Debugging setup failures

Plex Media Server Desktops & Laptops
141

Yeah that is understandable, plex is running on a VM so i'm really not that worried about corrupting it, if I couldn't get this fixed I would have restored the VM from a backup but I would rather try to work out a solution especially if it helps build a better product. I did download it again with chrome a few times, both times the file size was correct BUT I did an MD5 hash of the files and they were different every time. I am not able to reproduce the corrupt file downloading issue with other sites (or my own sites) so I am expecting that this isn't an issue with chrome.

Re-downloading with IE did produce better (and consistent) results. I was able to run the installer but now when I try to add libraries I get fun new errors:

Chrome Error:
 
  1. POST http://127.0.0.1:32400/library/sections?type=show&agent=&scanner=&language=&location=B%3A%5CDan%5CTV+SHOWS&name=TV+Shows 400 (Bad Request) plex.js?hash=c234d09&version=1.2.25:482
    5. Backbone.Model.extend.saveplex.js?hash=c234d09&version=1.2.25:778
**Edit**:
Looking at the response packet from the  API I get the following messages:
 
'scanner' is missing or invalid
'agent' is missing or invalid
'language' is missing or invalid
 
 
Doing the same in IE crashed the console after an error saying
"XML5619: Incorrect document syntax. Line 1, Column 1"
 

Chrome has been treating incomplete download files as complete whereas IE11 has not been seen to treat incomplete download as complete without giving an error indication

The Plex Download servers have had lots of issues this year but the last set of problems were resolved. In all these cases Google Chrome could not cope as well as IE11. 

I am not going to look at any more diagnostics until I have proof that your download file is complete. 

If it is complete then you need to do clean install again as previous installs with incomplete exe would be suspect

If you get missing agents then you go throuh the repair system and framework bundles process. What was done before is all suspect as you were using corrupt install files

The evidence i need to see is a screenshot of the file properties of the PMS 0.9.9.10 download showing both size and digital signatures tab and the MD5 hash and I will compare it with what I have.

With that done, then we can go forward

142

The comment about chrome accepting incomplete downloads as complete interests me, we have multiple applications that utilize the chrome download utility so I appreciate your explanation of the issues you found. Even though we have not seen it ourselves I believe that the issue exists as you explain it.

I have once again started the install from scratch (add/remove programs uninstall, clear registry, clear localapp files, restart server) and installed the properly signed executable I downloaded from IE. Below I have a screenshot of the executable's digital signature tab as well as the details panel.

https://drive.google.com/file/d/0B_ENPg-qySPceVhmMGhtb09salU/edit?usp=sharing

Here is a screenshot that includes the size:

https://drive.google.com/file/d/0B_ENPg-qySPcdmowN3FGV1poamc/edit?usp=sharing

Here is the MD5 hash of the installation file:

MD5: 020AB6CCDB30F93FCB40518C438CE4F8
 
After this install I still have the same issue, I shutdown plex and removed the system and framework bundles as specified and let plex recreate them on startup. The issue still persists.
143

The comment about chrome accepting incomplete downloads as complete interests me, we have multiple applications that utilize the chrome download utility so I appreciate your explanation of the issues you found. Even though we have not seen it ourselves I believe that the issue exists as you explain it.

I have once again started the install from scratch (add/remove programs uninstall, clear registry, clear localapp files, restart server) and installed the properly signed executable I downloaded from IE. Below I have a screenshot of the executable's digital signature tab as well as the details panel.

https://drive.google.com/file/d/0B_ENPg-qySPceVhmMGhtb09salU/edit?usp=sharing

Here is a screenshot that includes the size:

https://drive.google.com/file/d/0B_ENPg-qySPcdmowN3FGV1poamc/edit?usp=sharing

Here is the MD5 hash of the installation file:

MD5: 020AB6CCDB30F93FCB40518C438CE4F8
 
After this install I still have the same issue, I shutdown plex and removed the system and framework bundles as specified and let plex recreate them on startup. The issue still persists.

which version? I am getting a different md5 checksum for PMS 0.9.9.10

Your screenshot of the digital signature does not show which file it was for

Edit: my eyesight . i can see it is 9.9.7, Will check now

OK that is fine. So we have a valid PMS 0.9.9.7 file

so can i see the log to see if you are still getting the 740 error

If you are then i have no idea why - 740 means elevation needed - but why? I run without admin rights, Only used admin rights for install

144

I apologize, I grabbed the non-plex pass version by accident, 0.9.907. I will get you the same info for 0.9.910 now and do a fresh install.

