Server Version#: Unraid 7.3.1 / LinuxServer PMS Docker
Player Version#: 1.43.2.10687
Linking here first, I am coming from this last issue of mine, where I had a corrupt metadata poster, which was causing PMS crashes. Linking this article here, just as a reference, but not required for this issue.
ISSUE:
After solving the metadata refresh crashes, I have found myself with many TV Series posters that are corrupt. I am unsure why they became corrupt. However, I can no longer ‘automatically’ fix them.
You can see in the example below, the show poster image was only partially shown/downloaded. Even in the edit screen, it’s partially corrupt.
You can see the preview of the corrupt file in the inspection window. I look for the line above, and get the rating key, series agent id. 366c9a746b466198f632a63bf9fd72d94eb16ec2
I then go into the folder where that rating key was found, and delete (move to a backup location) the item with the rating key I found earlier. I moved the item highlighted below
Back on PMS, on the TV Series page, I click Refresh All Metadata. The Poster is Fixed.
** Caveat is that the edit>poster thumbnail image is still corrupt.
Before you invest too much time, you might want to spend some time checking your DB. If it is corrupt, it doesn’t make sense to keep making changes to it. Check out ChuckPA DBRepair tool.
In order to get the entirety of the TV Series’ images to show correctly,
I find the for the folder(s) that the rating key was found in and then delete the folder from its parent folder.
Below red underline is the rating key I searched for, so I would go to the folder:*
/mnt/cache/appdata/plex/Library/Application Support/Plex Media Server/Metadata/TV Shows/8/*
Then delete the folder: dc64ae0ce2070991469dd92856celb23bea57f2
