I'm experiencing the google drive issue and whilst you guys are working with Google to fix I wondered if there was a manual workaround whereby I can manually copy the file from the local transcode cache folder into google drive using a web browser or the google drive desktop app?
Is this feasible?
Chris - Is it possible for the Plex team to add in an option to "restart" the upload for a file as opposed to "resuming" it?
I know I have the bandwidth to upload a specific file, but at the time my network may have been saturated, causing it to take over the 60 minute threshold. Having an option to start clean without having to delete and re-transcode and re-sync all of the other files would be very nice!
Chris - Is it possible for the Plex team to add in an option to "restart" the upload for a file as opposed to "resuming" it?
Depending on the situation, uploads normally automatically try again in a few hours. Otherwise, you can restart the server and it should retry failed uploads.
I have 9 shows currently cloud synced to my google drive.
Six of the shows are fully synced and wonderful.
Two shows remain, one has two episodes remaining, and the other has three episodes remaining.
I have tried restarting the server, shutting down the entire computer, clicking refresh, etc., but they do not appear to be retrying.
I've attached my most recent log - any chance you can take a look and possibly point out what to look for in the retries? Mostly I just found metadata requests.
Thanks Chris!
I'm experiencing the same problem with Google Drive as a cloud provider.
While we're waiting on Google to fix their API, is there a workaround? For instance, some way for me to upload the file myself, then 'hook up' PMS to stream it from the cloud? Or are we forced to let PMS do the uploading for us?
I have 9 shows currently cloud synced to my google drive.
Six of the shows are fully synced and wonderful.
Two shows remain, one has two episodes remaining, and the other has three episodes remaining.
Please first turn off "verbose" logging (leave "debug" enabled; verbose logging is actually normally undesireable). Then restart your Plex Media Server, wait 10 minutes, and grab the "Plex Media Server.log" file again.
Assuming that you're saying you have processed files that aren't uploading, please also open your [sync transcode directory](https://support.plex.tv/hc/en-us/articles/201972478-Where-are-sync-transcodes-stored-on-my-computer-) in your Windows Explorer file manager. Share a screenshot showing the full filepath and full filename of items that aren't uploading (or else otherwise copy that information for us).
Log file at 0.9.9.16.555 with verbose off: Plex Media Server.log (972 KB)
Directory listing:
Thanks Chris
Plex cloud sync doesn't work at all - transcodes without issues, but uploads never starts...
Log file at 0.9.9.16.555 with verbose off:
Directory listing:
(Very sorry for the delay!) You're running into the 2GB file size limitation. An individual transcoded file can't currently be larger than 2GB in size, unfortunately. You could try lowering the sync quality setting. We do hope to be able to remove that limitation in the future, but I don't have any specific information to share on that.
Plex cloud sync doesn't work at all - transcodes without issues, but uploads never starts...
To investigate, we need a debug "Plex Media Server.log" file as noted previously in this thread.
Same problem as everybody else here. Transcode finishes without issue, but the files never upload to cloud services.
Same problem as everybody else here. Transcode finishes without issue, but the files never upload to cloud services.
Once again, logs are needed as previously detailed to be able to investigate.
Once again, logs are needed as previously detailed to be able to investigate.
Once again? That is not very good customer service as everyone with a pass is paying money or has paid money. My sync cloud isn't working either, and I just bought the 1TB and the monthly pass.
Once again? That is not very good customer service as everyone with a pass is paying money or has paid money. My sync cloud isn't working either, and I just bought the 1TB and the monthly pass.
As has been stated multiple times, without log files, there's nothing for us to look at, so we can't figure out why it might not be working for you. We've requested logs many times, such as [in this post](https://forums.plex.tv/topic/107856-cloud-sync-not-working-properly-sporadic-glitchy/?p=674273) earlier in the thread, which has information on how to gather relevant logs.
I have been having issues uploading content to the cloud. It is stuck in the waiting for upload. The error message I get is:
I have been having issues uploading content to the cloud. It is stuck in the waiting for upload. The error message I get is:
"type": "warning",
"message": "Cloud Sync is unavailable at https://plex.tv:443/ (Status 401)",
"time": "2014-10-09T01:45:22.006Z"
},
{
"type": "error",
"message": "Authorization for Cloud Sync failed",
"time": "2014-10-09T01:45:22.009Z"
Can you help me? Thank you.
We need server logs as detailed [in this post](https://forums.plex.tv/topic/107856-cloud-sync-not-working-properly-sporadic-glitchy/page-2#entry674273).
Thank you. Here it is.
Thank you. Here it is.
That's the log from Plex Web App, which isn't any use here, I'm afraid. Please see the previously-linked information for gathering necessary server logs.
I'm also having trouble with the cloud sync, I'm getting the
{
"type": "warning",
"message": "Cloud Sync is unavailable at https://plex.tv:443/ (Status 401)",
"time": "2014-10-10T16:18:37.710Z"
},
{
"type": "error",
"message": "Authorization for Cloud Sync failed",
"time": "2014-10-10T16:18:37.710Z"
},
I've tried with Dropbox and Google Drive, on 2 seperate computers (one with a fresh Windows install). Attached is the log file from my desktop trying to use Dropbox.
No files are created on Dropbox, but the Apps/PlexCloudStorage folder is created, and on Google Drive it created the Plex Cloud Sync folder and created a file that is 0 byte large. Transcoding works fine, but the upload with make it up to &-12% then drop back to the cloud icon.
Do you guys have a phone number? I have no idea where to get the logs, and I have looked and I have tons of logs. I am totally lost, and Ive been doing this for over an hour. I tried dropbox and google drive, and I am getting nothing. I tried the articles, and it still makes no sense to me. I would prefer to talk to someone, to find out what is happening. I will give you my passwords or whatever to make this happen. Im sorry, but this is frusterating paying money for everything and it not working and then having to try to load logs and find find logs.....I have no idea when it comes to this stuff.
I found something...I have no idea if this is correct