145

Okay here is the same information for version 0.9.910

Signatures:

https://drive.google.com/file/d/0B_ENPg-qySPcXzNxMVRPTkdEdG8/edit?usp=sharing

File Size:

https://drive.google.com/file/d/0B_ENPg-qySPcM3RnRVFVRWY2RTQ/edit?usp=sharing

MD5 Hash:

077CD1F177AB2D581D145EC9E2B3EB0D

Ran the install, it asked for elevated privileges as usual and finished without any errors. Plex launched and opens browser page in chrome with terms of service. At this point the chrome debug console already shows multiple warnings and errors:

Vesuvious is unavailable at http://127.0.0.1:32400/ (Invalid Response) plex.js?hash=7bf1847&version=2.1.3:699
Vesuvious is unavailable at http://192.168.0.5:32400/ (Invalid Response) plex.js?hash=7bf1847&version=2.1.3:699
  1. All connections for Vesuvious failed plex.js?hash=7bf1847&version=2.1.3:699
    1. t.extend.log
 

Also see multiple attempts to start plugins:

Waiting for server to start (startingPlugins) plex.js?hash=7bf1847&version=2.1.3:699
Waiting for server to start (startingPlugins) plex.js?hash=7bf1847&version=2.1.3:699
 

I accept terms of service. I get a screen that says "A problem has been detected with a core component of plex media server"

"PMS Plugin Logs" directory is empty, i have attached the "Plex Media Server" log.

 
146

Okay here is the same information for version 0.9.910

Signatures:

https://drive.google.com/file/d/0B_ENPg-qySPcXzNxMVRPTkdEdG8/edit?usp=sharing

File Size:

https://drive.google.com/file/d/0B_ENPg-qySPcM3RnRVFVRWY2RTQ/edit?usp=sharing

MD5 Hash:

077CD1F177AB2D581D145EC9E2B3EB0D

Ran the install, it asked for elevated privileges as usual and finished without any errors. Plex launched and opens browser page in chrome with terms of service. At this point the chrome debug console already shows multiple warnings and errors:

Vesuvious is unavailable at http://127.0.0.1:32400/ (Invalid Response) plex.js?hash=7bf1847&version=2.1.3:699
Vesuvious is unavailable at http://192.168.0.5:32400/ (Invalid Response) plex.js?hash=7bf1847&version=2.1.3:699
  1. All connections for Vesuvious failed plex.js?hash=7bf1847&version=2.1.3:699
    1. t.extend.log
 

Also see multiple attempts to start plugins:

Waiting for server to start (startingPlugins) plex.js?hash=7bf1847&version=2.1.3:699
Waiting for server to start (startingPlugins) plex.js?hash=7bf1847&version=2.1.3:699
 

I accept terms of service. I get a screen that says "A problem has been detected with a core component of plex media server"

"PMS Plugin Logs" directory is empty, i have attached the "Plex Media Server" log.

Thanks for getting the new evidence - so now we have a good install file but the results are the same. 

All createprocess calls for plugins fail with error 740 which means elevation required. I have no idea why that is. Previously we had corrupt download so anything can happen but now there is no corrupt download.

Apr 26, 2014 20:09:57:419 [5232] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe" "C:\Users\Dan\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle\Contents\Resources\Versions\2\Python/bootstrap.py" "C:\Users\Dan\AppData\Local\Plex Media Server\Plug-ins\System.bundle"
 
Apr 26, 2014 20:09:57:636 [5232] ERROR - Plugin::createProcess: Couldn't create plugin process: 740
 
Apr 26, 2014 20:14:10:032 [5232] ERROR - [com.plexapp.system] Plug-in took too long to start, returning error.
 
