We have backed up my wife’s iPhone 6 to a Synology DS415+ server. Using plex via an nVidia Shield Pro but all data on nas; got the lifetime pass just to be kind to the developer of this useful tech. Generally seems to be OK with a couple of ‘getting to know you’ things still to fully sort. But I have no answer for this crazy meta-data harvesting it is doing. Insisting on a reload didn’t change it. The below image is just one screen, and the highlighted example is the second one, being ‘10’, as Bo Derek has fascinated ppl for years with her efforts there.
As you can see, it is a 2 second video clip (of 3 kids and a mum sitting on a couch), typical little gimmicky thing the Apple phone does rather than just take the pic! Nothing from my Android has gone weird like this. Of the 230 files in that directory, at least 200 have movie metadata, and all different. There are 6 more folders just like it. Ones with no movie metadata have a picture icon from the short vid, exactly how it should be. I have many movies on the nas, but none of these.
So have I stuffed something up, or discovered the weirdest bug ever baked in to a software package? I have checked settings for the library and tried a few, settling on “Plex Video Files Scanner” and “Personal Agent”, but seen no change in this behaviour despite rescanning and refreshing the meta. Hoping to see something more useful than this current fascinating, but useless, display. I am using Win 10 app to look at it, being more convenient - but same display if use tv.
It appears that this library is trying to match your files to actually existing movies.
The only explanation I have is that this library has an incorrect Agent setting.
Edit this library,
go to the ‘Advanced’ tab and look what is selected as ‘Agent’.
It must be ‘Personal Media’.
(and the Scanner must be ‘Plex Video Files’)
Yes, you would think, but these are the settings I have. Folder and library the same. Checking some more, I see it is only files dated prior to 2018 that have this affinity for old movies to represent them. Some clips are quite long, so it is not just the photo 3 secs thing. Here is the first bit of the html as in here, it seems to have made the decision and everything that follows this bit is just more detail about the now selected target… this is just a random selection, same manifestation. Here’s another weird thing - that particular selection was about 47 secs long and was a conversation I had. It was extremely jerky to play, about half a second at a time and about 3 sec updates. Played smooth on rewind so must be transcoding. For ‘real’ movies I make sure they are H.264, but these are whatever Apple throws at us in a .mov container, and maybe that format changed a couple of years or so back?
<Video ratingKey=“9519” key="/library/metadata/9519" guid=“com.plexapp.agents.imdb://tt1181795?lang=en” librarySectionTitle=“Videos - Family” librarySectionID=“13” librarySectionKey="/library/sections/13" studio=“Ram Bergman Productions” type=“movie” title=“Bunraku” contentRating=“R” summary="In a world with
Edit: the jerkiness is noted on an i9 plex player, so it is not the PC. Synology nas is a Gb connection and the Shield Pro is on the same fully wired network. Just to rule this stuff out.
Were these items already previously added to your server?
Or was, or is the same folder also added to a second Plex library?
If you cannot rule this out, I recommend you to perform the Plex Dance with these items.
However, doing so will reset their ‘Added at’ date in Plex.
The only other option I can think of is to ‘unmatch’ them all.
You can see what’s inside of this file in your first screenshot above: HEVC video with a very weird framerate of 22.742 fps.
Transcoding HEVC requires a substantial amount of CPU power, unless your device has a dedicated hardware transcoder with support for HEVC.
The non-standard framerate will no doubt contribute to the jerky behaviour.
Everything was on the Synology and we played it direct via tv. Now bought Shield, mostly so can get nas movies through amp speakers. Set up Plex, told it where all the relevant folders were in some kind of sensible grouping / order. Noticed the mess it made with these older .mov files. Pretty sure this is something about the files not the setup, searched here and nothing relevant, so asked the q.
There should be nothing special about me. I don’t have remote access yet because I have a twin nat, as in parallel not double, which I will solve later as can always get to nas fine. But otherwise seem to have a pretty functional plex setup, yet to burrow into the far corners…
When I didn’t quite understand what Plex is I also put a server on the nas. But I totally deleted the app when I realised both serving same data wasn’t smart. Then told Shield plex where all folders are. I just can’t see any part of that doing something ‘special’ to one particular sub-group of older files. That it is not reported by others is the mystery…
