Downloaded videos on iPad will not play

Server Version#: 4.108.0
Player Version#: latest

My iPad is fully updated. When I download videos to view offline, some of them do not play. I go to play the video and I just get the yellow circle on the image of the video/movie poster. I have attempted to delete the video and download it again and it didn’t help. I have no issues watching the video not downloaded/online. What can I do to fix this?

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