Server Version#: Version 4.76.1 Player Version#: N/A As the title explains, I changed the password of my admin account and now I don’t have permission to access the local plex server hosted on my NAS (via a docker container). All I see is the below image. Does anyone know how on earth I give the a…

Same situation here after I changed the admin pass according with the email with security breach received. The difference from vividus101 is that I run the server directly from a Synology NAS, not via container. Error is the same in preference.xml the token appears as null PlexOnlineToken=“”

Same here. Updated my password, tried to access my library and I get the very same error. Running plexmediaserver on Linux VM. Can’t access locally nor via any app or web interface anymore.

I am also having this same issue. I’ve reset my password. The process threw an strange token error but seems to have worked, as I can log in with the new password. I have done the above steps removing the entries from Preference.xml. Logged in, logged out. Remove all devices from my account. I ev…

Plex servers on DSM 7 can use the “PlexClaimToken” method to regenerate credentials. Uninstall the package with “Keep”. Reinstall the package with the “Plex Claim Token” option On the option page, Click “Get Plex Claim Token” Browser opens with claim token COPY to browser Return to installer win…

Could you please explain how to Uninstall the package with Keep and “Reinstall the package with the “Plex Claim Token” option”. Kind regards Reinier van Haeften

There is a similar method for other hosts: SSH into the machine / get into the container , etc as required. Stop Plex Edit Preferences.xml Carefully remove the following Name="Value" pairs – PlexOnlineName – PlexOnlineToken – PlexOnlineEmail – PlexOnlineHome (if it exists) Save the file Start…

[image] rvhaeften: Could you please explain how to Uninstall the package with Keep and “Reinstall the package with the “Plex Claim Token” option”. On DSM 7, Package Center – Remove – Package menu pops up – FIRST option is “KEEP”. Use this option (select the radio button) – NEXT and con…

Thanks a lot, it worked for me !

This fixed it for me, thank you so much!

Changed admin password and now admin doesn't have access to the local media server

Plex Media Server

LightningStorm August 24, 2022, 7:25am 7

Same problem, except I am on Qnap nas.

Cannot see my server after password update

Topic		Replies	Views
Can't find my server after password reset Plex Media Server server-synology	62	1229	November 28, 2022
Cannot claim Plex Server Plex Media Server server-docker	14	160	January 5, 2026
Unable to reclaim my Plex Server after password reset and sign-out Plex Media Server server-synology	40	646	December 2, 2022
Unable to access server after password reset Plex Media Server server-synology	322	8499	February 19, 2026
Server reports "Not authorized: You do not have access to this server" after password reset Plex Media Server server-linux , server-qnap	46	1163	November 29, 2022

Changed admin password and now admin doesn't have access to the local media server

Related topics