Server Version#: 4.62.1
Player Version#: 7.21
Crosspost from the Reddit sub:
Trying out downloads on my iPhone, but it’s super slow and when it reaches 100% it throws up an error saying “Error downloading thi…”
PlexDebugInfo-Plex-7.21-642 (2021-08-01 21.16.58 -0700).zip (2.2 MB)
Thanks in advance for looking into this.
Your image shows a time of 9:03. Your logs start at 9:06 so it doesn’t capture the error. Could you try to reproduce and grab a new log?
Thanks for the response!
The image was screen-capped from a previous attempt and the attached log was grabbed right after a subsequent attempt, so it should have the relevant data.
Regardless, I deleted the Plex app from my phone, re-installed, and was able to download a different movie, but when I tried to download the same movie as previous attempts, I got the same error, and then it tried to download again without my prompting.
Here are the logs from that attempt:
PlexDebugInfo-Plex-7.21.1-796 (2021-08-03 15.26.30 -0700).zip (939.8 KB)
And this is probably not necessary, but here is a screen video of the download attempt (to scrub through, not exactly a really a riveting watch): Dropbox - PlexDownload.mp4 - Simplify your life
Cheers!
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