Debugging setup failures

Plex Media Server Desktops & Laptops
181

i just downloaded the plex media server setup and now when i try to install it it asks me to find and open pms.exe.

where do i find this file?

the error is 0x80004005

here is my log file

5C:0750][2014-07-19T00:05:16]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7600: Service Pack 0), path: C:\Users\Lenovo\Downloads\Plex-Media-Server-0.9.912.504-3e7f93c-en-US.exe, cmdline: '-burn.unelevated BurnPipe.{F9944534-27DB-460F-BCFD-F619392FEBAC} {AFEE8411-1723-4835-B6C6-5A84E4BEBB25} 7688'
.....
 
[0D5C:06D0][2014-07-19T00:07:23]e000: Error 0x80004005: Failed to extract all files from container.
[0D5C:1C54][2014-07-19T00:07:23]e000: Error 0x80004005: Failed to wait for operation complete.
[0D5C:1C54][2014-07-19T00:07:23]e000: Error 0x80004005: Failed to open container.
[0D5C:1C54][2014-07-19T00:07:23]e000: Error 0x80004005: Failed to open container: WixAttachedContainer.
[0D5C:1C54][2014-07-19T00:07:23]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\Lenovo\AppData\Local\Temp\{320e1eaa-7462-4b47-af2c-1539ff68bfa5}\EDA9455328E0902AD9D489D38F2C4AA452ECB437, error: 0x80004005.
[0D5C:0750][2014-07-19T00:07:23]e000: Error 0x80004005: Failed while caching, aborting execution.
 

Is this windows 7? or windows server 2008 R2?

It is not showing any Service Packs applied?

Please check the download file used for the install for being complete

C:\Users\Lenovo\Downloads\Plex-Media-Server-0.9.912.504-3e7f93c-en-US.exe

Right click on the downloaded file, click on Properties and check that there is a Digital Signatures tab showing and also that there is a certificate in that tab for Plex Inc and when selecting it and Clicking on Detail the certificate shows no errors.

The file size should be 58.3Mb

A search of the forums for the error code 0x80004005 

eg google search

site:forums.plex.tv 0x80004005

will return hits like

https://forums.plex.tv/topic/111831-install-issue/

https://forums.plex.tv/topic/85352-setup-failed-unknown-error/
https://forums.plex.tv/topic/77859-could-not-install-pms-error0x80004005/
......
182

Fresh install of Win8.1 Update 1 and this is what happens when I try and install PMS:
 

