Content from PMS missing in Plex Player

Running Plex Media Server 1.18.1
Plex Web 4.14.1
My additional users no longer see the content of my Plex Media Server when they log into Plex.

When I log in with my own user, both locally on my network and externally on a different network, I get all my Plex Libraries up. When I click on More I can see my PMS listed on top in the Side Bar.
When I log in with a different user, all I see in the Side Bar is “Home, Web Shows, News, Podcasts, TIDAL, My Media, More”. When I click on More my PMS is not listed there.

This was working fine a few days ago.

Does your servers show up in other apps for them?

if when logged into one of those users on the home screen click on the pencil icon on top right then in the window that opens click on “Reset Customizations” . should ask what server libraries they want on sidebar

After reset my PMS does not come up as options there.

A third user I have on my PMS has just checked. He can see my media libraries, both on Plex Samsung TV and Plex Web App.

odd that one person can see them fine. is there any difference in web app if using https or http (not sure what your secure connections is set to.)

He has tried using both https://www.plex.tv and the Windows Plex Player.

I think I found the problem. He must have changed his Plex user. His Plex user email was now different than the one he was invited on. I sent a new invite and he has access again.

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