Certain tv shows get stuck buffering after a couple of minutes

Server Version#: 1.25.8.5663-e071c3d62_amd64.deb
Player Version#: Firefox Web 4.69.1

i originally made this post on the plex subreddit, but have had no helpful replies, so im reposting it here:

Hello. as per the title, some tv shows will play perfectly for a few minutes but will then stop.

r/PleX - Certain tv shows get stuck buffering adfter a couple of minutes

r/PleX - Certain tv shows get stuck buffering adfter a couple of minutes

some items play perfectly without issue:

r/PleX - Certain tv shows get stuck buffering adfter a couple of minutes

transcode speed when not throttled was ~2.5

r/PleX - Certain tv shows get stuck buffering adfter a couple of minutes

server specs are:

Ubuntu 20.04.3 LTS

3 cores of a 4690k

6GB RAM

Gigabit Ethernet (Virtual)

i have checked through some of the logs, but am unsure as to what i am looking for.

it is EXTREMELY inconsistent. sometimes it lasts for 2 and a half minutes, other times 20.

it also seems to cut anywhere from 10 seconds to a minute of audio from the end of everything.

1 Like

Just posting to say I have the exact same issue except with Chrome (Player Version 4.69.1)

Server Version 1.25.7.5604

TrueNAS-12.0-U8
Intel(R) Xeon(R) CPU W3550 @ 3.07GHz
16 gb RAM
Gigabit Ethernet

I just tried the following I found from a reddit post and so far, I haven’t run into the buffering issue. It is for local streaming so not sure it applies to you though.

" In case anyone else on the internet winds up here, I had to enable transcoding to fix this .
The Fix : To do this, go to Settings , go to the Plex App/Web tab, and in the Home Streaming section, disable Use recommended settings . Then just set the max quality you think your setup can handle locally.
Diagnosis : My server was on an old gaming rig, sending to various devices having problems with all of them. The CPU was idle, and the network was capping out at 50-80 Mbps, well below a wired Gb connection but still crazy high for video. Then I checked the videos I was trying to directly stream realizing that there was more content than bandwidth. Not sure why the server limited itself to <100 Mbps when sending directly but transcoding down to X Mbps allows the bursting to buffer at up to 1 Gbps."

my transcoder is enabled so thats not going to help unfortunately

Please try downgrading PMS to an earlier version and report your findings.

and how exactly do i do that? the only download listed on the page is the latest.

@kernelfergus

I looked at your account.

In the Plex.tv record, It shows you are using PMS 1.22.3 as of 2 hours ago
In your OP, you state 1.25.8.

Which version are you now running ?
Do you not have any debian (DEB) files for versions in between these two ?

i managed to locate the older version on my desktop and installed that.

it appears to work perfectly now.

i also managed to find
plexmediaserver_1.22.3.4392-d7c624def_amd64.deb
plexmediaserver_1.24.0.4930-ab6e1a058_amd64.deb
plexmediaserver_1.24.3.5033-757abe6b4_amd64.deb
plexmediaserver_1.25.2.5319-c43dc0277_amd64.deb
plexmediaserver_1.25.5.5492-12f6b8c83_amd64.deb
plexmediaserver_1.25.8.5663-e071c3d62_amd64.deb

i shall roll through them one by one and check each in turn.

if i hadnt found them however how exactly was i supposed to test this when only the latest version is available?

update: repeatedly playing the same episode in the background while i watch some amazon prime the version i have worked up until 1.25.5.5492-12f6b8c83 which seems to have re-introduced the error.

given the erratic nature of the issue, it is possible that it may be in an earlier version, however after running the same episode through plex for each of the previous versions this is the first one to present an error.

The main thread tracking this bug is over here:

Although even though lots of people seem to be having the same issue, there has been very little movement from plex on it recently. I assume because of their new big shiny toy they released.

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