Collections disappeared on computer, still visible on all remote streaming

After building over a dozen MOVIE collections on my server, the “collections” tab stopped working on the computer I use as a server, and simply became a mirror of the “library” tab.

Collections still appear when I stream to fire stick or outside of home, but do not appear on the device I manage my library with.

Stopped working? The Collections tab is there but the items are just a duplication of your Library view, is that correct? Can you share a screenshot?

Can you please provide the server and web versions? And your OS, please.


As you can see, the “collections” now functions the same as “library”
Plex server Version 1.23.2.4656-85f0adf5b
Plex for Mac Version 1.31.1.2262-74fdc6b7 (this is the only place I see the error, on the computer; collections still visible on fire stick and mobile and other computers)
MacOS 10.15.7

Can you try to use another browser?

I’m not using a browser; I’m using Plex for Mac to view it; if I open it with a browser (safari) it’s fine, if I use anything other than Plex for Mac on the computer that has the server it’s fine … it’s a weird thing on Plex for Mac.

This oddity I can not reproduce, PfMac or Chrome. MacOS 11.4 Collections are as they should be in a TV and Movie Library.

I would be temped to uninstall PfMac and re Install the latest Version again. :wink:

It happened while I was actively using it to build collections; but I’ll try the reinstall, but I know I can work around it with the browser.

I did just notice one other oddity; in the library tab, it says I have 2703 movies; but in the collections tab, it says I have 2678 movies, which I believe is the number of movies I had when this oddness started.

Could this be one view being sorted by title and the other not?
While sorted by title, Plex will show collections inline so the view has less items (assuming your library is configured to hide items that are part of a collection).

If that’s the discrepancy you’re seeing, it won’t be an actual issue.

oh, that clears up the oddity of the count … but it does not fix the fact that my “collections” is a mirror of the “library”

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Works good for with me with any sort Tom. That’s Collections

correct… just pointing out it’s no symptom of that issue or separate issue but the standard behavior (indicator shows the number of visible items, not movies).

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Settings > Plex Web / Plex for Windows > Debug > Restore Defaults.

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I’m having the same issue, Plex for Mac 1.33.0.2444-a220eae4. Just upgraded to server version 1.23.5.4841 on a Synology NAS, same behavior on the Plex for Mac client only, web browser works normally.

This only happens for the administrator user account, and only for one library under that account. The same library under two managed user accounts on the same app works normally. Another movie library works fine using the administrator account.

See 1 post above.

Yeah that fixes it.

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