Apr 26, 2014 20:14:10:034 [7336] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe" "C:\Users\Dan\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle\Contents\Resources\Versions\2\Python/bootstrap.py" "C:\Users\Dan\AppData\Local\Plex Media Server\Plug-ins\HTbackdrops.bundle"
 
Apr 26, 2014 20:14:10:035 [7036] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe" "C:\Users\Dan\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle\Contents\Resources\Versions\2\Python/bootstrap.py" "C:\Users\Dan\AppData\Local\Plex Media Server\Plug-ins\IMDB.bundle"
 
Apr 26, 2014 20:14:10:035 [7300] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe" "C:\Users\Dan\AppData\Local\Plex Media Server\Plug-ins\Framework.bundle\Contents\Resources\Versions\2\Python/bootstrap.py" "C:\Users\Dan\AppData\Local\Plex Media Server\Plug-ins\LastFM.bundle"
 
Apr 26, 2014 20:14:10:048 [7336] ERROR - Plugin::createProcess: Couldn't create plugin process: 740
Apr 26, 2014 20:14:10:048 [7036] ERROR - Plugin::createProcess: Couldn't create plugin process: 740
Apr 26, 2014 20:14:10:049 [7300] ERROR - Plugin::createProcess: Couldn't create plugin process: 740
 
Do you have the default UAC Settings ? 
I suggest you go through the results of this google search
createprocess error elevation required
 
Other than that would need the Plex Team to advise
 
But maybe you will find some clues in these hits
147

I may have found something, I took a look at the "PlexScriptHost.exe" and for some reason it was being created with "Run this program as administrator" checked in the compatibility tab. I unchecked this then restarted plex and was able to make it past the error screen. I will do my normal config now and let you know if this helped.

148

Yup that was the issue, i'm not sure why this one application would be elevated by default, none of the other applications in the directory had this setting. Sorry for making you spend the day running through this, but hopefully this will help if it comes up again.

149

Glad it is over - at least now if we get error 740 again we know what it is all about !

Why was compatibility setting made?

150

That I can't tell you, these applications were created with the plex setup and I never touched them, and they were recreated every time I did the fresh install. I will look around my server to see if i can find some setting that would cause it to auto-elevate certain applications, I did check my UAC settings and they are all set to default.

Thank you for all of your help! 

151

Hi

Downloaded Plex-Media-Server-0.9.907.429-f80a8d6-en-US (Properties /Signature : Plex, Inc.  Dig sign OK)

 , but installation failed

Log :

