Debugging setup failures

Plex Media Server Desktops & Laptops
101

G'day - 

Don't get very far on my install of Plex - here's my error log - 

[2E4B4:2E50C][2014-02-24T00:30:31]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Josh\Downloads\Plex-Media-Server-0.9.818.290-11b7fdd-en-US.exe, cmdline: ''
[2E4B4:2E50C][2014-02-24T00:30:32]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[2E4B4:2E50C][2014-02-24T00:30:32]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[2E4B4:2E50C][2014-02-24T00:30:32]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Josh\AppData\Local\Temp\Plex Media Server_20140224003032.log'
[2E4B4:2E50C][2014-02-24T00:30:32]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Josh\Downloads\Plex-Media-Server-0.9.818.290-11b7fdd-en-US.exe'
[2E4B4:2E50C][2014-02-24T00:30:32]i052: Condition '((VersionNT >= v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT >= v5.2) AND (ServicePackLevel >= 2)) OR (VersionNT >= v6.0)' evaluates to true.
[2E4B4:2E50C][2014-02-24T00:30:32]i000: Setting string variable 'WixBundleName' to value 'Plex Media Server'
[2E4B4:2E50C][2014-02-24T00:30:32]i100: Detect begin, 1 packages
[2E4B4:2E50C][2014-02-24T00:30:32]i101: Detected package: pms, state: Absent, cached: None
[2E4B4:2E50C][2014-02-24T00:30:32]i199: Detect complete, result: 0x0
[2E4B4:2E50C][2014-02-24T00:30:33]i200: Plan begin, 1 packages, action: Install
[2E4B4:2E50C][2014-02-24T00:30:33]i000: Setting string variable 'WixBundleRollbackLog_pms' to value 'C:\Users\Josh\AppData\Local\Temp\Plex Media Server_20140224003032_0_pms_rollback.log'
[2E4B4:2E50C][2014-02-24T00:30:33]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\Users\Josh\AppData\Local\Temp\Plex Media Server_20140224003032_0_pms.log'
[2E4B4:2E50C][2014-02-24T00:30:33]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2E4B4:2E50C][2014-02-24T00:30:33]i299: Plan complete, result: 0x0
[2E4B4:2E50C][2014-02-24T00:30:33]i300: Apply begin
[2DD64:2E794][2014-02-24T00:30:37]i360: Creating a system restore point.
[2DD64:2E794][2014-02-24T00:30:37]i361: Created a system restore point.
[2DD64:2E794][2014-02-24T00:30:37]i000: Caching bundle from: 'C:\Users\Josh\AppData\Local\Temp\{876ab221-6562-4f34-9335-68fc92bb3f1b}\.be\pms.exe' to: 'C:\ProgramData\Package Cache\{876ab221-6562-4f34-9335-68fc92bb3f1b}\pms.exe'
[2DD64:2E794][2014-02-24T00:30:37]i320: Registering bundle dependency provider: {876ab221-6562-4f34-9335-68fc92bb3f1b}, version: 0.9.818.0
[2E4B4:2E00C][2014-02-24T00:30:38]w341: Prompt for source of container: WixAttachedContainer, path: C:\Users\Josh\Downloads\pms.exe
[2E4B4:2E00C][2014-02-24T00:30:45]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Josh\Downloads\Plex-Media-Server-0.9.818.290-11b7fdd-en-US.exe
[2E4B4:2E354][2014-02-24T00:30:45]e000: Error 0x80004005: Failed to extract all files from container.
[2E4B4:2E00C][2014-02-24T00:30:45]e000: Error 0x80004005: Faild to begin and wait for operation.
[2E4B4:2E00C][2014-02-24T00:30:45]e000: Error 0x80004005: Failed to extract payload: a0 from container: WixAttachedContainer
[2E4B4:2E00C][2014-02-24T00:30:45]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\Josh\AppData\Local\Temp\{876ab221-6562-4f34-9335-68fc92bb3f1b}\F75A9E80947B856468EC6A3A6126F0E14DACCF33, error: 0x80004005.
[2E4B4:2E50C][2014-02-24T00:30:45]e000: Error 0x80004005: Failed while caching, aborting execution.
[2DD64:2E794][2014-02-24T00:30:45]i330: Removed bundle dependency provider: {876ab221-6562-4f34-9335-68fc92bb3f1b}
[2DD64:2E794][2014-02-24T00:30:45]i352: Removing cached bundle: {876ab221-6562-4f34-9335-68fc92bb3f1b}, from path: C:\ProgramData\Package Cache\{876ab221-6562-4f34-9335-68fc92bb3f1b}\
[2E4B4:2E50C][2014-02-24T00:30:45]i399: Apply complete, result: 0x80004005, restart: None, ba requested restart:  No
 