[1534:0624][2014-07-23T17:52:12]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: D:\Downloads\Plex-Media-Server-0.9.912.504-3e7f93c-en-US.exe, cmdline: ‘’
[1534:0624][2014-07-23T17:52:12]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’
[1534:0624][2014-07-23T17:52:12]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’
[1534:0624][2014-07-23T17:52:12]i000: Setting string variable ‘WixBundleLog’ to value ‘C: emp\Alan\Plex Media Server_20140723175212.log’
[1534:0624][2014-07-23T17:52:12]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘D:\Downloads\Plex-Media-Server-0.9.912.504-3e7f93c-en-US.exe’
[1534:0624][2014-07-23T17:52:12]i052: Condition ‘((VersionNT >= v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT >= v5.2) AND (ServicePackLevel >= 2)) OR (VersionNT >= v6.0)’ evaluates to true.
[1534:0624][2014-07-23T17:52:12]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’
[1534:0624][2014-07-23T17:52:12]i100: Detect begin, 1 packages
[1534:0624][2014-07-23T17:52:12]i101: Detected package: pms, state: Absent, cached: None
[1534:0624][2014-07-23T17:52:12]i199: Detect complete, result: 0x0
[1534:14FC][2014-07-23T17:52:15]i000: Setting string variable ‘InstallFolder’ to value ‘C:\Program Files (x86)\Plex\Plex Media Server’
[1534:0624][2014-07-23T17:52:23]i200: Plan begin, 1 packages, action: Install
[1534:0624][2014-07-23T17:52:23]i000: Setting string variable ‘WixBundleRollbackLog_pms’ to value ‘C: emp\Alan\Plex Media Server_20140723175212_0_pms_rollback.log’
[1534:0624][2014-07-23T17:52:23]i000: Setting string variable ‘WixBundleLog_pms’ to value ‘C: emp\Alan\Plex Media Server_20140723175212_0_pms.log’
[1534:0624][2014-07-23T17:52:23]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1534:0624][2014-07-23T17:52:23]i299: Plan complete, result: 0x0
[1534:0624][2014-07-23T17:52:23]i300: Apply begin
[1220:0E04][2014-07-23T17:52:24]i360: Creating a system restore point.
[1220:0E04][2014-07-23T17:52:24]i361: Created a system restore point.
[1220:0E04][2014-07-23T17:52:24]i000: Caching bundle from: ‘C: emp\Alan{320e1eaa-7462-4b47-af2c-1539ff68bfa5}.be\pms.exe’ to: ‘C:\ProgramData\Package Cache{320e1eaa-7462-4b47-af2c-1539ff68bfa5}\pms.exe’
[1220:0E04][2014-07-23T17:52:24]i320: Registering bundle dependency provider: {320e1eaa-7462-4b47-af2c-1539ff68bfa5}, version: 0.9.912.0
[1220:0AF0][2014-07-23T17:52:24]i305: Verified acquired payload: pms at path: C:\ProgramData\Package Cache.unverified\pms, moving to: C:\ProgramData\Package Cache{F303CC47-57E8-4D85-9CAD-02DB6952E0F8}v0.9.912\pms.msi.
[1220:0E04][2014-07-23T17:52:24]i323: Registering package dependency provider: {F303CC47-57E8-4D85-9CAD-02DB6952E0F8}, version: 0.9.912, package: pms
[1220:0E04][2014-07-23T17:52:24]i301: Applying execute package: pms, action: Install, path: C:\ProgramData\Package Cache{F303CC47-57E8-4D85-9CAD-02DB6952E0F8}v0.9.912\pms.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server”'
[1220:0E04][2014-07-23T17:52:49]e000: Error 0x80070643: Failed to install MSI package.
[1220:0E04][2014-07-23T17:52:49]e000: Error 0x80070643: Failed to execute MSI package.
[1534:0624][2014-07-23T17:52:49]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1534:0624][2014-07-23T17:52:49]i319: Applied execute package: pms, result: 0x80070643, restart: None
[1534:0624][2014-07-23T17:52:49]e000: Error 0x80070643: Failed to execute MSI package.
[1220:0E04][2014-07-23T17:52:49]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent
[1534:0624][2014-07-23T17:52:49]i319: Applied rollback package: pms, result: 0x0, restart: None
[1220:0E04][2014-07-23T17:52:49]i329: Removed package dependency provider: {F303CC47-57E8-4D85-9CAD-02DB6952E0F8}, package: pms
[1220:0E04][2014-07-23T17:52:49]i351: Removing cached package: pms, from path: C:\ProgramData\Package Cache{F303CC47-57E8-4D85-9CAD-02DB6952E0F8}v0.9.912<br>[1220:0E04][2014-07-23T17:52:49]i330: Removed bundle dependency provider: {320e1eaa-7462-4b47-af2c-1539ff68bfa5}
[1220:0E04][2014-07-23T17:52:49]i352: Removing cached bundle: {320e1eaa-7462-4b47-af2c-1539ff68bfa5}, from path: C:\ProgramData\Package Cache{320e1eaa-7462-4b47-af2c-1539ff68bfa5}<br>[1534:0624][2014-07-23T17:52:49]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No


If I copy the pms.exe before it deletes it and run that, it ends up rolling back along the progress bar and not installing.

183

If I try the instructions in the OP, from a normal command prompt I get:
 

C:\Program Files (x86)\WiX Toolset v3.7\bin>dark.exe Plex-Media-Server-0.9.912.5
04-3e7f93c-en-US.exe -x PMS
Windows Installer Xml Decompiler version 3.7.1224.0
Copyright (C) Outercurve Foundation. All rights reserved.

Plex-Media-Server-0.9.912.504-3e7f93c-en-US.exe
dark.exe : error DARK0001 : Access to the path ‘PMS\UX’ is denied.

