Continue watching resume issue

mattd_robinson · April 5, 2021, 7:25am

Server Version#: 1.22.1.4275
Player Version#: 8.15.0

Select a film to continue watching and then resume. Playback starts from the beginning rather than where it was previously stopped. Strangely, if you stop and resume again, the playback starts from the correct place. This was not an issue in 8.13.1 (last known available version from Amazon Appstore without the issue).

Plexifier80 · April 13, 2021, 7:56pm

Same issue here.

Duplicate: Resume starts from beginning on Fire Stick

My duplication steps:

Start with 2 different Fire Sticks or Fire TVs
Start a video on FS1, exit.
On FS2, attempt to resume the same video from “Continue Watching”. The video starts from the beginning instead of where it left off from FS1.
Still on FS2, back out and attempt to resume playback from “Continue Watching” again. After a delay, this time it works resuming from where FS1 originally left off.

Happens every time since a recent update.

plextorchango · April 15, 2021, 11:53pm

can anyone else confirm if @Plexifier80 reply is linking you back to this thread

just like the resume option is not working…

I’ve tried copying and pasting linked URI: Resume starts from beginning on Fire Stick

no change, new browser/incognito/in private, same issue

DaveBinM · April 16, 2021, 12:04am

I’ve been trying to reproduce this internally, but haven’t had much luck, I’m afraid. Can someone please reproduce this, and then provide some logs from the Fire TV, please?

Sophist_UK · April 16, 2021, 12:38pm

Same issue here.

Fire Plex app v8.15.0
Media server v1.22.2.4282

ShenTraX · April 20, 2021, 6:34pm

Happens to me as well. Every time I ‘resume’ it reboots my plex app. I’ll see if I can get some logs.

craddz1967 · April 22, 2021, 8:22pm

Also getting issue will try and get logs

mattd_robinson · April 22, 2021, 9:22pm

Sideloading version 8.14.1 does make resume work properly again.

Just out of interest, which fire tv devices are people using here?

matt_oko_gmail_com · April 23, 2021, 11:40am

Happens here as well. Happens on 4K Fire Stick and Insignia Fire TVs

dave_ross · April 30, 2021, 2:36pm

I have the same issue. Firestick OS 5.2.7.8
The time remaining showccorrectly, but when I resume, it always reverts to the start. Even if I back out and try again it restarts.
Not sure how to get logs, so I am hoping someone else can do it!

stevekelly503 · May 1, 2021, 7:20pm

This same thing is happening to me. I also can’t use the seek bar to get back to where I left off. So can’t resume and can’t seek to my previous location. I can use the 30 forward 10 back buttons, but not the slider. I have the most recent fire tv client running Plex version 8.16.1.24597. 2nd gen fire to stick. Server version 1.22.3.4392.

Garfield · May 2, 2021, 6:14pm

Do you have any luck getting logs and find where maybe the issue is? I have similar issue with resume not working most of the time. And when it worked, it would crash the player after a few minutes of playing. I found this in the log and I am guessing this caused the app to restart?

05-02 13:45:26.854 e: An exception occurred: java.lang.IllegalArgumentException: Invalid URL port: “0”
05-02 13:45:26.863 e: Stacktrace: java.lang.IllegalArgumentException: Invalid URL port: “0”
at okhttp3.HttpUrl$Builder.parse$okhttp(SourceFile:34)
at okhttp3.HttpUrl$Companion.get(SourceFile:1)
at okhttp3.Request$Builder.url(SourceFile:7)
at com.plexapp.plex.net.pms.sync.f.x(SourceFile:21)
at com.plexapp.plex.net.pms.sync.f.w(SourceFile:2)
at com.plexapp.plex.net.pms.sync.p.H(SourceFile:2)
at com.plexapp.plex.net.pms.sync.p.t(SourceFile:6)
at com.plexapp.plex.net.pms.sync.f.o(SourceFile:3)
at com.plexapp.plex.net.pms.g0.s(SourceFile:8)
at org.jboss.netty.channel.p0.d(SourceFile:2)
at org.jboss.netty.channel.DefaultChannelPipeline.u(SourceFile:1)
at org.jboss.netty.channel.DefaultChannelPipeline$a.a(SourceFile:2)
at g.a.a.c.c.d.d(SourceFile:7)
at org.jboss.netty.channel.DefaultChannelPipeline.u(SourceFile:1)
at org.jboss.netty.channel.DefaultChannelPipeline$a.a(SourceFile:2)
at g.a.a.c.a.a.g.s(SourceFile:16)
at org.jboss.netty.channel.p0.d(SourceFile:2)
at org.jboss.netty.channel.DefaultChannelPipeline.u(SourceFile:1)
at org.jboss.netty.channel.DefaultChannelPipeline$a.a(SourceFile:2)
at org.jboss.netty.channel.v.r(SourceFile:1)
at org.jboss.netty.handler.codec.replay.b.C(SourceFile:8)
at org.jboss.netty.handler.codec.replay.b.u(SourceFile:11)
at org.jboss.netty.handler.codec.replay.b.s(SourceFile:9)
at org.jboss.netty.channel.p0.d(SourceFile:2)
at org.jboss.netty.channel.DefaultChannelPipeline.u(SourceFile:1)
at org.jboss.netty.channel.DefaultChannelPipeline.a(SourceFile:3)
at org.jboss.netty.channel.v.q(SourceFile:1)
at org.jboss.netty.channel.v.p(SourceFile:1)
at org.jboss.netty.channel.u0.f.l.i(SourceFile:16)
at org.jboss.netty.channel.u0.f.l.g(SourceFile:5)
at org.jboss.netty.channel.u0.f.l.run(SourceFile:13)
at g.a.a.e.g.run(SourceFile:7)
at g.a.a.e.k.e$a.run(SourceFile:2)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
at java.lang.Thread.run(Thread.java:818)

