Server Version#: 1.40.4.8679
Player Version#: 1.96.0.177
Tuner Make/Model: Haupage WinTV-quadHD
Guide/Lineup name:
Using XMLTV?:
Channel number/Name: 101/BBC1 HD
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Hi,
I have seen a couple of old topics on this subject but none seem to be resolved.
My system used to successfully (for many years) playback and record HD channels but several months back this just stopped working.
I can play the channels through WinTV10, but I can’t though Plex.
Any assistance appreciated.
Thanks
If you go to the live tv screen, do you see the channels you expect?
Maybe a channel rescan?
The channels appear in the Live TV screen, only when you go to play them they eventually give a “Playback Error. Could not tune channel. Please check your tuner or antenna.” message.
The rescan option in the DVR setup has never worked for me. To rescan I have to delete the DVRs from Plax and then empty the Haupage DB and rescan there.
I have done this multiple times to no effect.
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Anybody out there got any idea on this one!
Also, anybody else wondering why we pay for Plex when they provide no customer support…
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A very good question.
I have the same issue and have been triaging around a few lines of enquiry. This may possibly help.
First, I am in the UK and have a VBox 3442 tuner and Plex (with lifetime pass) running on a Synology NAS. For the past year or so, I have been unable to watch - via Plex Live TV - a handful of broadcast channels with the familiar “Playback Error. Could not tune channel. Please check your tuner or antenna.” message.
Yet, I can watch all broadcast channels via the VBox TV app. So, I conclude, that the hardware is working well but there is an interface issue between the VBox and Plex. In the dim and distant past, I’m sure I was able to watch all these channels via Plex but when and what changed, I cannot be certain.
Second, I found a related thread at VBOX DVR tuning issue for Sydney Australia. This seems to suggest that the VBox is somehow passing incorrect information to the Plex server on how to tune to certain channels. However, given the variety of hardware tuners that have reported the same issues, could it be that the Plex server is where the address mangling is occurring?
I’m not really sure where to go next with this. The discussion I reference above suggests there’s a way to see what URLs are being used to access a live channel stream but I don’t know how to do this. Working out what URL Plex is using to access live streams for other hardware tuners might narrow it down as a Plex issue.
Try this specific version: PlexMediaServer-1.40.5.8921-836b34c27-x86_64
I am on a later version 1.41.0.8994-70008994 so not keen on going back without good reason.
What was it about the version you’re suggesting that might help?
Only this version, all after this one do NOT work… PlexMediaServer-1.40.5.8921-836b34c27-x86_64
How old is this version - as brandane, I am not keen on going backwards.
Any idea what the root cause is?
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