Exception Type: System.UnauthorizedAccessException

Stack Trace:
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.Directory.InternalCreateDirectory(String fullPath, String path,
Object dirSecurityObj, Boolean checkHost)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean che
ckHost)
at System.IO.Directory.CreateDirectory(String path)
at Microsoft.Tools.WindowsInstallerXml.BurnReader.ExtractUXContainer(String o
utputDirectory, String tempDirectory)
at Microsoft.Tools.WindowsInstallerXml.Unbinder.UnbindBundle(String bundleFil
e, String exportBasePath)
at Microsoft.Tools.WindowsInstallerXml.Unbinder.Unbind(String file, OutputTyp
e outputType, String exportBasePath)
at Microsoft.Tools.WindowsInstallerXml.Tools.Dark.Run(String args)

C:\Program Files (x86)\WiX Toolset v3.7\bin>


From an elevated Administrator prompt I just get a popup saying that “This app can’t run on your PC”.

Running
 

msiexec.exe /i pms.msi /l*v msilog.txt ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server”

has the same result as just clicking on pms.msi from Explorer.

EDIT: Attached msilog.txt. Nope, can’t attach .7z files, so I’ve uploaded it here: https://drive.google.com/file/d/0B1fDI89phEESaHNidXBRc0d5NTg/edit?usp=sharing

184

If I try the instructions in the OP, from a normal command prompt I get:
 

From an elevated Administrator prompt I just get a popup saying that "This app can't run on your PC".

Running
 
has the same result as just clicking on pms.msi from Explorer.

EDIT: Attached msilog.txt. Nope, can't attach .7z files, so I've uploaded it here: https://drive.google.com/file/d/0B1fDI89phEESaHNidXBRc0d5NTg/edit?usp=sharing

before delving into the msi logs there two standard questions to ask

1. As it is windows 8, is the windows 8 firewall active ? The install package needs the windows 8 firewall to be active as it makes changes to it for Plex Media Server

2. Is the download file complete (file properties / Digital Signatures tab visible and entry for Plex Inc showing)

D:\Downloads\Plex-Media-Server-0.9.912.504-3e7f93c-en-US.exe

185

before delving into the msi logs there two standard questions to ask
 
1. As it is windows 8, is the windows 8 firewall active ? The install package needs the windows 8 firewall to be active as it makes changes to it for Plex Media Server
2. Is the download file complete (file properties / Digital Signatures tab visible and entry for Plex Inc showing)
[background=#f5f5f5]D:\Downloads\Plex-Media-Server-0.9.912.504-3e7f93c-en-US.exe[/background]


Ah, nice one. I have Windows Firewall disabled as I use Comodo, so I started it and then PMS installed OK :)

Whilst it's not hard for me to start and then re-disable Windows Firewall after installing PMS, perhaps it might be an idea to make the installer not fail just because it's not running, as lots of people do use alternative firewalls.
186

Ah, nice one. I have Windows Firewall disabled as I use Comodo, so I started it and then PMS installed OK :)

Whilst it's not hard for me to start and then re-disable Windows Firewall after installing PMS, perhaps it might be an idea to make the installer not fail just because it's not running, as lots of people do use alternative firewalls.

This was asked for many times on the forums. It seems to be only an issue on windows 8 and not windows 7.

It is always best to search the forums with the error code 

187

Installed PMS on win 7 machine got no errors during install.  When I run PMS all I get is a screen similar to web browser that shows

http://127.0.0.1:32400/web/index.html#!/setup

and nothing happens from there.  It is blank besides that.

Suggestions?

188

Installed PMS on win 7 machine got no errors during install. When I run PMS all I get is a screen similar to web browser that shows

http://127.0.0.1:32400/web/index.html#!/setup

and nothing happens from there. It is blank besides that.

Suggestions?


For some reason it is having difficulties completing the initial setup. Try changing the default browser and see if setup completes
189

First thing:  I'm an idiot when it come to this.  

Now that I have that out of the way, I am having the 

A problem has been detected with a core component of Plex Media Server.

error.  Can someone please give me some very specific directions with the command prompt code because I have tried several times with several variations and all I get is errors.

I am using Windows 7.

Thanks 

190

First thing:  I'm an idiot when it come to this.  

Now that I have that out of the way, I am having the 

A problem has been detected with a core component of Plex Media Server.

error.  Can someone please give me some very specific directions with the command prompt code because I have tried several times with several variations and all I get is errors.

I am using Windows 7.