 
Any assistance greatly appreciated.
102

G'day - 

Don't get very far on my install of Plex - here's my error log - 

[2E4B4:2E50C][2014-02-24T00:30:31]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Josh\Downloads\Plex-Media-Server-0.9.818.290-11b7fdd-en-US.exe, cmdline: ''
[2E4B4:2E50C][2014-02-24T00:30:32]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[2E4B4:2E50C][2014-02-24T00:30:32]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[2E4B4:2E50C][2014-02-24T00:30:32]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Josh\AppData\Local\Temp\Plex Media Server_20140224003032.log'
[2E4B4:2E50C][2014-02-24T00:30:32]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Josh\Downloads\Plex-Media-Server-0.9.818.290-11b7fdd-en-US.exe'
.....
.....
[2E4B4:2E354][2014-02-24T00:30:45]e000: Error 0x80004005: Failed to extract all files from container.
 

Loads of posts of similar failure. The recent issues have been almost all to do with corrupt / incomplete download file. Right click on the downloaded install file and check File Properties for presence of a 'Digital Signatures' tab with Certificate from 'Plex Inc'. If not present then the file is incomplete and you need to keep on trying to download a full file. The size for 0.9.8.18 should be 60.1 Mb. If it is this problem, report on which downloads server you are getting it from by doing 

start / run / cmd 

nslookup downloads.plexapp.com

and if persists change the browser you use to download. Google Chrome has been seen to be bad and IE11 ok for this issue

The other main reason for failure for Windows 8 has been to do with the firewall. The Plex Media Server installation code makes changes to the firewall to add exceptions for Plex Media Server and the setup fails when the Windows Firewall is disabled. So check this out as well after you check on the size and signature

103

Plex Media Server_20140314110812.log (5.1 KB)I have searched and hopefully have not overlooked the "setup failed" issue I am having with the latest Plex Server update (Plex-Media-Server-0.9.907.429-f80a8d6-en-US)  I am guessing.. and only guessing it may be an issue with Windows Firewall turned off on Win8.. I have corporate Symantec Endpoint protection to handle any firewall issues, that keeps Windows Firewall de-activated and unable to turn on.  I have been running Plex for over a year and never had any issues before.. I am leery to Uninstall to try a new installation if it will fail and I will be Plex-less.... not good.. I can attach my log - hopefully this will shed some light..  Thanks for any help..

104

attachicon.gifPlex Media Server_20140314110812.logI have searched and hopefully have not overlooked the "setup failed" issue I am having with the latest Plex Server update (Plex-Media-Server-0.9.907.429-f80a8d6-en-US)  I am guessing.. and only guessing it may be an issue with Windows Firewall turned off on Win8.. I have corporate Symantec Endpoint protection to handle any firewall issues, that keeps Windows Firewall de-activated and unable to turn on.  I have been running Plex for over a year and never had any issues before.. I am leery to Uninstall to try a new installation if it will fail and I will be Plex-less.... not good.. I can attach my log - hopefully this will shed some light..  Thanks for any help..

There are 2 msi log files. This one and a very big one. It is the very big log file that has the underlying error information

The log file would be named

Plex Media Server_20140314110812_0_pms.log

It could be one of two issues : windows 8 firewall update failing because it is not active or a corrupt incomplete download. You can check this by looking for Digital Signatures tab in file properties and Plex Inc certificate showing

105

There are 2 msi log files. This one and a very big one. It is the very big log file that has the underlying error information

The log file would be named

Plex Media Server_20140314110812_0_pms.log

It could be one of two issues : windows 8 firewall update failing because it is not active or a corrupt incomplete download. You can check this by looking for Digital Signatures tab in file properties and Plex Inc certificate showing

Thanks for the quick reply sa2000 - is there a certain part of this huge file to focus on?  Guessing we do not post a 16mb file here...