[1728:1658][2014-05-04T11:12:53]i001: Burn v3.7.1224.0, Windows v5.1 (Build 2600: Service Pack 3), path: C:\New Programs\Multimedia\Multimedia Management\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe, cmdline: ''
[1728:1658][2014-05-04T11:12:53]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[1728:1658][2014-05-04T11:12:53]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[1728:1658][2014-05-04T11:12:54]i000: Setting string variable 'WixBundleLog' to value 'D:\DOCUME~1\THOR-O~1\LOCALS~1\Temp\Plex Media Server_20140504111254.log'
[1728:1658][2014-05-04T11:12:54]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\New Programs\Multimedia\Multimedia Management\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe'
[1728:1658][2014-05-04T11:12:54]i052: Condition '((VersionNT >= v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT >= v5.2) AND (ServicePackLevel >= 2)) OR (VersionNT >= v6.0)' evaluates to true.
[1728:1658][2014-05-04T11:12:54]i000: Setting string variable 'WixBundleName' to value 'Plex Media Server'
[1728:1658][2014-05-04T11:12:54]i100: Detect begin, 1 packages
[1728:1658][2014-05-04T11:12:54]w120: Detected partially cached package: pms, invalid payload: pms, reason: 0x80070570
[1728:1658][2014-05-04T11:12:54]i101: Detected package: pms, state: Absent, cached: Partial
[1728:1658][2014-05-04T11:12:54]i199: Detect complete, result: 0x0
[1728:11CC][2014-05-04T11:13:15]i000: Setting string variable 'InstallFolder' to value 'C:\New Programs\Multimedia\Multimedia Management'
[1728:1658][2014-05-04T11:13:21]i200: Plan begin, 1 packages, action: Install
[1728:1658][2014-05-04T11:13:21]i000: Setting string variable 'WixBundleRollbackLog_pms' to value 'D:\DOCUME~1\THOR-O~1\LOCALS~1\Temp\Plex Media Server_20140504111254_0_pms_rollback.log'
[1728:1658][2014-05-04T11:13:21]i000: Setting string variable 'WixBundleLog_pms' to value 'D:\DOCUME~1\THOR-O~1\LOCALS~1\Temp\Plex Media Server_20140504111254_0_pms.log'
[1728:1658][2014-05-04T11:13:21]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1728:1658][2014-05-04T11:13:21]i299: Plan complete, result: 0x0
[1728:1658][2014-05-04T11:13:21]i300: Apply begin
[1294:0188][2014-05-04T11:13:22]i360: Creating a system restore point.
[1294:0188][2014-05-04T11:13:28]i361: Created a system restore point.
[1294:0188][2014-05-04T11:13:28]i000: Caching bundle from: 'D:\DOCUME~1\THOR-O~1\LOCALS~1\Temp\{e9921c42-812d-4b39-9c02-612724349e82}\.be\pms.exe' to: 'D:\Documents and Settings\All Users\Application Data\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\pms.exe'
[1294:0188][2014-05-04T11:13:28]i320: Registering bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}, version: 0.9.907.0
[1294:1748][2014-05-04T11:13:33]i305: Verified acquired payload: pms at path: D:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\pms, moving to: D:\Documents and Settings\All Users\Application Data\Package Cache\{69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}v0.9.907\pms.msi.
[1294:0188][2014-05-04T11:13:33]i323: Registering package dependency provider: {69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}, version: 0.9.907, package: pms
[1294:0188][2014-05-04T11:13:33]i301: Applying execute package: pms, action: Install, path: D:\Documents and Settings\All Users\Application Data\Package Cache\{69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}v0.9.907\pms.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\New Programs\Multimedia\Multimedia Management"'
[1294:0188][2014-05-04T11:13:40]e000: Error 0x8007064d: Failed to install MSI package.
[1294:0188][2014-05-04T11:13:40]e000: Error 0x8007064d: Failed to execute MSI package.
[1728:1658][2014-05-04T11:13:40]e000: Error 0x8007064d: Failed to configure per-machine MSI package.
[1728:1658][2014-05-04T11:13:40]i319: Applied execute package: pms, result: 0x8007064d, restart: None
[1728:1658][2014-05-04T11:13:40]e000: Error 0x8007064d: Failed to execute MSI package.
[1294:0188][2014-05-04T11:13:40]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent
[1728:1658][2014-05-04T11:13:40]i319: Applied rollback package: pms, result: 0x0, restart: None
[1294:0188][2014-05-04T11:13:40]i329: Removed package dependency provider: {69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}, package: pms
[1294:0188][2014-05-04T11:13:40]i351: Removing cached package: pms, from path: D:\Documents and Settings\All Users\Application Data\Package Cache\{69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}v0.9.907\
[1294:0188][2014-05-04T11:13:40]i330: Removed bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}
[1294:0188][2014-05-04T11:13:40]i352: Removing cached bundle: {e9921c42-812d-4b39-9c02-612724349e82}, from path: D:\Documents and Settings\All Users\Application Data\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\
[1728:1658][2014-05-04T11:13:40]i399: Apply complete, result: 0x8007064d, restart: None, ba requested restart:  No
 

Assistance needed ...

Think I found the answere : (https://forums.plex.tv/topic/31335-debugging-setup-failures/page-6?hl=hollyzellweger#entry617655)

"Windows XP Plex Media Server Install needs the Microsoft Windows Installer 4.5 Redistributable"

152

I got it working....

This is what I did

  1. Click Start, click Run, type cmd in the Open box, and then click OK.
  2. Type cd %windir%\system32, and then press Enter.
  3. Type attrib -r -s -h dllcache, and then press Enter.
  4. Type ren msi.dll msi.old, and then press Enter.
  5. Type ren msiexec.exe msiexec.old, and then press Enter.
  6. Type ren msihnd.dll msihnd.old, and then press Enter.
  7. Type exit, and then press Enter.
  8. At the command prompt, type exit, and then press Enter. 
  9. Click Start, and then click Turn off computer or Shut Down.
  10. Select the Restart option, and then click OK, or click Restart.
  11. Log on to the computer.
  12. Download and install the latest version of the Windows Installer. http://www.microsoft.com/en-us/download/confirmation.aspx?id=8483
  13. Restart computer
  14. Install Plex Media Server http://www.plexapp.com/download/plex-media-center.php Install was succesful but I got errors on launch.
  15. So then I had to Install it from here http://www.plexapp.com/getplex/
  16. Finally back to working again.....

