This was sent to Billing.
I do not have the option to Download movies. I have a LIFETIME pass and have for many years. I have spent over 4 hrs in your forums, youtube, and web pages looking for a reason why I don’t have this option available. The only thing I can come up with is that I was not granted this privilege on my account. I am logged onto MY Account and the Systems are all updated. I do not have this option on 1 DESKTOP, 1 LAPTOP (both Windows 10), 1 Tablet ((Samsung Galaxy Tab S7+ (SM-T970)), or my Samsung Phone S21+. I could see if it was one or two items, but not everything I own. If it’s not something on your side, please give me the directions to correct the issues on ALL my items.
The Reply:
Although we don’t offer general support, troubleshooting, or investigation via email, we would be delighted to assist you with your specific issue through our support forums (located at https://forums.plex.tv/). Our dedicated support forums (accessible at https://forums.plex.tv/) are here to assist you with these inquiries. This platform enables both our esteemed Plex Technical Support Team and our supportive community members to delve deep into the issues you encounter. We kindly ask that you share the particulars of your concern there, as this will allow us to provide you with the best possible assistance. Additionally, we warmly invite you to explore our comprehensive support site at https://support.plex.tv/articles/ for a wealth of informative resources.
This is what I get when I use the links sent : (https://forums.plex.tv/)
Oops! That page doesn’t exist or is private.
Bottom Line. What is wrong and HOW DO I FIX IT!?
The Reply:
Hi Jamie,
This is what I get when I go to the link you sent.
I have spent over 4 hrs trying to get this issue fixed. There IS A BETTER WAY FOR HELP SUPPORT – IT’S CALLED HELP SUPPORT! That when YOU, THE COMPANY PROVIDE SUPPORT FOR YOUR PRODUCT!
Reviewing article after article is NOT SUPPORT! IT’s pushing the problems off on someone else to try and figure out what is wrong with YOUR PRODUCT! I wasted 4 hrs of my life doing that already.
I sent this request to the BILLING DEPARTMENT because, in one of your 100000000000 articles, people have wrote on, stated that “IF YOU ARE NOT A PAID PLEX PASS USER, THAN YOU WILL NOT SEE THE DOWNLOAD OPTION. As you can see, I AM a Lifetime paid user. So, would you, THE BILLING DEPARTMENT INSURE that my account has FULL RIGHTS TO INCLUDE DOWNLOADING MOVIES???
The link that you sent goes nowhere. And to get HELP SUPPORT from posting an article simply relies on a PAID USER TO LOG IN AND MAYBE SEE MY POSTING. Then, IF they have experienced this problem, provide information on what THEY did and IF it corrected the issue. Again, THIS IS NOT HELP SUPPORT.
Trying to reach or submit a help ticket, will, it would be easier to crack the IRS codebook.
As you can tell, I am not happy with being pushed off to nowhere land again and PLEX AVOIDING OR PROVIDING SUPPORT ON THEIR PRODUCT!
Here is a thought, How about you forward this email to your TECH TEAM and ME? Then, your TECH HELP SUPPORT TEAM has the information they need to HELP me fix this issue. Sound Good? I think so too.
Thank you for forwarding this HELP TICKET TO TECH SUPPORT!
Bottom Line. What is wrong and HOW DO I FIX IT!?
