As per the topic, annoyingly having to go back to Kodi to play this.
The folder structure is correct.
The episodes are named properly in the same fashion as all the other episodes that DO show up.
I’ve done every Plex dance and half dance I can find - renaming episodes, moving them out, scanning the library, moving them back in, scanning again, season folders etc etc etc ad nauseum.
I’ve tried fooling it with a 1080p or 720p version - nothing.
Any tips I’m missing? Do I need to perform some midnight ritual?
I fixed it by rolling back the server to an earlier version on my Synology, then it picked it up ok.
Sep 24, 2020 10:05:56.895 [0x7fd648af4700] DEBUG - Loaded metadata for Tin Star (ID 30972) in 1331ms
Sep 24, 2020 10:05:56.895 [0x7fd648af4700] DEBUG - There was a change for metadata item 30972 (Tin Star), saving.
Sep 24, 2020 10:05:56.895 [0x7fd648af4700] DEBUG - Updating metadata item (save) (Tin Star) with ID 30972
Sep 24, 2020 10:05:57.011 [0x7fd648af4700] DEBUG - Done with metadata update for 30972
My files and folders ARE named correctly - I work in I.T. so I’m confident I know how these things work. I’ve also been using Plex for long enough - I’ll just leave it at that I think…
Scary stuff indeed. As a non IT person I would have gone down the route of identifying the underlying issue, rather than hoping the band aid doesn’t come off in the future.
I trawled through a log before downgrading. It said the folder permissions were wrong on the Tin Star folder and access was denied (permissions were the same as all the other folders in this library folder - I even deleted the folder completely and transferred the files over again to a freshly created folder) - I tried everything. Any other files and folders created in the past few days since I noticed this issue were also fine.
I’ve upgraded to the latest server version again and it’s all working as it should be. I tested by deleting the folder once again and recreating it in the latest server release.
I do enough trawling through logs troubleshooting for money, so I am less inclined to do it in my spare time. The underlying issue is that there are too many bugs with Plex to even bother (just visit any page in these forums basically and there are some unresolved issues going back years!).
Sometimes the sledgehammer just works. It’s up to Plex to get a grip of their unintuitive software and not for end users to be constantly beta testing.