05-02 13:45:26.866 e: An exception occurred: java.lang.IllegalArgumentException: Invalid URL port: “0”
05-02 13:45:26.872 e: Stacktrace: java.lang.IllegalArgumentException: Invalid URL port: “0”
at okhttp3.HttpUrl$Builder.parse$okhttp(SourceFile:34)
at okhttp3.HttpUrl$Companion.get(SourceFile:1)
at okhttp3.Request$Builder.url(SourceFile:7)
at com.plexapp.plex.net.pms.sync.f.x(SourceFile:21)
at com.plexapp.plex.net.pms.sync.f.w(SourceFile:2)
at com.plexapp.plex.net.pms.sync.p.H(SourceFile:2)
at com.plexapp.plex.net.pms.sync.p.t(SourceFile:6)
at com.plexapp.plex.net.pms.sync.f.o(SourceFile:3)
at com.plexapp.plex.net.pms.g0.s(SourceFile:8)
at org.jboss.netty.channel.p0.d(SourceFile:2)
at org.jboss.netty.channel.DefaultChannelPipeline.u(SourceFile:1)
at org.jboss.netty.channel.DefaultChannelPipeline$a.a(SourceFile:2)
at g.a.a.c.c.d.d(SourceFile:7)
at org.jboss.netty.channel.DefaultChannelPipeline.u(SourceFile:1)
at org.jboss.netty.channel.DefaultChannelPipeline$a.a(SourceFile:2)
at g.a.a.c.a.a.g.s(SourceFile:16)
at org.jboss.netty.channel.p0.d(SourceFile:2)
at org.jboss.netty.channel.DefaultChannelPipeline.u(SourceFile:1)
at org.jboss.netty.channel.DefaultChannelPipeline$a.a(SourceFile:2)
at org.jboss.netty.channel.v.r(SourceFile:1)
at org.jboss.netty.handler.codec.replay.b.C(SourceFile:8)
at org.jboss.netty.handler.codec.replay.b.u(SourceFile:11)
at org.jboss.netty.handler.codec.replay.b.s(SourceFile:9)
at org.jboss.netty.channel.p0.d(SourceFile:2)
at org.jboss.netty.channel.DefaultChannelPipeline.u(SourceFile:1)
at org.jboss.netty.channel.DefaultChannelPipeline.a(SourceFile:3)
at org.jboss.netty.channel.v.q(SourceFile:1)
at org.jboss.netty.channel.v.p(SourceFile:1)
at org.jboss.netty.channel.u0.f.l.i(SourceFile:16)
at org.jboss.netty.channel.u0.f.l.g(SourceFile:5)
at org.jboss.netty.channel.u0.f.l.run(SourceFile:13)
at g.a.a.e.g.run(SourceFile:7)
at g.a.a.e.k.e$a.run(SourceFile:2)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
at java.lang.Thread.run(Thread.java:818)

And for the not resume, I am guessing it is this?

05-02 13:45:35.062 i: [FFmpeg] [ERROR] [tls @ 0xb7e18820] Error decoding the received TLS packet.

05-02 13:45:35.064 i: [FFmpeg] [WARN] [https @ 0xb7adf8f0] Will reconnect at 81084416 in 0 second(s), error=I/O error.

and/or

05-02 13:45:34.424 i: [FFmpeg] [ERROR] [tls @ 0xb7befdd0] Error in the pull function.

05-02 13:45:34.427 i: [FFmpeg] [WARN] [https @ 0xb7adf8f0] Will reconnect at 78512128 in 0 second(s), error=I/O error.

Thank you in advance.

DaveBinM · May 3, 2021, 1:29am

We’ve got what we need already, thanks

mattd_robinson · May 11, 2021, 8:33pm

Have sideloaded version 8.17.0.25084-beta and the issue appears to be resolved.

erickmckitterick · May 11, 2021, 8:47pm

Do we have any update as to when this will be resolved? I have 6x fire cube devices in my home all which have the same issue. Resume always sends it to the beginning of the show or outright crashes the player.

DaveBinM · May 11, 2021, 11:58pm

I don’t have an ETA, I’m afraid

erickmckitterick · May 12, 2021, 12:29am

Is there any workarounds instead of side loading a beta version of code?

DaveBinM · May 12, 2021, 12:52am

I believe if you press back again, and then try to resume it again, it should resume correctly, which is annoying I know, but we’re working on it.

mattd_robinson · June 27, 2021, 8:04pm

You will probably have already found that this matter was resolved in Plex for Android 8.17.0. Although, Plex describe the issue as ‘resuming did not always set the correct offset’.

system · September 25, 2021, 8:05pm

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

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