Edit*** It was a issue with the Plex program needing windows firewall running.. I had to temporarily turn of my firewall in Symantec Endpoint Corporate and start the Windows Firewall service in services.msc manually.. Once installed I stopped windows firewall services and fixed Symantec back to doing its job..  Guessing this was an oversight? I have quite a few other programs that are server related that get updated and I never have to jump through these hoops to do a simple install/upgrade.. anyway.. I am on the latest and greatest for now...

106

Thanks for the quick reply sa2000 - is there a certain part of this huge file to focus on?  Guessing we do not post a 16mb file here...

Edit*** It was a issue with the Plex program needing windows firewall running.. I had to temporarily turn of my firewall in Symantec Endpoint Corporate and start the Windows Firewall service in services.msc manually.. Once installed I stopped windows firewall services and fixed Symantec back to doing its job..  Guessing this was an oversight? I have quite a few other programs that are server related that get updated and I never have to jump through these hoops to do a simple install/upgrade.. anyway.. I am on the latest and greatest for now...

So the firewall issue is still with us !!

Zipped and upload to Dropbox with link here would be the way to get the big log files etc...

107

Installation errors repeatedly for Plex-Media-Server-0.9.907.429-f80a8d6-en-US on my windows 7 machine with the error code 2330. Made sure the file was the right size and had a digital signature. Also kept my windows firewall on or off to see if that was a problem. Latest log is attached. 

 
108

Installation errors repeatedly for Plex-Media-Server-0.9.907.429-f80a8d6-en-US on my windows 7 machine with the error code 2330. Made sure the file was the right size and had a digital signature. Also kept my windows firewall on or off to see if that was a problem. Latest log is attached. 

There should be another log file - much bigger which would have the underlying error that led to the "Error 0x80070643: Failed to install MSI package."

C:\Users\Bryan\AppData\Local\Temp\Plex Media Server_20140323210338_0_pms.log

Error 2330 means : 

			<p>2330</p>
		
		
			<p>Error getting file attributes: [3]. GetLastError: [2].</p>

Could be some permissions issue and the other log file may give an indication as to which file it relates to

If you don;t manage to resolve the problem, zip the other log file and upload to Dropbox (or similar service) and share link here

Look for the errors after the time of 21:03:41

You could break the task by uninstalling Plex Media Server 0.9.8.18 yourself and then install 0.9.9.7. When running the installer make sure you select 'Run As Administrator'

I am off on holiday so someone else will need to step in if the problem does not get resolved and you come with the two corresponding msi log files

109

(Win. 8.1, PMS 0.97)

At the beginning of install I am prompted for a .pms file, and when I cancel (since I don't know what it is or where it is or why I'm being asked) installation cancels out.  Here are what I hope are the relevant parts of the log, after all the parts that prepare for setup, and before the cancelled by user stuff.

[1E20:212C][2014-03-31T15:48:36]i300: Apply begin
[0564:0DC8][2014-03-31T15:48:40]i360: Creating a system restore point.
[0564:0DC8][2014-03-31T15:48:52]i361: Created a system restore point.
[0564:0DC8][2014-03-31T15:48:52]i000: Caching bundle from: 'C:\Users\David\AppData\Local\Temp\{e9921c42-812d-4b39-9c02-612724349e82}\.be\pms.exe' to: 'C:\ProgramData\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\pms.exe'
[0564:0DC8][2014-03-31T15:48:52]i320: Registering bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}, version: 0.9.907.0
[1E20:2054][2014-03-31T15:48:52]w341: Prompt for source of container: WixAttachedContainer, path: C:\Users\David\Downloads\pms.exe
110

(Win. 8.1, PMS 0.97)

At the beginning of install I am prompted for a .pms file, and when I cancel (since I don't know what it is or where it is or why I'm being asked) installation cancels out.  Here are what I hope are the relevant parts of the log, after all the parts that prepare for setup, and before the cancelled by user stuff.

[1E20:212C][2014-03-31T15:48:36]i300: Apply begin
[0564:0DC8][2014-03-31T15:48:40]i360: Creating a system restore point.
[0564:0DC8][2014-03-31T15:48:52]i361: Created a system restore point.
[0564:0DC8][2014-03-31T15:48:52]i000: Caching bundle from: 'C:\Users\David\AppData\Local\Temp\{e9921c42-812d-4b39-9c02-612724349e82}\.be\pms.exe' to: 'C:\ProgramData\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\pms.exe'
[0564:0DC8][2014-03-31T15:48:52]i320: Registering bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}, version: 0.9.907.0
[1E20:2054][2014-03-31T15:48:52]w341: Prompt for source of container: WixAttachedContainer, path: C:\Users\David\Downloads\pms.exe

Most of these setup errors over the past few months have been caused by an incomplete download. So suggest we eliminate that first.

