Corrupted installation

Plex Media Server NAS & Devices
1

Server Version#: 1.41.3.9232
Player Version#: N/A

I’m running PMS on Synology DS1513+ with DSM 7.1.1-42962 Update 7 (latest available). To the best of my knowledge, PMS 1.41.2.9092 install was fine. Then I upgraded to 1.41.2.9200 and sometime after I noticed this type of corruption in the Synology GUI:

Screen Shot 2024-12-03 at 15.12.28 PM
Screen Shot 2024-12-03 at 15.12.28 PM840×595 18.9 KB

Mind you that PMS always seemed to have run fine. When upgrading, I generally uninstall the current version and install the new one. When I tried to do that with 1.41.3.9232, I realize that I couldn’t stop the service from the GUI. There’s no error, it’s just not doing anything. I went ahead and installed 1.41.3.9232 on top of 1.41.2.9200. PMS still seems to run fine, but the package install in Synology is still corrupted. Any thoughts? I’d like to fix this without rebuilding my whole PMS configuration.

2

Which version of PMS for Syno did you download?
Synology have changed the package structure requirements with DSM 7.2.2 and there’s now two different versions of Plex Media Server for Synology with DSM 7 – the “regular” one and that for DSM 7.2.2.

I’m not sure, if the bundle for DSM 7.2.2 will properly install on older DSM 7 versions – but it’s worth checking.

PMS for Synology DSM 7 downloads
PMS for Synology DSM 7 downloads400×660 54.5 KB

3

I downloaded the one you reference (DSM 7) for all versions I listed. I’m sure of this because I still have the bundles and DSM7 is part of all filenames.

4

This is OK. There is no need to uninstall the older version first.

Note that Synology does not support direct downgrades. When downgrading, you must uninstall first, then install the desired release.

If you downloaded the DSM 7.2.2+ version, the file name would end in DSM72.

DSM 7: PlexMediaServer-1.41.2.9200-c6bbc1b53-x86_64_DSM7
DSM 7.2.2+: PlexMediaServer-1.41.2.9200-c6bbc1b53-x86_64_DSM72

If PMS is running OK, then it is possibly cosmetic. Otherwise, many people would have reported the problem.

Try Shift + F5 to force a hard reload (ignore cached data) of the browser window (Chrome, others may be different).

Logout of DSM and close the browser - quit all windows.
Then login to DSM and see how things look.

If that does not work, when convenient, try restarting the NAS.

5

My bundle files are all *x86_64_DSM7.spk, so that’s aligned with the DSM version I have (7.1.1-42962 Update 7). I’ve restarted the NAS multiple times - this doesn’t help. I lost the ability to stop or uninstall the PMS package through the GUI.

7

@anatolye

There is a problem with Plex and DSM 7.1.1 Update 7. Something about Update 7 broke how Plex appears in the Package Center.

Plex is aware of the problem and is reaching out to Synology.

In the meantime, if you are comfortable with the Linux command line, you can SSH into the NAS and use the synopkg command to stop/start Plex Media Server.

Issue the command without any arguments to get the usage options.

Examples:

$ sudo synopkg status PlexMediaServer
{"aspect":{"active":{"status":"running","status_code":0,"status_description":"retrieve from status script"}},"description":"Status: [0], package is started","package":"PlexMediaServer","status":"running"}

$ sudo synopkg stop PlexMediaServer
{"action":"stop","beta":false,"error":{"code":0},"finished":true,"language":"enu","last_stage":"stopped","package":"PlexMediaServer","pid":1159,"scripts":[{"code":0,"message":"","type":"stop"}],"stage":"stopped","status":"stop","status_description":"translate from systemd status","success":true,"username":"","version":"1.41.2.9200-70009200"}

$ sudo synopkg start PlexMediaServer
{"action":"start","beta":false,"error":{"code":0},"finished":true,"language":"enu","last_stage":"started","package":"PlexMediaServer","pid":3351,"scripts":[{"code":0,"message":"","type":"start"}],"stage":"started","status":"running","success":true,"username":"","version":"1.41.2.9200-70009200"}
1 Like
8

Here’s another thread tracking the problem: Can't uninstall Plex package

9

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