Crashes since Windows / Plex update (v 1.21.1.3876)

Plex Media Server
1

Server Version#: 1.21.1.3876
Player Version#:

I am running PMS on an Intel NUC since several years. Everything was running fine since a long time and now suddenly PMS keeps crashing after a while (I can watch a few episodes, then it crashes).
What I did in the last few days: sadly quite a few things:

  • I updated to the newest Windows version (2020H2 I guess)
  • Updated to PMS 1.21.1.3876
  • Switched my main playback device from Apple TV 4k to NV Shield Pro 2019

I do see a few errors in the log but I have no clue what they would point atā€¦any help would be much appreciated!

(File removed)

1 Like
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There is a bug we are trying to identify. Can you uninstall and reinstall the Android app on your Shield to see if that helps?

3

Same hereā€¦ Crashes on startup, it will not repair or uninstall. Is document on manually uninstalling?

4

You uninstall then reinstall the Plex app from the Google Play Store app.

5

I donā€™t know if this helps but my plex is also crashing almost every night I have restart it every morning. I am on Version 1.21.1.3876 and it started after I updated to thatā€¦ but I am also running it in TrueNas but it has never crashed before this version update so may be something different for me.

6

Sorry, I meant uninstall the Windows Plex Server - it will not run since the upgrade. trying to modify from the ā€œAdd/Removeā€ programs fails, it also fails to repairā€¦

7

Oh, thatā€™s different from a crash. Sounds like you got a bad install, maybe because of a bad download. Read https://support.plex.tv/articles/202967086-windows-errors-trying-to-upgrade-install-or-uninstall-plex-media-server/ and see if that helps. Check the links to Microsoft mentioned near the bottom too.

8

Yep, ā€œIn the vast majority of cases, running the ā€œFix Itā€ will resolve the issue. Instructions are in the Microsoft article linked below.ā€ got it from the KB article! Thanks!!!

9

This might have worked. At least watched around 4 episodes today and PMS is still running. Will update here if that should change.
Thanks!

10

Sorry, but where is this ā€œfix itā€?
Iā€™m having the same issue where android player wonā€™t play anything and kicks me out.

11

Towards the bottom of the KB article that MovieFan.Plex linked there is a Resolving Issue section.

Related Page : Microsoft: Fix problems that programs cannot be installed or uninstalled

12

My Plex server service is crashing on me after 20 mins and I have logs info if anyone wants to take a look

https://1drv.ms/u/s!Am-Hx1YnH1K3q2tGOg8iwrfQRjoj

13

I had crashing on a NUC i7, turned off ā€˜Use hardware acceleration when availableā€™ and ā€˜Use hardware-accelerated video encodingā€™ and it seems more stable now. Hope that helps someone.

14

Hey Guys

I have the same issue after every ep or movie the server app closes down then i need to restart the application on the server

i have a xeon server with 16GB ram

if anyone has come up with a resolution please let me know

15

Hello

I have the same issue since some weeks, the server app closes down random during the day, then i need to restart the application on the server, sometimes i have to restart the system.

Before this Installation the application was running years stable with no problem.

I have a hp z400 xeon W3550 system with 10GB ram; W10 pro 64-Bit

can someone help here??

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