You have not said if you checked that already. Just right click on the download file Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe and click on Properties and see if there is a Digital Signatures tab and a Certificate from Plex Inc. Incomplete downloads would not have that.

111

When I tried to install on my Windows XP PC, I got the error message that "Setup Failed"  The text said "One or more issues caused the setup to fail. Please fix the issues and retry setup...0x8007064d- THis installation package cannot be installed by the Windows Installer Service. You must install a service pack that contains a newer version of the Windows Installer Service."

I checked the Microsoft site and Windows Installer 5.0 is supposedly not compatible with Windows XP. I did not try to download it anyway.

Can you help me install your excellent product?  My log is below.

H.

My log looks like this:

[2580:1DC8][2014-04-01T22:12:15]i001: Burn v3.7.1224.0, Windows v5.1 (Build 2600: Service Pack 3), path: C:\Documents and Settings\EJESPERS\My Documents\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe, cmdline: ''
[2580:1DC8][2014-04-01T22:12:15]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[2580:1DC8][2014-04-01T22:12:15]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[2580:1DC8][2014-04-01T22:12:15]i000: Setting string variable 'WixBundleLog' to value 'C:\DOCUME~1\EJESPERS\LOCALS~1\Temp\Plex Media Server_20140401221215.log'
[2580:1DC8][2014-04-01T22:12:15]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Documents and Settings\EJESPERS\My Documents\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe'
[2580:1DC8][2014-04-01T22:12:15]i052: Condition '((VersionNT >= v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT >= v5.2) AND (ServicePackLevel >= 2)) OR (VersionNT >= v6.0)' evaluates to true.
[2580:1DC8][2014-04-01T22:12:15]i000: Setting string variable 'WixBundleName' to value 'Plex Media Server'
[2580:1DC8][2014-04-01T22:12:15]i100: Detect begin, 1 packages
[2580:1DC8][2014-04-01T22:12:16]w120: Detected partially cached package: pms, invalid payload: pms, reason: 0x80070570
[2580:1DC8][2014-04-01T22:12:16]i101: Detected package: pms, state: Absent, cached: Partial
[2580:1DC8][2014-04-01T22:12:16]i199: Detect complete, result: 0x0
[2580:1DC8][2014-04-01T22:12:44]i200: Plan begin, 1 packages, action: Install
[2580:1DC8][2014-04-01T22:12:44]i000: Setting string variable 'WixBundleRollbackLog_pms' to value 'C:\DOCUME~1\EJESPERS\LOCALS~1\Temp\Plex Media Server_20140401221215_0_pms_rollback.log'
[2580:1DC8][2014-04-01T22:12:44]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\DOCUME~1\EJESPERS\LOCALS~1\Temp\Plex Media Server_20140401221215_0_pms.log'
[2580:1DC8][2014-04-01T22:12:44]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2580:1DC8][2014-04-01T22:12:44]i299: Plan complete, result: 0x0
[2580:1DC8][2014-04-01T22:12:44]i300: Apply begin
[1FB8:13CC][2014-04-01T22:12:49]i360: Creating a system restore point.
[1FB8:13CC][2014-04-01T22:13:03]i361: Created a system restore point.
[1FB8:13CC][2014-04-01T22:13:04]i000: Caching bundle from: 'C:\DOCUME~1\EJESPERS\LOCALS~1\Temp\{e9921c42-812d-4b39-9c02-612724349e82}\.be\pms.exe' to: 'C:\Documents and Settings\All Users\Application Data\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\pms.exe'
[1FB8:13CC][2014-04-01T22:13:04]i320: Registering bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}, version: 0.9.907.0
[1FB8:084C][2014-04-01T22:13:17]i305: Verified acquired payload: pms at path: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\pms, moving to: C:\Documents and Settings\All Users\Application Data\Package Cache\{69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}v0.9.907\pms.msi.
[1FB8:13CC][2014-04-01T22:13:17]i323: Registering package dependency provider: {69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}, version: 0.9.907, package: pms
[1FB8:13CC][2014-04-01T22:13:17]i301: Applying execute package: pms, action: Install, path: C:\Documents and Settings\All Users\Application Data\Package Cache\{69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}v0.9.907\pms.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Server"'
[1FB8:13CC][2014-04-01T22:13:28]e000: Error 0x8007064d: Failed to install MSI package.
[1FB8:13CC][2014-04-01T22:13:28]e000: Error 0x8007064d: Failed to execute MSI package.
[2580:1DC8][2014-04-01T22:13:28]e000: Error 0x8007064d: Failed to configure per-machine MSI package.
[2580:1DC8][2014-04-01T22:13:28]i319: Applied execute package: pms, result: 0x8007064d, restart: None
[2580:1DC8][2014-04-01T22:13:28]e000: Error 0x8007064d: Failed to execute MSI package.
[1FB8:13CC][2014-04-01T22:13:28]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent
[2580:1DC8][2014-04-01T22:13:28]i319: Applied rollback package: pms, result: 0x0, restart: None
[1FB8:13CC][2014-04-01T22:13:28]i329: Removed package dependency provider: {69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}, package: pms
[1FB8:13CC][2014-04-01T22:13:28]i351: Removing cached package: pms, from path: C:\Documents and Settings\All Users\Application Data\Package Cache\{69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}v0.9.907\
[1FB8:13CC][2014-04-01T22:13:28]i330: Removed bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}
[1FB8:13CC][2014-04-01T22:13:28]i352: Removing cached bundle: {e9921c42-812d-4b39-9c02-612724349e82}, from path: C:\Documents and Settings\All Users\Application Data\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\
[2580:1DC8][2014-04-01T22:13:28]i399: Apply complete, result: 0x8007064d, restart: None, ba requested restart:  No
 

