Choppy H.265 Playback only in Plex App

tuloukas_gmail_com · October 7, 2020, 8:40am

Hi everyone,

I’m having issues with getting Plex to playback H.265 video files on my Samsung A71. It’s using a Snapdragon 730, so H.265 HEVC is definitely supported. I patched my XML config files to download the file without transcoding directly to my phone and that surprisingly works, but the video playback is very choppy, like 5-10fps when playing inside the Plex app. To isolate the problem, I directly downloaded the original file via the “Download File” option, copied that to my phone and played it back in VLC, where it worked flawlessly. I then opened the file in Plex and it lagged again, so I’m 99.999% sure it’s Plex related. I’m aware there’s the option to use VLC in Plex but that turned out to be even more buggy, not being able to skip around in the file, not finding the file that etc. and I think it’s weird that this still isn’t working well in Plex. I have tested this on another phone as well.

What is the cause of this and is anyone working on it?

Thanks a lot!

Server Version#: Version 1.20.2.3402
Player Version#: Plex Android App 8.7.1.20931 (b9b704c8)

OttoKerner · October 7, 2020, 10:00am

Please post the content (not the URL!) of the Plex XML info of this video.

tuloukas_gmail_com · October 7, 2020, 10:24am

885.txt (135.9 KB)
This is the file I downloaded from my plex server and then copied over to the phone, then tested in both vlc and plex again. I downloaded the 1080p version. Thanks for your help!

<?xml version="1.0" encoding="UTF-8"?>
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OttoKerner · October 7, 2020, 10:56am

Try and select the AC3 audio track instead of the TrueHD audio and play again.

tuloukas_gmail_com · October 7, 2020, 6:25pm

How do I do that? I tried several files but under “Playback Settings”, there is only “Lock to Landscape” and “Display Mode: Letterbox”. If it helps though, both files / movies I tested are 1080p HEVC Main 10 and Audio AAC 5.1.

OttoKerner · October 8, 2020, 7:02am

The selectors for audio and subtitles are directly on the preplay page of the movie.

tuloukas_gmail_com · October 8, 2020, 7:36am

Doesn’t look like I can select anything else…

OttoKerner · October 8, 2020, 8:41am

Ah, so you’ve been playing the smaller 1080p version, not the 4K one.
How did you produce these smaller versions?

tuloukas_gmail_com · October 8, 2020, 9:01am

I torrented them seperately. To be clear though, i also used the 1080p version wjen manually downloading and playing the movie.

OttoKerner · October 8, 2020, 9:05am

Are you sure that your phone can handle 10 bit color video at all?

Another idea: do you have a software which can optimize an mp4 file for streaming? (without re-encoding it, of course)
On Windows, mp3tag can do it, but I don’t know if you have a Windows computer at hand. I’m sure there are tools available on every OS to achieve this.

tuloukas_gmail_com · October 8, 2020, 9:20am

Seems like I can do it with ffmpeg https://superuser.com/questions/1380946/how-do-i-convert-10-bit-h-265-videos-to-h-264-without-quality-loss

OttoKerner · October 8, 2020, 9:33am

Tip: there are some Plex clients which work better if you limit AAC use to stereo.
For surround sound, I’d use the original formats, like the AC3 stream from the 4K version.

OttoKerner · October 8, 2020, 9:36am

Here is an additional test: remux the file to MKV.
See if it shows the same behaviour as the mp4 version.

tuloukas_gmail_com · October 8, 2020, 10:17am

Awesome, thanks for the support. I’m currently downloading the file from my Plex server again (Baby Driver 1080p Version) and will remux according to the Plex Support Page. From what I can see, you want me to:

“Remux” from 1080p H.265 10bit / “Main 10” to 1080p H.265 8bit with AAC stereo instead of 5.1
Remux original 1080p H.265 10bit mp4 file to 1080p H.265 8bit mkv with AAC stereo instead of 5.1
?
Thanks once again!

OttoKerner · October 8, 2020, 10:20am

My last post was simply about changing the container from mp4 to mkv, without any other changes. This will retain the full quality of the source file. (I recommend using mkvmerge for this. MKVtoolnix )

All other options will diminish the quality a bit.

tuloukas_gmail_com · October 8, 2020, 10:22am

I am doing this as we speak:

Converting AAC 5.1 to Stereo seems a little harder though…

OttoKerner · October 8, 2020, 10:24am

Yeah, this requires ffmpeg or a similar software.

tuloukas_gmail_com · October 8, 2020, 10:48am

Yeah trying that now. It should be fine to use “Open File on Device” in Plex to play the video instead of uploading to the server, and syncing again right?

OttoKerner · October 8, 2020, 10:56am

Actually no. This would mask the issue. Streaming through the server is the only proper way to test it.

tuloukas_gmail_com · October 8, 2020, 10:58am

Right, just to be sure that’s clear: I didn’t stream directly, I synced the file to my phone (via the patch that allows me to skip transcoding) and then played it back.

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