errors in your logs (thanks for posting)
What URL are you attempting to access the server with AND have you restarted the player (or Plex/web) app since 1 Aug ?
@ChuckPa I’ve restarted it multiple times a day, def on August 1st. I’m unable to pull logs from Plex without doing it. I tried accessing it from either my IP address when I’m home, from Sinology’s quick connect, or app.plex.com. It only seems to happen randomly, possibly when I am changing music files around. Can’t pinpoint exactly, but yesterday after updating Plex, I didn’t touch any of my music files, and Plex was connected all day. Just now, while organizing my music it crashed again.
Justin,
Go directly to the Syno desktop
- Stop Plex
- FileStation → PlexMediaServer/AppData/Plex Media Server
- Right-click
Logs→Compress to Logs.zip - Download
- Attach the ZIP file here
Moved us here.
Your certificate is fine. Your logs are clear.
I need more details about where this non-matching condition is coming from.
You might have told me but I"m not seeing it: Device? App version?
I did find something else going on…
Your DNS is FLAKY (which will cause what you’re seeing)
Aug 03, 2022 13:12:56.209 [0x7f56cfd65b38] DEBUG - Completed: [107.122.192.162:52525] 404 GET /library/streams/829473/levels?subsample=128&includeFields=thumbBlurHash (5 live) TLS GZIP 3ms 379 bytes (pipelined: 2)
Aug 03, 2022 13:12:56.221 [0x7f56cfadfb38] WARN - [HttpClient/HCl#438] HTTP error requesting GET undefined (6, Couldn't resolve host name) (Could not resolve host: undefined)
Aug 03, 2022 13:12:56.222 [0x7f56cfd65b38] DEBUG - Completed: [107.122.192.162:52524] 404 GET /photo/:/transcode?width=1155&height=1155&url=undefined&quality=90&format=jpeg (5 live) TLS 17ms 288 bytes (pipelined: 2)
Aug 03, 2022 13:12:56.288 [0x7f56cf1d0b38] DEBUG - Request: [107.122.192.162:19442 (WAN)] GET /photo/:/transcode?width=138&height=138&url=undefined&format=jpeg (7 live) #22c9a TLS Signed-in Token (Justin Tierney) (iPhone)
Aug 03, 2022 13:12:56.288 [0x7f56cf1d0b38] DEBUG - [Req#22c9a] Photo transcoder: Request for url [undefined] (is local: 0 upscaled: 0)
Aug 03, 2022 13:12:56.289 [0x7f56cf1d0b38] DEBUG - [Req#22c9a/HCl#439] HTTP requesting GET undefined
Aug 03, 2022 13:12:56.293 [0x7f56cfadfb38] WARN - [HttpClient/HCl#439] HTTP error requesting GET undefined (6, Couldn't resolve host name) (Could not resolve host: undefined)
Aug 03, 2022 13:12:56.293 [0x7f56cfd42b38] DEBUG - Completed: [107.122.192.162:19442] 404 GET /photo/:/transcode?width=138&height=138&url=undefined&format=jpeg (7 live) TLS 5ms 288 bytes (pipelined: 1)
Aug 03, 2022 13:12:56.297 [0x7f56cfa0ab38] DEBUG - Request: [107.122.192.162:19441 (WAN)] GET /photo/:/transcode?width=171&height=171&url=undefined&format=jpeg (7 live) #22ca2 TLS Signed-in Token (Justin Tierney) (iPhone)
Aug 03, 2022 13:12:56.297 [0x7f56cfa0ab38] DEBUG - [Req#22ca2] Photo transcoder: Request for url [undefined] (is local: 0 upscaled: 0)
Aug 03, 2022 13:12:56.297 [0x7f56cfa0ab38] DEBUG - [Req#22ca2/HCl#43a] HTTP requesting GET undefined
Aug 03, 2022 13:12:56.301 [0x7f56cfadfb38] WARN - [HttpClient/HCl#43a] HTTP error requesting GET undefined (6, Couldn't resolve host name) (Could not resolve host: undefined)
it works then fails then works some more.
What’s the DNS resolution config on the Syno?
the non matching certificate came just from my Brave Mobile browser, I suspect it might be the DNS as well, now that you mentioned it. I was having issues with a previous router with my DNS settings - specifically on HomeKit accessories… not sure what I did. I recently got a new router, and everything was working great. Plex was working fine for a while, but maybe something with the DNS settings and the new router (changed my local IP from 192.168.1.* to 192.168.4.*) are flaky. Not sure what the resolution config is, but I had “enable forwarders” on, to 1.1.1.1 and 8.8.8.8 - I suspect that might be an issue? I plan on resetting the server completely this week anyway, start from scratch.
Resetting PMS won’t give you anything if the DNS isn’t right.
Resolve the base networking first – DNS
Start with easy ones: 8.8.8.8, 8.8.4.4
Do this in the Syno network settings for the adapter(s).
This will bypass anything you have wrong on your local DNS resolution.
Fingers crossed this works. I’ll ping you if it happens again.
I meant reset the whole Synology server. I was playing around with the DNS settings and DNS Server when I knew little to nothing about it, and don’t know what else I messed up along the way.
Thank you again for your help on this!
There’s rarely a reason to hard reset the whole NAS
A bad case of OCD and too much tinkering with settings I knew nothing about when I first set it up is my reasoning lol. Probably not the best way, but I like a fresh start when I set everything up correctly
I am reattaching the logs just now, it was working for a bit after a reboot, then its not loading up again. I changed the DNS on Control Panel>Network>General to 8.8.8.8 and alternate to 4.4.4.4
Logs.zip (5.5 MB)