112

When I tried to install on my Windows XP PC, I got the error message that "Setup Failed"  The text said "One or more issues caused the setup to fail. Please fix the issues and retry setup...0x8007064d- THis installation package cannot be installed by the Windows Installer Service. You must install a service pack that contains a newer version of the Windows Installer Service."

I checked the Microsoft site and Windows Installer 5.0 is supposedly not compatible with Windows XP. I did not try to download it anyway.

Can you help me install your excellent product?  My log is below.

H.

Windows XP Plex Media Server Install needs the Microsoft Windows Installer 4.5 Redistributable

Is it not late in the day to start on XP? Only a few weeks left 

113

Hola soy nuevo aquí y en Plex y me gustaría poderlo disfrutar a ver si  me podríais  ayudar con este error? compre la aplicación antes de instalarlo en el ordenador y ahora me es imposible instalarlo, e leido este foro y buscado por Google y no e encontrado nada al respecto, probando quitar el Firewire, pero tampoco funciono, gracias este es el error que me da cuando le doy a instalar: 

error 0x80070005 al instalar plex media server:

[16FC:049C][2014-04-18T09:48:30]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7601: Service Pack 1), path: D:\JUAN\Desktop\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe, cmdline: ''
[16FC:049C][2014-04-18T09:48:30]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[16FC:049C][2014-04-18T09:48:30]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[16FC:049C][2014-04-18T09:48:30]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\JUAN\AppData\Local\Temp\Plex Media Server_20140418094830.log'
[16FC:049C][2014-04-18T09:48:30]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\JUAN\Desktop\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe'
[16FC:049C][2014-04-18T09:48:30]i052: Condition '((VersionNT >= v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT >= v5.2) AND (ServicePackLevel >= 2)) OR (VersionNT >= v6.0)' evaluates to true.
[16FC:049C][2014-04-18T09:48:30]w055: Could not load or read state file: C:\ProgramData\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\state.rsm, error: 0x80070002.
[16FC:049C][2014-04-18T09:48:30]i000: Setting string variable 'WixBundleName' to value 'Plex Media Server'
[16FC:049C][2014-04-18T09:48:30]i100: Detect begin, 1 packages
[16FC:049C][2014-04-18T09:48:30]i101: Detected package: pms, state: Absent, cached: None
[16FC:049C][2014-04-18T09:48:30]i199: Detect complete, result: 0x0
[16FC:049C][2014-04-18T09:48:31]i200: Plan begin, 1 packages, action: Install
[16FC:049C][2014-04-18T09:48:31]i000: Setting string variable 'WixBundleRollbackLog_pms' to value 'C:\Users\JUAN\AppData\Local\Temp\Plex Media Server_20140418094830_0_pms_rollback.log'
[16FC:049C][2014-04-18T09:48:31]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\Users\JUAN\AppData\Local\Temp\Plex Media Server_20140418094830_0_pms.log'
[16FC:049C][2014-04-18T09:48:31]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[16FC:049C][2014-04-18T09:48:31]i299: Plan complete, result: 0x0
[16FC:049C][2014-04-18T09:48:31]i300: Apply begin
[10A4:14B0][2014-04-18T09:48:34]i360: Creating a system restore point.
[10A4:14B0][2014-04-18T09:48:34]w363: Could not create system restore point, error: 0x80070422. Continuing...
[10A4:14B0][2014-04-18T09:48:34]i320: Registering bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}, version: 0.9.907.0
[10A4:14B0][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to create run key.
[10A4:14B0][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to update resume mode.
[10A4:14B0][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to begin registration session.
[16FC:049C][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to begin registration session in per-machine process.
[16FC:049C][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to register bundle.
[16FC:049C][2014-04-18T09:48:34]i399: Apply complete, result: 0x80070005, restart: None, ba requested restart:  No
114

