Could not tune channel. Please check your tuner or antenna

Update to server version 1.20.3.3437 has let me complete a successful channel rescan with Hauppauge Dual HD tuner and select my region, but I am still unable to watch any channels. Still get the original “Cannot tune channel” error when I try to watch anything.

The DVR set up and scan process seemed more solid, and worked as expected instead of stalling. It found 360 channels from my four receivable transmitters while scanning, this reduced to 210 when the scan had completed (presumably due to duplicates being removed), which then reduced to 124 after I had selected my Freeview region (Meridian South East OTA Freeview). It should be Meridian South, I think, which is what I get from Hannington transmitter.

The guide then updated and displays what looks like the correct listings, but I still can’t watch anything!

Hannington is still not listed in the transmitter list.

Please fix this.

Also experiencing this. The suggested fix above didn’t work. Annoying paying for a service that doesn’t work.

Still having the same problem. Will there be a fix soon?

Please could we have logs with debug logging enabled and preferably reproducing the problems after a relaunch of Plex Media Server

There is probably a number of different issues here and the logs would help establish that

Please run with latest version of Plex Media Server 1.20.3.3437-f1f08d65b

For logs

Add me to the list of ppl experiencing this issue. Windows 10 - Dual tuner hauppauge, works fine in WinTV8.

Debug log, version 1.20.3.3437. Tuning live channels , some start, some dont. This is slightly different behavior than I was seeing before, but still doesn’t work right. Plex Media Server Logs_2020-10-20_15-17-41.zip (3.2 MB)

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Just updated to the newest plex on a brand new Windows install…

Getting “can’t tune channel” now. Never got it on older Plex versions.

On Windows 10 with a HDHomerun and Cable card.

This freaking sucks so much, because I don’t feel like going back to older versions. Come on Plex…

Sometimes the channels work and sometimes they don’t.

Please fix this.

Debug / verbose log Plex media server Win10 1.20.3.3437. Try to watch tuned channel (BBC1 south) from guide screen, get “Could not Tune channel” error.

Plex Media Server Logs_2020-10-21_10-44-04.zip (4.5 MB)

all the logs…Plex Media Server Logs_2020-10-22_11-56-44.zip (5.4 MB)

Installed the newest update and was hoping for a fix… Issue still occurs… I can delete my DVR and re-add it, but after a few hours I lose access to live TV.

Are you guys using DizqueTV? I think it might be the root cause here…

I’m not

I’m not, not familiar with the product…

so dizquetv allows you to use your content to build out your own channels. I have to 2 plex servers since Plex does not support multiple guides. It looks like somehow the guide/channel mappings are leaking from my second plex in to my first which is breaking live tv. DizqueTV is great, but I need the live TV more than having my own channels.

Thank You. There appears to be an issue with the scheduler in Plex Media Server resulting in the device id being lost

Oct 22, 2020 11:56:13.620 [0x7f3ac0d5a700] DEBUG -  DVR:NewSchedule: device -1 tuner -1 airing -1 between 2020-10-22 11:56:13 and 2020-10-22 12:01:13 on channel : 'Live TV - Session'

Oct 22, 2020 11:56:13.621 [0x7f3ac0d5a700] DEBUG - Grabber: Operation for 'Live TV - Session 31f1224b43feb21bd194b59841cfc995' on channel 3.1 completed with status error (The device does not tune the required channel)

I am going to send you alpha build for next release (1.20.4) which is expected to fix the scheduler bug

Please let me know how it goes. Please go through DELETE DVR and recreate as you have done - make sure you leave a gap between the deletion (which is asynchronous) and the re-creation

Issue appears to be that the Plex Tuner Service.exe process is exiting soon after starting

I will send you a 1.20.4 Plex Media Server alpha windows build to see if the problem remains. Please let me have fresh logs if it persists

how long should I wait after deleting the dvr?

Just a few seconds - say 10. I was trying to avoid immediate recreate after delete

Any update on this bug?

I installed the patch a few days ago, but it did not remediate things. I still do not have live tv on my Plex server.