Thanks, that's great.  Fixed the set-up for me .... but still haven't succeeded in i) watching BBC i-Player via Plex (it's OK direct from my desktop shortcut ii) casting stuff from the PC or my Netgear Stora to Chromecast - i-Player works fine from my i-Phone to the TV however - no need to involve Plex in that!

153

.... but still haven't succeeded in i) watching BBC i-Player via Plex 

See this new topic https://forums.plex.tv/topic/109459-bbc-iplayer-live-streams-no-longer-showing/

154

Hello! I just downloaded the Plex installer last night (I'm very excited about the program -- I've heard great things!) but I'm having trouble running it. It seems to get hung up on the 'Initializing' part and doesn't progress. I have to use the task manager to close the installer (cancelling doesn't work). I was wondering if you could help me.

I have Windows 8
I am running Windows Firewall and uninstalled my trial version of Norton Security
I used Internet Explorer to download the .exe file
I do have Plex.inc under the digital signatures tab in the properties window of the installer.

Any advice? Thank you!

155

Hello! I just downloaded the Plex installer last night (I'm very excited about the program -- I've heard great things!) but I'm having trouble running it. It seems to get hung up on the 'Initializing' part and doesn't progress. I have to use the task manager to close the installer (cancelling doesn't work). I was wondering if you could help me.

I have Windows 8
I am running Windows Firewall and uninstalled my trial version of Norton Security
I used Internet Explorer to download the .exe file
I do have Plex.inc under the digital signatures tab in the properties window of the installer.

Any advice? Thank you!

We have had times when the initialize part took a long time. 

Any anti virus running? Maybe interfering with the install?

Did you try with Right Click / 'Run As Administrator' on the Plex Media Server install file?

Suggest going through Control Panel / Programs / and Uninstall Plex Media Server

and if that is successful, then Run As Administrator the install file

If it gets stuck - give it 15 minutes and then see if the log files are being written to

There are 2 log files, one detailed and one summary only

They would both be in

c:\users\xxx\appdata\local emp folder

The files are named

Plex Media Server_yyyymmddhhmmss_0_pms.log

Plex Media Server_yyyymmddhhmmss.log 

The first one is very big normally - so you need to upload to dropbox or other similar service

156

I have plexiglass on my roku player and have begun the set up on computer. Message about Windows installer.  I got that done. I can't seem to get it working. This setup is confusing. I want to be a bbc.co let to show videos from my computer to my tv via my Rocky player. Is there an easy guide or clwarlyvkwbeled steps/procedure?  Thank you kindly. 

157

Spellchecker messed up. Plexiglass was supposed to be Plex. Thanks 

158

I have plexiglass on my roku player and have begun the set up on computer. Message about Windows installer.  I got that done. I can't seem to get it working. This setup is confusing. I want to be a bbc.co let to show videos from my computer to my tv via my Rocky player. Is there an easy guide or clwarlyvkwbeled steps/procedure?  Thank you kindly. 

Spellchecker messed up. Plexiglass was supposed to be Plex. Thanks 

Please read the first post in this topic. You are in the wrong place for what issues you may be having, This topic is about the Plex Media Server Download install process failures

Please start reading here support.plex.tv and initially here https://support.plex.tv/hc/en-us/articles/200264746-Quick-Start-Step-by-Step

159

As per request (first post, this thread) I am reporting a completer failure of plex server installation.