Hola soy nuevo aquí y en Plex y me gustaría poderlo disfrutar a ver si  me podríais  ayudar con este error? compre la aplicación antes de instalarlo en el ordenador y ahora me es imposible instalarlo, e leido este foro y buscado por Google y no e encontrado nada al respecto, probando quitar el Firewire, pero tampoco funciono, gracias este es el error que me da cuando le doy a instalar: 

error 0x80070005 al instalar plex media server:

[16FC:049C][2014-04-18T09:48:30]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7601: Service Pack 1), path: D:\JUAN\Desktop\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe, cmdline: ''
[16FC:049C][2014-04-18T09:48:30]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[16FC:049C][2014-04-18T09:48:30]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[16FC:049C][2014-04-18T09:48:30]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\JUAN\AppData\Local\Temp\Plex Media Server_20140418094830.log'
[16FC:049C][2014-04-18T09:48:30]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\JUAN\Desktop\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe'
[16FC:049C][2014-04-18T09:48:30]i052: Condition '((VersionNT >= v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT >= v5.2) AND (ServicePackLevel >= 2)) OR (VersionNT >= v6.0)' evaluates to true.
[16FC:049C][2014-04-18T09:48:30]w055: Could not load or read state file: C:\ProgramData\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\state.rsm, error: 0x80070002.
[16FC:049C][2014-04-18T09:48:30]i000: Setting string variable 'WixBundleName' to value 'Plex Media Server'
[16FC:049C][2014-04-18T09:48:30]i100: Detect begin, 1 packages
[16FC:049C][2014-04-18T09:48:30]i101: Detected package: pms, state: Absent, cached: None
[16FC:049C][2014-04-18T09:48:30]i199: Detect complete, result: 0x0
[16FC:049C][2014-04-18T09:48:31]i200: Plan begin, 1 packages, action: Install
[16FC:049C][2014-04-18T09:48:31]i000: Setting string variable 'WixBundleRollbackLog_pms' to value 'C:\Users\JUAN\AppData\Local\Temp\Plex Media Server_20140418094830_0_pms_rollback.log'
[16FC:049C][2014-04-18T09:48:31]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\Users\JUAN\AppData\Local\Temp\Plex Media Server_20140418094830_0_pms.log'
[16FC:049C][2014-04-18T09:48:31]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[16FC:049C][2014-04-18T09:48:31]i299: Plan complete, result: 0x0
[16FC:049C][2014-04-18T09:48:31]i300: Apply begin
[10A4:14B0][2014-04-18T09:48:34]i360: Creating a system restore point.
[10A4:14B0][2014-04-18T09:48:34]w363: Could not create system restore point, error: 0x80070422. Continuing...
[10A4:14B0][2014-04-18T09:48:34]i320: Registering bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}, version: 0.9.907.0
[10A4:14B0][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to create run key.
[10A4:14B0][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to update resume mode.
[10A4:14B0][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to begin registration session.
[16FC:049C][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to begin registration session in per-machine process.
[16FC:049C][2014-04-18T09:48:34]e000: Error 0x80070005: Failed to register bundle.
[16FC:049C][2014-04-18T09:48:34]i399: Apply complete, result: 0x80070005, restart: None, ba requested restart:  No

See my Post #110 above

If it is this problem, delete the download and try again - best to switch to IE11 if using Chrome

It is not then we will need the more detailed log file.

