Resume function not working

Hi,
I’m currently running Plex Android app release 6.15.3885 installed on Sony Bravia KD65A1 and would like to report a bug that prevents the resume feature to work properly.
When trying to resume movie watching Plex is showing the “waiting circle” infinitly and the movie won’t resume.
When choosing to play the same from start, it works perfeclty.
It happens on any type of movie, not systematically.
Thanks for your help.

For what is worths, server is latest beta channel release located on Synology 716+II

+1 this is happening on a Gen 1 Fire TV that we just dug out of moving boxes. Initial play is immediate while resume just sits in what my fiance has dubbed the “spinning circle from hell” haha. I can grab logs, let me know.

+1 for me on a 2nd Gen Fire TV.

Sony Android TV, report a bug that prevents the resume feature to work properly.

+1 on 4k fire TV and fire TV stick

when you get the circle hit back to go back to preplay screen then try to resume again does it work? also have you tried letting the circle buffering go for a minute to see if it kicks in)

(the issue is known and being looked into it as just been a tough one to nail down, may be related to refresh rate switching but still looking into it)

Have this issue on 3 different fire TV devices. not every file. Refresh rate switching off. Direct play or transcode doesn’t seem to matter either.

I have the same thing on an android tablet with the latest Plex player. Hitting back and try resume again works as a workaround.

Random stop of the playback is also still an ongoing issue that’s why I have to resume a lot almost everything I watch.

Not to mention the recent awful ui update doesn’t help at all. If I start a show from the home dashboard and it stops at random times I have to hit the back button at least 3 times until I get to a screen where the resume (white partial border circle around the orange play button) is available. Otherwise it’d start that show from the beginning.

Not cool.

+1 I have this happening as well… All devices. PC, firestick, all TV’s

Dec 2019 and seems to be still an issue.

Sony Bravia x900F and cannot resume any movie if it’s more than 15 minutes into the movie.

@richardhewitt67_gmail_com
No sorry this is not helpful, nor is it the issue all the people are reporting on this thread.

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