Changed password and now lost Server in server list

Plex Media Server NAS & Devices
1

All

I changed my password as somebody was using my account and thought well change it. I changed it and restarted the package on the Synology but now the server is not in my list anymore when i log in on the local URL directly.

Any assistance would be greatfull

2

When you changed your password, you generated a new X-Plex-Token.

Unless you checked the box to ā€˜sign out connected devicesā€™, your Synology is still signed in with the old.

There are two ways to resolve this.

Easiest & first method.

  1. sign your browser out of your Plex account
  2. Go to your Synology IP directly at itā€™s IP:32400/web
  3. It will give you one of two thingsā€¦ Either a login or brush you off. If brushed of / all access denied, we proceed to the next method (unlocking)
  4. If you get access again, go to Settings - Server - General, sign it out and back in with the new password. It will now be properly associated

If locked out follow the procedure here.

1 Like
3

Hi, I just changed my password and selected the ā€˜sign out connected devicesā€™ option. I am able to log onto the server, but it will not find my server. When I log off, I can log back onto the serverā€¦ however, when I got to Settings, thereā€™s no Server option.

Thanks in advance!

4

When in the browser, remember there are two pointsā€¦

  1. The browser in the upper right corner (which has its token)
  2. Sign out from that corner
  3. Restart the server
  4. WHen back, Sign in

What happens?

5

I just tried those four steps. After signing back in, it is still spinning ā€“ looking for serversā€¦

6

Weirdā€¦ I used the FQDN to access the server, but it kept spinning forever looking for servers. But when I used the IP address, it was able to find the serverā€¦

7

i dont know why the syno is misbehaving. Itā€™s nots usually this way.

Weā€™re going to get a little tougher with it

Stop PMS
Open file station
Navigate into the Plex share and find Prefetences.xml
Rename it, adding a .old extension.
Start PMS
Open it by IP and perform what looks like a fresh setup.
When it wants to add libraries, skip that step.
Continue trough until you arrive at the dashboard.
Your libraries will be there waiting for you

9

No luck. Accessed it via IP but it didnā€™t prompt me to go through setup. It did start showing my server in the settings telling me it is offline though.

10

Okay, after a lot of thrashing around, I got it fixed.
Iā€™m using the linuxserver Docker image version of Plex Server.

  1. Stop plex
  2. Rename the Library directory to Library-original
  3. Start plex and wait for the first-run script to complete (this can take a while)
  4. Connect to the serverā€™s IP via localhost or SSH tunnel
  5. Complete the setup process, but donā€™t bother configuring the library
  6. Stop Plex
  7. Rename the folder Library to Library-newtoken
  8. Locate Preferences.xml in the Library-newtoken and Library-original folders
  9. Copy all of the unique identifiers from the newtoken version of Preferences.xml to the one in Library-newtoken.
    a. MachineIdentifier
    b. ProcessedMachineIdentifier
    c. AnonymousMachineIdentifier
    d. PlexOnlineToken
  10. Rename Library-original to Library
  11. Start plex
  12. Visit the web UI to verify setup. It may take a few seconds for it to decide your server is OK.
  13. Breathe a deep sigh of relief that you donā€™t have to start from scratch.