Thanks 

If you search the forums for this error text you will get hundreds of hits - almost all of them will give the same initial recommendation. Only very few end up needing detailed and prolonged investigations. If forum internal search facility is not reliable - one can (and I do) use google search, prefixing the search text with:

site:forums.plex.tv

The standard recommendation is to Reset the System & Framework Bundles and you do not need command prompt commands for that but basic windows knowledge which you do have being a windows user

If this does not work then what would be required is an upload of a zip of the Logs\PMS Plugin Logs folder and the Plex Media Server.log file

See Reporting Issues with Plex Media Server and Plex Media Server Logs. Please raise a new forum topic as this is post setup.

Use 'More Reply Options' button and 'Attach File' to upload zipped log files or actual log files

191

I was not successful in getting Plex to start and received this message:

A problem has been detected with a core component of Plex Media Server.

Please visit the <a data-ipb='nomediaparse' href='https://forums.plex.tv'>forums</a> and provide your logs, as described <a data-ipb='nomediaparse' href='http://support.plex.tv/hc/en-us/articles/200250417-Log-File-Locations'>here</a>.

I have attached my log files as requested. Please help!

David L.

192

I was not successful in getting Plex to start and received this message:

A problem has been detected with a core component of Plex Media Server. Please visit the forums and provide your logs, as described here.

I have attached my log files as requested. Please help!

David L.

There are timeouts on the connection between Plex Media Server.exe and the system/framework plugins

When you search the forums for the error message you will see that the majority of these issues are resolved by Resetting the System and Framework Bundles

193

I am trying to setup Plex Media Server on Windows 7 and I am getting the following error:

"A problem has been detected with a core component of Plex Media Server."

I tried the steps in "Resetting System and Framework bundles" (Deleting the 2 folders)  that did not fix the issue.

Attached are the log files.

Thanks in advance!

John

P.S. The Plex DLNA Server Neptune.log is only 0 bytes so it cannot be uploaded

194

I am trying to setup Plex Media Server on Windows 7 and I am getting the following error:

"A problem has been detected with a core component of Plex Media Server."

I tried the steps in "Resetting System and Framework bundles" (Deleting the 2 folders)  that did not fix the issue.

Attached are the log files.

Thanks in advance!

John

P.S. The Plex DLNA Server Neptune.log is only 0 bytes so it cannot be uploaded

I don;t believe It is completing the setup process

There were issues with Firefox with NoScript setting. You could look into that or change your default browser from Firefox to different browser eg IE11 or Chrome and retry.

Extracts from the server log file

 
Aug 07, 2014 17:32:25:994 [3904] DEBUG - Request: [127.0.0.1:49232] GET /:/plugins/com.plexapp.agents.htbackdrops (6 live)
Aug 07, 2014 17:32:25:994 [3904] WARN - Request for plug-in [com.plexapp.agents.htbackdrops] but it doesn't exist.
...
Aug 07, 2014 17:32:26:016 [5860] DEBUG - It took 0.000000 sec to serialize a list with 1 elements.
Aug 07, 2014 17:32:26:048 [3904] DEBUG - Request: [127.0.0.1:49237] GET /web/setup.html?machineIdentifier=534606e02cc20287cd232b1ee64accc96ffa4723 (5 live)
Aug 07, 2014 17:32:26:048 [3904] DEBUG -  * machineIdentifier => 534606e02cc20287cd232b1ee64accc96ffa4723
 
..
Aug 07, 2014 17:33:24:111 [2168] DEBUG - Request: [127.0.0.1:49460] GET /:/plugins/com.plexapp.agents.imdb (6 live)
Aug 07, 2014 17:33:24:111 [2168] WARN - Request for plug-in [com.plexapp.agents.imdb] but it doesn't exist.
..
Aug 07, 2014 17:34:22:228 [1272] DEBUG - Request: [127.0.0.1:49608] GET /:/plugins/com.plexapp.agents.lastfm (6 live)
Aug 07, 2014 17:34:22:228 [1272] WARN - Request for plug-in [com.plexapp.agents.lastfm] but it doesn't exist.
..
Aug 07, 2014 17:34:25:249 [1272] DEBUG - Request: [127.0.0.1:49611] GET /servers (6 live)
Aug 07, 2014 17:34:25:249 [1272] DEBUG - It took 0.000000 sec to serialize a list with 1 elements.
Aug 07, 2014 17:35:20:344 [5204] DEBUG - Request: [127.0.0.1:49675] GET /:/plugins/com.plexapp.agents.localmedia (5 live)
Aug 07, 2014 17:35:20:344 [5204] WARN - Request for plug-in [com.plexapp.agents.localmedia] but it doesn't exist.
195

Thanks for getting back to me so soon.

