Direct stream buffering and crash on Samsung Plex app

Plex Players Smart TVs
1

Server Version#: 1.40.5.8897
Player Version#: 5.87.1

Hello!

On one of my family member’s Samsung TV (model 55CU8505), subtitles or not, any movies in Direct stream (4K/1080p) with audio transcode will run fine the first 30 seconds or so and then buffer for a few minutes then crash (ERROR Playback error occurred. Reason: Buffering Timeout, Player took too long buffering, stopping playback). Couldn’t get a better log about what’s going wrong :confused:

If I reduce the quality and “force” a transcode, the problem disappear.

Plex Media Server is running on a TrueNAS Scale server with an i3 10100, with the iGPU allocated to it. Network is 300mbps fiber client side and server side, ports are opened, insecure connection allowed, I basically tested everything I found on the net with no luck…

I expected to have no such issue when Direct Streaming and simply transcoding a bit of audio, but this issue is really annoying when trying to stream 4k content without having to make the server transcode (and loose in quality)…

Am I the only one with this issue?

2

You are not alone, quite a few of us are having the same issue.

The biggest thread about it seems to be this one, so add your thought sin there :slight_smile:

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