[0FB8:1140][2014-06-01T11:21:52]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Windows 7 User\2Compute\Media\Media Servers\Plex\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe, cmdline: '-burn.unelevated BurnPipe.{FA9B98F8-EEDB-48C3-8091-6C48F2C04308} {C6EDF052-861D-482C-9E42-569EFE0F8BDC} 5544'

[0FB8:1140][2014-06-01T11:21:52]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[0FB8:1140][2014-06-01T11:21:52]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[0FB8:1140][2014-06-01T11:21:52]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\WINDOW~1\AppData\Local\Temp\Plex Media Server_20140601112152.log'
[0FB8:1140][2014-06-01T11:21:52]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Windows 7 User\2Compute\Media\Media Servers\Plex\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe'
[0FB8:1140][2014-06-01T11:21:52]i052: Condition '((VersionNT >= v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT >= v5.2) AND (ServicePackLevel >= 2)) OR (VersionNT >= v6.0)' evaluates to true.
[0FB8:1140][2014-06-01T11:21:52]i000: Setting string variable 'WixBundleName' to value 'Plex Media Server'
[0FB8:1140][2014-06-01T11:21:52]i100: Detect begin, 1 packages
[0FB8:1140][2014-06-01T11:21:52]i101: Detected package: pms, state: Absent, cached: None
[0FB8:1140][2014-06-01T11:21:52]i199: Detect complete, result: 0x0
[0FB8:1140][2014-06-01T11:21:56]i200: Plan begin, 1 packages, action: Install
[0FB8:1140][2014-06-01T11:21:56]i000: Setting string variable 'WixBundleRollbackLog_pms' to value 'C:\Users\WINDOW~1\AppData\Local\Temp\Plex Media Server_20140601112152_0_pms_rollback.log'
[0FB8:1140][2014-06-01T11:21:56]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\Users\WINDOW~1\AppData\Local\Temp\Plex Media Server_20140601112152_0_pms.log'
[0FB8:1140][2014-06-01T11:21:56]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[0FB8:1140][2014-06-01T11:21:56]i299: Plan complete, result: 0x0
[0FB8:1140][2014-06-01T11:21:56]i300: Apply begin
[15A8:0E78][2014-06-01T11:21:56]i360: Creating a system restore point.
[15A8:0E78][2014-06-01T11:22:07]i361: Created a system restore point.
[15A8:0E78][2014-06-01T11:22:07]i000: Caching bundle from: 'C:\Users\WINDOW~1\AppData\Local\Temp\{e9921c42-812d-4b39-9c02-612724349e82}\.be\pms.exe' to: 'C:\ProgramData\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\pms.exe'
[15A8:0E78][2014-06-01T11:22:07]i320: Registering bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}, version: 0.9.907.0
[0FB8:184C][2014-06-01T11:22:07]w341: Prompt for source of container: WixAttachedContainer, path: C:\Users\Windows 7 User\2Compute\Media\Media Servers\Plex\pms.exe
[0FB8:184C][2014-06-01T11:22:22]e054: Failed to resolve source for file: C:\Users\Windows 7 User\2Compute\Media\Media Servers\Plex\pms.exe, error: 0x80070642.
[0FB8:184C][2014-06-01T11:22:22]e000: Error 0x80070642: Failed while prompting for source (original path 'C:\Users\Windows 7 User\2Compute\Media\Media Servers\Plex\pms.exe').
[0FB8:184C][2014-06-01T11:22:22]e311: Failed to acquire container: WixAttachedContainer to working path: C:\Users\WINDOW~1\AppData\Local\Temp\{e9921c42-812d-4b39-9c02-612724349e82}\FC52496C873C6CC234EC900EFCDCF9BF6ED1C4B4, error: 0x80070642.
[0FB8:1140][2014-06-01T11:22:22]e000: Error 0x80070642: Failed while caching, aborting execution.
[15A8:0E78][2014-06-01T11:22:22]i330: Removed bundle dependency provider: {e9921c42-812d-4b39-9c02-612724349e82}
[15A8:0E78][2014-06-01T11:22:22]i352: Removing cached bundle: {e9921c42-812d-4b39-9c02-612724349e82}, from path: C:\ProgramData\Package Cache\{e9921c42-812d-4b39-9c02-612724349e82}\

[0FB8:1140][2014-06-01T11:22:22]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart: No

I am going to attempt to follow the rest of the instructions.  I'm VERY disappointed.  Plex was supposed to be the bomb.

160

Have u checked file properties of download file to see it is showing ‘digital signatures’ tab ?

If one not shown with plex inc certificate means incomplete download