I installed Google Chrome, now it tries to load the setup page (http://127.0.0.1:32400/web/setup.html?machineIdentifier=534606e02cc20287cd232b1ee64accc96ffa4723) but nothing ever loads it just sits there with a blank page.

196

Thanks for getting back to me so soon.

I installed Google Chrome, now it tries to load the setup page (http://127.0.0.1:32400/web/setup.html?machineIdentifier=534606e02cc20287cd232b1ee64accc96ffa4723) but nothing ever loads it just sits there with a blank page.

I don;t know why it is getting stuck in setup 

Could you shutdown Plex Media Server, check no Plex processes running, and Delete the WebClient.Bundle and restart Plex Media Server

The bundle is here

C:\Users\John\AppData\Local\Plex Media Server\Plug-ins\WebClient.bundle

Could you change your default browser to IE and then go through the install again on top of the existing install of Plex Media Server

If still hangs, have a read of these threads and advice previously given. If you find an action that fixes it let us know. Otherwise wait for someone else to step in. 

Topics for stuck in setup

https://forums.plex.tv/topic/93940-blank-setup-page/

https://forums.plex.tv/topic/110580-plex-media-server-startup/

When uploading logs could you also include 

PMS Plugin Logs\com.plexapp.system.log

197

Also having problems both install the PMS and also uninstall it.
Error message both times.

When i try re-install it i only get the window telling me to repair or uninstall.

Please help me.

Sending the logfile also if thats any help.

I have downloaded the file from Plex site. Plex-Media-Server-0.9.914.531-7eef8c6-en-US

The digital sig is correct and file size is 59,3

Log file that i attached is from when trying to uninstall the PMS.

Best regards from Patrik, a Plex fan.

I should Edit that i'am running Windows 8 x64

198

Also having problems both install the PMS and also uninstall it.
Error message both times.

When i try re-install it i only get the window telling me to repair or uninstall.

Please help me.

Sending the logfile also if thats any help.

I have downloaded the file from Plex site. Plex-Media-Server-0.9.914.531-7eef8c6-en-US

The digital sig is correct and file size is 59,3

Log file that i attached is from when trying to uninstall the PMS.

Best regards from Patrik, a Plex fan.

I should Edit that i'am running Windows 8 x64

The error 0x80070654 on the uninstall finds a hit for this German Plex Forum topic. Suggest you run the Microsoft FixIt Program linked there

The other thing to check is the windows 8 firewall. the msi code for Plex needs it to be running

199

Thx Plex Star !
That solved the problems.  Or... not.

Well its fixed and PMS is installed now.

But when i start the PMS it pop up a browser window and loading.  Thats it..  nothing more.

the https adress seam to be a IP adress ........../web/setup.html?machineIdentifier=4b238d23a9ae8e5cdbe7a13c35839ebdcf163cd9

 ------>  Dont know if its safe to type the adress out here or not.

What am i doing wrong ?

Ok i admit i am not the rocket scient   :P

Edit :  When i log into my Plex account on the internet i get a message on the left hand of the screen saying 

          You don't have any media servers yet. Download and install one and it'll appear here.

I asume thats the PMS i just installed on my computer as the link goes to that page. ?

200

Thx Plex Star !
That solved the problems.  Or... not.
 
Well its fixed and PMS is installed now.
 
But when i start the PMS it pop up a browser window and loading.  Thats it..  nothing more.
the https adress seam to be a IP adress ........../web/setup.html?machineIdentifier=4b238d23a9ae8e5cdbe7a13c35839ebdcf163cd9
 ------>  Dont know if its safe to type the adress out here or not.
 
What am i doing wrong ?
Ok i admit i am not the rocket scient   :P
 
Edit :  When i log into my Plex account on the internet i get a message on the left hand of the screen saying 
 
          You don't have any media servers yet. Download and install one and it'll appear here.
 
I asume thats the PMS i just installed on my computer as the link goes to that page. ?


Yes it is safe to give the ip address. It is only the localhost ip address ie the computer itself which is 127.0.0.1

It is not completing the setup. We have had a few cases like that. Don't know why but in the past cases like that were fixed by changing the default browser and re installing

What browser and version ? Could be old browser issue. Could be some security setting. Could be some browser add-on

You could try to choose different browser as default browser and rerun the install