I’m not sure if this is the right place for this, but my Clearstream TV no longer connects to Plex. When I tried to re-add it (a) it won’t recognize my device and (b) when I try to add it via IP address, I get an error stating that “There was a problem adding the device.”
The Clearstream is working fine as I can view streams using the native app on iOS and the device’s firmware is patched and up to date (stating that it’s ready for Plex).
Anybody else having this issue? I’m not sure when the problem actually started, but it’s happening now.
Greetings from Antennas Direct,
Sorry to hear you are having issues with the Plex software update on the ClearStream TV. Please call Antennas Direct’s support team. We are available 7 days a week. Mon - Fri 9am, to 9pm and on weekends 10am to 6pm Central time. Our toll free # is 877-825-5572.
Sadly, Antennas Direct could only suggest updating the firmware on the device, which I had already done. I did it again, just to make sure, and no go. I’m running the Plex server from a Synology NAS, but was able to connect to the ClearStream TV previously. I’m wondering if there’s a way to roll back the Plex server version to see if that fixes the issue. Is that possible?