What is the OS Version?

115

Hi, trying to install plex server and getting install failure.  Could you please assist, here is my log file.  I have tried downloading in Chrome and IE, both are 60.1 mb and both have digital signatures.

116

Hi, trying to install plex server and getting install failure.  Could you please assist, here is my log file.  I have tried downloading in Chrome and IE, both are 60.1 mb and both have digital signatures.

Is this for Windows 8? If it is then it could be the firewall issue which you can see as the first hit when you google search: plex  Error 0x80070643

See https://forums.plex.tv/topic/74359-plex-media-server-0980282-b32b611-en-usexe-installation-error/

If it is not this then will need the large detailed msi log file and you will need to upload elsewhere and link here eg on Dropbox

The detailed log file is C:\Users\David\AppData\Local\Temp\Plex Media Server_20140419221106_0_pms.log

But please check that the windows firewall is enabled and if it was not, enable it, restart and then rerun the Install

117

Is this for Windows 8? If it is then it could be the firewall issue which you can see as the first hit when you google search: plex  Error 0x80070643

See https://forums.plex.tv/topic/74359-plex-media-server-0980282-b32b611-en-usexe-installation-error/

If it is not this then will need the large detailed msi log file and you will need to upload elsewhere and link here eg on Dropbox

The detailed log file is C:\Users\David\AppData\Local\Temp\Plex Media Server_20140419221106_0_pms.log

But please check that the windows firewall is enabled and if it was not, enable it, restart and then rerun the Install

Hi, thanks for the quick response.  I am running windows 8.  Attached are two links from dropbox, one is a pic showing my windows firewall is on and the other is the log.  The log is quite small though.

https://dl.dropboxusercontent.com/u/26834942/Plex%20Media%20Server_20140420093329_0_pms.log

https://dl.dropboxusercontent.com/u/26834942/Windows%20Firewall.png

118

Hi, thanks for the quick response.  I am running windows 8.  Attached are two links from dropbox, one is a pic showing my windows firewall is on and the other is the log.  The log is quite small though.

https://dl.dropboxusercontent.com/u/26834942/Plex%20Media%20Server_20140420093329_0_pms.log

https://dl.dropboxusercontent.com/u/26834942/Windows%20Firewall.png

That is a tiny msi log !

The only hit I found on the message in this log file (MainEngineThread is returning 1603) was this old thread which was thought to be due to not running in elevated mode but was fixed subsequently.

When you ran the install did you right click on it and select 'Run As Administrator'? If not, could you try that and see what happens. If it fails again, please upload both log files:

C:\Users\David\AppData\Local\Temp\Plex Media Server_yyyymmddhhmmss_0_pms.log

C:\Users\David\AppData\Local\Temp\Plex Media Server_yyyymmddhhmmss.log

 
Doing a general google search for "MainEngineThread is returning 1603" "Windows 8" in relation to other products msi install failures shows these possible causes:
119

That is a tiny msi log !

The only hit I found on the message in this log file (MainEngineThread is returning 1603) was this old thread which was thought to be due to not running in elevated mode but was fixed subsequently.

When you ran the install did you right click on it and select 'Run As Administrator'? If not, could you try that and see what happens. If it fails again, please upload both log files:

C:\Users\David\AppData\Local\Temp\Plex Media Server_yyyymmddhhmmss_0_pms.log

C:\Users\David\AppData\Local\Temp\Plex Media Server_yyyymmddhhmmss.log

 
Doing a general google search for "MainEngineThread is returning 1603" "Windows 8" in relation to other products msi install failures shows these possible causes:

I was searching on google earlier today and found someone that fixed their problem with Microsoft Onecare removal kit.  I have never run Onecare on this computer, but figured I would give it a try anyway and it worked.  Not really sure what it fixed, but it's loaded first time after.  

Thanks for all your help !!!

120

I was searching on google earlier today and found someone that fixed their problem with Microsoft Onecare removal kit.  I have never run Onecare on this computer, but figured I would give it a try anyway and it worked.  Not really sure what it fixed, but it's loaded first time after.  

Thanks for all your help !!!

Windows Live Onecare is an old Microsoft AntiVirus security solution pre-dates the Windows Security Essentials. Very strange. Anyway all ok now.