Server Version#: 1.25.6.5577
Player Version#: 7.28.1 (iOS) 8.30.1.31022 (Android)
plexpass owner
When I select download on iOS, the movie instantly starts downloading as expected. Using the same procedure on Android, it quickly ends up in an error “an error occured downloading this element. tap or swipe”.
I see a transcoding output file under /cache/transcode/session with growing size and server log file shows “[Transcode] Activity: updated activity c765f80a-77df-4de4-a045-c79037427fbf - completed -1.0% -” but this gets suddenly deleted and the server log file shows an entry “/video/:/transcode/universal/stop?session=xxx” from my client. So it seems the client does not pick up the conversion and therefore cancels the transcoding instead.
What’s broken in here?
Thank you!
